Eleganza Bridal

I am a little late with my review but better late than never! ;) I have been going to Francis for a couple of years now and she never disappoints! We needed another prom dress and of course we went straight to her and she worked her magic… thank you Francis!!! :)

The worst costumer service I have ever encountered. I’m an event planner so I needed a petticoat for my client who is 16 years old (for her sweet 16), we were also looking into having her dress custom made. I asked for a hoop-​less petticoat, the owner said she didn’t have it but she did have with hoops and showed me what she had. It seemed too wide so I described her the dress to get her opinion and pointed at the dress that was similar to one we are planing to make. She said «this dress is A-​line «my 15 year old client dint know what that meant so she asked «what’s an A-​Line? «the lady raised her voice and with annoyed tone repeated same sentence 3 times «it’s an A-​line!!!» I remained calm and said can we try this petticoat on that maniquin with that dress (that was already on that mannequin) she rolled her eyes and said «no I don’t have time for that». I told her I’d buy it, she brought a brand new one and a floor staple and said $ 35 I asked would you give me discount on the sample one sense it’s been worn (pointing at the loos threads) with great sarcasm she replied «No way» at that point I was pissed off and said you know what you just lost a costumer because of your attitude … Worst experience ever…

I have to admit, Eleganza wasn’t our first choice for bridesmaid dresses, but we have definitely learned our lesson! Before trying this place, we had to learn the hard way at Crystal Bridal on San Fernando that was run by a lady named Lupita. To make a long story short, we ordered 4 dresses, waited 2 months to come back for fitting to find that the dresses were «in storage», then returned again to the wrong dresses. Next thing we knew, it was 2 weeks before the wedding and there were 4 bridesmaids and the bride stressing because we had nothing to show for the 2 and a half months we waited and then found that we had to hassle with Lupita to get our deposits back because «we were being unreasonable»!!
Meanwhile the bride was searching for a new dress online when Bam! We found the exact one we wanted for the same price being offered by Eleganza Bridal.
We called the shop number immediately and spoke to a woman named Francis who happily accepted our request to come in that same afternoon to order the dress. It was around 7:00 pm when we left her shop that night. The next day, I get a call early afternoon from Francis that she DROVE DOWN HERSELF THAT MORNING TO PICK UP THE DRESSES AND SHE HAS THEM! In less than 24 hours, she had the dresses!!! It was such a shock considering our previous experience but we were so grateful. And after explaining what we went through, she had nothing but kind words to offer to us and the bride. Needless to say we all ended up having her do the altering as well. Which was also done in a timely manner.
What else can I say? The wedding took place Sunday Sept 29, 2013.
Because of Francis, we were able to walk down the aisle and celebrate through the night in the perfect dress. The Bride couldn’t have been happier! Thank You Francis!