24 Hour Fitness Super Sport

Not sure how to craft this rating, but I’ve been a member of 24 hour for 17 years and have been to 24 hour locations all throughout Northern Ca. all of the facilities on Oahu Some facilities are better then others, some machines are newer, some are cleaner, but this particular location is staffed by a bunch of rude, millennial kids who has ZERO personality, interpersonal skills and can’t even say hello when you walk in. 80% of the time the sauna is broken. NO… I’m not a bitter hag, but I have to be honest. Due to the fact that I literally live 5 minutes away in Japantown, I would go somewhere else, but I make due out of convenience.

I’ve been to many of the Sports and Super Sports locations in the company and I can say this is my favorite location. I love the wide open space. The ceilings aren’t double height like in Fremont but a perfect size for what I need. The gym is much cleaner and modern. I know people leave things around in most gyms, but the demographic here have much more respect for their workout home and it shows. Everyone I see here takes their membership very seriously.
On occasion a machine will break from someone who doesn’t know how to use it properly but staff are very quick to fix it. The equipment seems to be in multiple generations for the machines. Some are very new and some are older, but they are all in good condition and work. This definitely makes it easier to get a workout done even if your machine is taken. Most people are approachable and friendly about finding out how long they will be or if you can work into their rest periods between sets.
I usually recommend evenings. I will go around 10pm myself at night to avoid the crowd. It can be busy even still but it clears out by that point immediately and steadily as I’m working out. Fridays and weekend evenings you can go earlier since most people are going out with friends to celebrate another week. Very early mornings are great or midday on a weekend also is not bad. Most issue you will have is during summer or the new years. The ‘resolutioners’ typically stick to the treadmills and drop off by end of January.
Motivation is definitely available here. Many regulars here are beautiful. I personally have been motivated more and step up my game on certain weights or machines when I see what they have done for others who have the accented muscles that I want on myself. The gym trainers also seem very professional. I have not used one, but I always listen in time to time and watch them work. They are very energetic and love what they do. You will definitely find a trainer who takes their job seriously and they are effective. I saw what effect it had on my friend and he looks great!
I always see someone in the locker room cleaning. I feel confident when I use the facilities that this gym offers that they will be clean and well-​functioning. Even the night cleaning staff for the gym floors and equipment are friendly and considerate. This is a good place to make friends or find workout buddies if you are looking to workout in pair rather than solo. I personally hit my best gains when I go with a friend.
Give this location a try. There are so many reasons why I, and others, keep coming back.

I compare almost every super sport to this place. If a super sport does not have the equipment that this place has, it should not be consider a super sport.
This place is very spacious and it really accommodates the rush hour times (++++). I’m actually a big fan of this place. I have enough room to do about anything.
I used the swimming pool a couple of times and from time to time, they clean it.

This gym is HUMONGOUS! It reminds me of a Costco warehouse, haha.
There are so many treadmills, you never have to worry about waiting for a machine.
Also, I never have any problem finding space to do my walking lunges with the barbels.
I only come here when I have to stay in the San Jose area after work, which isn’t often, but I never had trouble finding parking, as long as I park in the back.
If this gym was closer to home, it’d probably be one of my go-​to gyms!

This place honestly has horrible customer service; from membership sales associate to front desk representative. I would honestly want to take this issue further with the corporate.
I came in with a 30 day guest pass because one of the 24hr fitness worker asked to put his lead box where I work so people could sign up and get a free trial. As a return, I got a 30 day pass; when I came with the guest pass the front desk worker took my pass and let me in, BUT when I came back after working out, ready to leave, the front desk rep that took my pass told me a membership sales counselor took my pass with him and told me to wait. After waiting, they came out and told me
«oh, Zeb, threw the guest pass away. Let me get another front desk worker to print you a new one» .
At this point in my head I’m FRUSTRATED ! Why would you throw my pass away? It didn’t even expire yet! I’ve only used it twice?! Then the front desk worker went and grab another sales counselor named TYLER, and he tried entering my name & number to print me a new one & then said
«oh, I don’t think you can use this guest pass at this gym, it’s only for the gym from where the worker dropped off the box is from» .
At this point I think all the workers there were lying to me! The sales representative that took my guest pass from the start looked like he was afraid to talk to me and told his coworker to find my pass and that coworker went to ask the guy who threw my guest pass away, who THEN had to ask ANOTHER sales counselor who referred back to a front desk to print me a pass then the front desk went back to tyler the membership counselor to make sure if she was allowed to print me a pass!!! I’m just standing there thinking like damn. Their staff here needs to get their shit together !
In the end I called the 24hr fitness worker that gave me the guest pass & told him the situation. He told me he will print me a new pass. He also told me that the guest pass is for ALL 24hr fitness and not for a specific one. He also asked his manager to make sure and his manager said the same thing.
I’m so frustrated with the workers and customer service here, I went back on Unilocal to read reviews about other people’s experience and I see that they treat people with guest passes just the same as how they treated me… LIKE SHIT. So like how the hell is your company going to look if you guys as a whole ask other people for favors to put a 3 days pass box to Advertise for you guys and then not honor it? That’s false advertisement and you can be in serious trouble for that. So if you WORKERS at this gym are reading this, you guys better change your act because it looks like a handful of people are experiencing the same problem and one of us will take it up to corporate or HR about this!

