Ivy Creek Healthcare and Wellness Centre

WORST NURSING HOME EVER! DO NOT COME TO THIS NURSING HOME!!! My grandma was sent to this nursing home from rehab, however the service here is horrible! Staffs and nurses are expected to be professionally trained and take care of elders who were sent there due to their inability to take care of themselves, however they don’t treat elders with care, and try to get away from responsibilities when they injured elders!
PLEASE AVOID THIS PLACE IF YOU CAN! I am sure there are other nursing homes around who will treat elders with care and love!

My mother was recommended by my her primary care physician to be placed for a few days at Ivy Creek Healthcare in the city of San Gabriel after gall bladder surgery to monitor her wound and foley catheter care. We arrived from the hospital and was guaranteed a private room, which was accommodated by the facility DON. She greeted us on the first day and we made her aware that my mother’s stay would be short term. Across the hallway from my mother resided a very confused patient who yelled and screamed all day and all night long, How can any patients like my mother recuperate with a screaming patient who constantly kept her up and deprived my mother from her rest/​sleep. On the second night, my mother spilled a bit of water on herself, so her CNA, «Ms. Lee» walked into her room and scolded her and told her that «you have been a pain in the ass, do you know when you spill water, I have to change your gown and the entire bedding! Stop being a pain!» My mother was promised a private room, but she wasn’t aware that as a new patient she was shoved in the back of the facility where it appears abandoned. I asked to take my mother home and I contacted her PMD for discharge order, he said «Okay, you promised to stay 3 days and I promised I would discharge you in 3 days when you’re okay.» On the day I picked up my mother, the nursing staff told me that there were no discharge orders so they asked me to sign my mother out Against Medical Advice. I also was given discharge summary ordered and signed by the DON, my mother’s doctor DID ordered discharge, the facility lied and attempted to keep my mother hostage against her wish. The DON did not talk to either myself or my mother on the day of discharge, she appeared quite unprofessional and unapproachable. I would NOT recommend this facility, appearance is poor and there is an odor.

After hearing countless horror stories about nursing homes, all I can say is WOW! did this place change my mind. My mothers primary doctor spoke highly of this place and encouraged myself and family to take a tour. As soon as we walked in we were immediately greeted by the staff. During the tour, we could not help but notice that the patients seemed cheerful and engaged in various activities. It was evident that the staff was not only caring, but compassionate. In fact we where so impressed that we immediately decided that this would be the perfect place for my mother to be cared for. I frequently visit my mother who is currently a resident and every time i am impressed. I recommend for anyone who is considering a long term care setting to visit Ivy Creek, its definitely a gem in the sgv.

Choosing a nursing home for loved ones is a hard decision. At the time, my grandmother was in Alhambra hospital and needed rehab due to surgery from a broken hip. Confused as I was at the time, a nurse recommended a nursing home in the heart of San Gabriel. At the time, my family and I took a chance and admitted my grandmother in that facility. 5 months later, my grandmother finished her rehab and was able to walk on her own two feet again. My family and I visited my grandmother numerous time and each and every time the staff at Ivy Creek were very helpful including the administrator Steve. Thank you Ivy Creek for helping my grandmother get back into healthy condition.