Staff are friendly except one of the store sales managers, Zeb or something. I am already a member, and I wanted my mom to try out the gym, so I brought her a few days ago. Since it was 11 at night we asked if we can just come back another day and sign up, but we were lied to. Apparently, the moment my mom signed in, the trial had started without our knowledge. I have known other sales managers to give me a 2 week trial when I was deciding to join.
Zeb has given the worst customer service I have ever seen, indifference to pleas and not helpful. He is the worst and I feel bad for his co-​workers who have to deal with such an immense jerk. He offered no useful help what so ever. As a retail employee, he should know better. He probably got to that position by sucking up to his superiors. I will be filing a complaint to corporate about misinformation and mistreatment.

One step above a 70’s bathhouse.
This place is so dirty, it’s falling apart.
It all starts when you park your car. The parking lot is full of junk all over the parking lot. Glass from car windows that got broken into the night before. There is so much gum on the sidewalk to the club entrance you might get stuck to the sidewalk.
Half the time they don’t have towel because they ran out, the washer is down or they didn’t get a delivery of new towels.
The men’s locker room stinks, the jacuzzi only get cleaned once a week and the foam that float on top of the water is black.
The steam room is never cleaned, and stinks like a sewer, the light are always out. Perfect for a place to play for the steam room rats. The boards in the sauna are falling off and they just stack them in the corner of the sauna. The doors in the showers don’t close, they’re falling apart.
They don’t even fix the shower curtain for the handicap shower.
There is another Club just up the road, don’t waste you money at 24hr Crane Cr.

This gym is terrible. I only go because it is closest to my work and convenient in that sense. I’ve told the workers about the broken benches in the women’s sauna months ago and there has yet to be anything done about it. If anything, the bench has become more broken. It’s a severe safety hazard and the fact that no one is stepping up to fix it, shows that the establishment does not care about the well being of the people.
I would highly advise new members to not join. It also gets extremely crowded.
Some of front desk people are really nice, but there are others that don’t even greet you when you enter and look like they hate their job. That sets the tone for the gym.

This is a great gym it is been here for years could be a little bit more cleaner, but don’t let that discourage you as there are plenty of equipment in stock to be used and is available. Bring your own towel, and bring some hand sanitizer with you. People are sweating on these machines all day all night 24 hours and you barely see anyone cleaning these machines. You barely see anyone cleaning the gym bathrooms and also breaking areas or the locker rooms. That being said there are some suspect people hanging out in these areas otherwise it is a gym that requires a membership. These individuals have a membership just like you do and they are hopefully there to work out as well. I don’t see these suspect people working out I only see them hanging out. That being said I suggest most ladies go during the daytime hours As I am sure it would be suspect at night. If you do go at night bring your pepper spray, it is a good gym, good facilities and great customer service. You cannot do anything about human nature, do your best work out good and enjoy the gym.

A-​OK. A true «super sport» location with pools and towel service and a whack load of exercise machines. I am still disappointed that there aren’t ceiling fans in the group exercise room. I do like the hot tub/​sauna/​steam in the women’s locker room — never crowded, and I appreciate the women’s only aspect.

Visited in the morning around 750am on a weekday, intending to work out for 40min, shower & be out by 9am. FAILED, even if I went straight to start my work out right away.
I signed up for the 3 day pass to check it out for free and was delayed 10 min by the counter staff telling me to fill up some forms, which I understand the legal importance of. However, the infuriating bit was that they had to arrange for some dude (short guy, can’t remember his name) to sell me some lame membership fee & take me on a quick tour of the club (which I did appreciate). I toured the showers which I saw that there was a queue for. After the 10 min tour (it was already 820am by then), the dude brought me to a room to try to sell me the membership which was ridiculously expensive. Come on, we all know we can get the package from Costco at less than $ 400 for 24 months. It works out to less than $ 30 a month without any crappy initiation fees.
I noted that the Sauna pool was incredibly small. It’s kinda good enough for 4 – 5 pax to use. & the swimming pool was similarly small with just 4 – 5 lanes to use!!! Imagine trying to use it during the rush hours!
After more bullshit from the sales guy, I said no, I don’t have time today, I want to use my 3 day pass. Can you believe it? He criticized the 3 day pass as a bad marketing move by the company (when Gold’s gym/​city sports club are all doing it) because I just need to get into the rhythm of working out to get into shape blah blah blah. Sorry dude, even if I wanna sign up for the membership, I would just go to Costco and not help you get your commission for wasting my time. I ended the sales session by saying I’m trying out the 3 day pass for today and I’m already late for my work out and I don’t want to be late for work.
By the time I started my work out, it was 840am, I knew I was going to be late for work. So I just aimed to complete a mile run on the treadmill and head to the shower. Boy, the queue in the shower was still way too long. Was late for work, had to rush to office to shower in the end.
A WASTE OF TIME BUYING MEMBERSHIP FROM THEM! Go to costco.
But I didn’t get it from Costco in the end due to the poor showering amenities & long queues at the toilets. This won’t fit into my work schedule… Sorry 24 hour fitness, until you do something about the showers and the bathroom amenities, I’m better off at another gym.

¼/​16: Upgrade to 4 stars!!!
I always get a cheerful greeting here and the gym is always clean with very good A/​C.
And the shower stalls are always clean and stocked with soap.

For years and years, I was remiss to depart from my cozy (familiar!) little (weathered!) neighborhood (cheap!) gym on the east-​side of San Jose. That is until Bally’s was unannounced and suddenly acquired by 24 Hour Fitness and my membership dues jumped up a dozen+ dollars per month without any added incentives or perks.
Thankfully, the jobby-​job has a decent corporate rate for 24 Super Sport all-​club access and with a little social finagling (being a bit of an obstinate, complain-​y customer) I was able to get out of my contract and renegotiate a new membership.
So, this Super Sport is my new fitness home base, with the occasional trip to the [newer] Eastridge Mall 24SS and eventually the 24SS in Fremont when my company moves there this winter.
This gym is nice and roomy, with half the open spaciousness set aside for cardio machines of all sorts, a decent amount of weight machines, an small alcove for TRX, the requisite studio space (s) for classes, spin, full-​court basketball, and a pool. The pro-​shop/​nutrition bar is a plus; refrigerated premixed drinks are okay, but sometimes it’s nice to be splurge-​y and get a 500-​calorie peanut butter protein & banana recovery shake after the grind. High ceilings, skylights, and windows help make this gym less claustrOMGWHYAREYOUSTANDINGSOCLOSETOME?-inducing. Or maybe I just don’t like being proximal to sweaty, panting, warmth-​generating people unless it’s on a dance-​floor or in an almost-​empty movie theater, I don’t know.
This is a popular gym though, and with that, this parking lot can be a sh*tshow, particularly in the Silicon Valley twilight called evening commute.
The locker room here is large, but just barely; as many lockers as there are, people have a tendency to keep a 3-​ft. buffer between themselves and the next person, so people are constantly in queue to change or whatnot. Etiquette? I don’t know, but that’s okay by me — I’m selective about who I want to be close proximity of in states of nekkidness with anyway. Hey, ladies, hey. No? Okay.
Showering here (there are only 6 stalls + 1 handicap) is like playing a double-​jeopardy game of Russian Roulette, only the bullets are a) whether or not the hot water works, and b) if there’s any «citrus body wash» soap in the dispenser. Also, those towels. Those towels. I’m not the slimmest guy (look at me — I look like what the word «husky» sounds like), but those coarse, threadbare, insubstantial towels??? Exposure.
Speaking of exposure (but in a «new things» way, not a «nude thangs» way), where I used to be just about pushing up weights and throwing iron around, I’ve added yoga, cardio kickboxing, and HIIT to my routine, so I’m less of a grunty meat-​head now, thanks to 24HSS.
All that said, I like this place as a comfortable part of my fitness plan and journey. Bring it. #grind.
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Also? The people-​watching is so, so much better here than what was on the east side. Fewer teardrop tattoos, more yoga pants. I likes.

What a dump!
There are a lot of people that come here, but so many of the equipment are broken, not to mention amenities. No body wash in the locker room and I even had a time when the club literally had no more towels… of any kind. The manager of this location should really be held accountable — this place is gross!

I went in and the front desk lady was very rude to a woman and her elderly father because he was just going to sit inside so he wouldn’t be in the hot car why she worked out. The front desk lady snapped at the customer saying he needs to have a membership to just sit in the lobby. She was completely nasty and I didn’t see a need for it.
I have a membership at city sports and was thinking of switching possibly and wanted to work out with my boyfriend but they wouldn’t do a day pass since ive never been there before and wanted $ 25 for a day pass. I just said no because city sports only charges $ 15 for a day pass and they’re not nasty to their customers.

My sister was visiting from out of town. I’m a member so I wanted to bring her in for a workout. We printed a free pass from the website and brought it in. When the membership advisor came out he asked if she was local. When she said no and he knew she wouldn’t convert into a sale, he turned us away. Fortunately, Bay Club was close and welcomed us with open arms. I joined the Bay Club and am now canceling at 24 hour.
24 hour management: What a disappointment.

I’ve been going here since they’ve opened and this is the 24 I refer to as my «home» gym. Love the atmosphere! Great people and great conversations. The regulars here are very kind and the trainers I’ve met along the way are never too pushy to make us try a training session with them, but are kind enough to assist us. That’s how I always imagined a gym to be.
Of course parking can suck especially during peak hours, but there’s always something about the gym that makes me feel at ease. Only complaint would be that the woman’s bathroom stalls sometimes smell like piss.
The classes are great! I’ve taken Zumba before and it’s fun, everyone who takes it seems like they’re having fun too. The basketball court is always packed, so beware.
If you haven’t been here yet, try it out! The machines aren’t as cramped and super spaced together either.

This used to be my favorite location, until I started showering here.
Overall, the place is great and has potential, the setup is great in comparison to some of the two-​story locations. However, I don’t think I’ve ever been here without thinking the place could be a bit cleaner. I understand it’s a busy location, but seriously. I’m constantly finding dirty towels in the locker room, dust inside lockers and other random unmentionables. I’m not spending hours in the locker room, but it’s important to me because I shower there. Other than that, the staff is nice and I never have a problem finding parking.

I checked this gym out while on the search for my future home gym that would fit my needs and be somewhat affordable (Can’t afford the luxury anymore Club Sport…) But trying not to be biased to my own personal gym needs, I’ll give this place 4 stars instead of 3. Overall, I believe this is a great gym, maybe depending on your specific gym needs you may or may not like it as well.
PROS
–This 24 hour fitness super sport is huge! They even have extra space apparently they’re not using, maybe they will expand.
— Large full basketball court, which can be divided into 2 smaller courts
— LOTS of cardio machines
— That Costco 2 year membership deal (if you can commit)
— Full TRX workout section
— Lots of different brands/​types of workout machines
— Towel service
— Single gender steam, sauna, hot tubs
— Large group exercise room
— Lots of floor space for floor exercises
— Super Sport opening at Eastridge
CONS
— Annual $ 30 fee if not doing monthly contract (apparently this is new)
— Multi Jungle Pulley/​Cable machines are oldd! I see belts that are worn/​almost ripping and the various attachments are all over the place, if not missing
— Not enough squat racks and not that many weights on the racks (I don’t lift that much weight anyways, but it makes me feel like they’re missing some/​looks empty)
— Squat racks are also looking a bit old (the safety spot bars are literally thin ½ inch rods — is that safe??)
— I see dirty towels lying around bleh
— Since 24 hr has such a big member base, it can get crowded
— Seems like this is the only 24 hr worth going to
— Parking sucks! Probably overflow from the casino too, but they also having safety warning signs posted around which makes me worry if it’s sketchy to walk to my car at night.
TL;DR — Their cardio and cable machines are well maintained/​good/​almost new condition! Their heavier lifting equipment could use some replacing. For the cheap Costco price, it’d be worth it/​affordable! I like my gyms to be clean and machines to be kept in good condition, so I’d rather pay a bit more at City Sports.

This Super Sport has become my home gym once I moved to San Jose, and holy crap. This place is huge!!!
Like other super sports, this gym offers a lot more than the other 24 hour Fitnesses. There is a pool with 3 lap lanes and a little kiddie pool. They have a basketball court that is pretty much has a game going at all times of the day There’s a sauna room, a dance/​workout studio and a spin class room as well!
On top of all that, this gym has the most equipment that I have seen. There are weights on weights on weights on weights. From free-​weights to assisted weights to stuff in between. And then there’s the rows of treadmills, ellipticals, and bikes.
Even with all that, because this place is so busy all the time, you may have to wait for equipment, especially at rush hours (3−7pm M-​F). Most people who go here are really nice though and will let you work in with them.
Classes are going on all the time and are free to members, so try out classes when you can. I personally have not tried any, but they look quite fun. They do get packed really quickly, so look up a schedule and get there early!
My few complaints about this place:
— Parking sucks!!! This place is so busy all the time that even though there’s a sizable lot, it’s somehow always full! If you can bike here, I would highly recommend doing that over driving. I know some people park over at Bay 101 sometimes as well and walk a little further.
— Some of the equipment could use a little maintenance/​replacement, especially some of the mats.
— Towels could be replaced too
Overall, I would say this is a good enough gym to go to. It definitely gets the job done in terms of what it offers. I will see you tonight 24; it’s chest day.