Tranquil Touch Therapy

I purchased a Groupon for 2 massages, tried to make an appointment, no one picks up the phone, no one returns my messages, finally after dozens times trying I talked a lady who said I have to pay additional $ 85 for each massage because my Groupon was expired! I’m not going to this place ever!

I don’t understand all these negative reviewers. This is the best massage place I’ve been by far linda is amazing. Very friendly and professional. Very great service I recommend this to all my friends and family… I feel great after the massage I received today. Thank you :) five stars

I can not speak for the actual massage, because I did not receive one. however, after waiting a couple months for my Saturday appointment (I work during the weekdays) they canceled it on me via email.
I bought two massages on groupon, and at this rate, I don’t believe I’ll ever feel the touch of another human being…
They are pretty much impossible to get ahold of, and I have yet to speak to anyone. I am all too familiar with the company of a computer, but I long for the sound of a human voice over the phone…
Even if I could get just one massage out of this place I’d be happy, at least I would be breaking even. I don’t even care if it’s the creepy dude mentioned in someone else’s review of this place.
I feel like I’m withering away like one of those baby monkeys that they experiment on by taking their mom away. If Linda would even consider fashioning a rake to a coatrack with a paper plate face that I can rub myself against, I might survive long enough to receive one of the massages I paid for.

DON’T GO!!! I should’ve read the other negative reviews of this place before I bought my Groupon. Then I would’ve NEVER purchased one! HORRIBLE customer service at this business. They changed my appointment the first time, then the second time the massage therapist calls 30 min before my massage to cancel AGAIN! Are you kidding me!!! Who in the hell runs a business like this?! Do NOT go there. No good deal on Groupon or any other place is worth the hassle. Very rude and short on the phone with me as well… and I believe I was speaking with the Owner! Unbelievable.

I feel badly for the customers who somehow managed to avoid the experience I had at Tranquil Touch. I was a bit concerned about getting TWO massages via Dealfind for less than $ 40, but I am glad I took the chance. I was able to make my appointment online which I found very convenient. The salon where TT is located is comfortable, clean, and quite upscale. The big win though was the massage itself. Linda has a wonderful understanding of the body, and she focused in on my aches and pains with the perfect amount of pressure. In addition, she has wonderful outlook on life and is very personable. I bought a package after my second massage, and I am looking forward to several more great massages.

Mine is a special case but disappointing nonetheless. I was in France when I bought the groupon for 2 massages, and called to make an appointment 2 weeks in advance when I would be home in California for Christmas. Unfortunately Tranquil Touch had been inundated with groupon appointments so I couldn’t get one during the 2 weeks I would be in the United States. Linda however, very helpfully, told me that instead of reimbursing me the difference or something, I could come in next summer (after the expiration date) when I was home to redeem my massage groupon. Great!
Jump forward to July 2012, I called and left three different messages to Linda at Tranquil Touch and not one person ever called me back. Maybe they were tired of groupon massages (tipping is probably hit and miss) but regardless, a reimbursement for the groupon, store credit, or at least a price reduction on a massage would have been nice.
Thanks Linda for offering to fit me in later in the year because you were too busy during my two week window, but you suck for completely ignoring my subsequent calls at the agreed-​upon date and letting me fund your business in exchange for no services.

I had an appointment and when I walked in and waited a few minutes, one of the therapists walked out and after some conversation, it was brought to my attention that my appointment had been cancelled. The therapist who I was suppose to have my appointment with was no longer employed by Tranquil Touch and an email had been sent out to all clients who were scheduled to have a session with her; unfortunately I had not received the email. I waited a few more minutes when the owner was finished with her client and walked out. I explained my situation to her and she felt really bad. She assured me that a group email had been sent and I realized that the email may have gotten stuck in my spam folder.
Linda, the owner, saw that my back was in a lot of pain and despite the fact that she had no more appointments left for the day and was about to close the studio and leave, she offered me a 30-​minute free session. She once again apologized for the mis-​communication between us and gave me a concentrated massage to eliminate some of my pain (this was done with NO CHARGE)!!!
After the session, she scheduled me for the session which I was scheduled for and I left a very happy and satisfied customer. It is nice to see people who genuinely care
for others and do whatever they can to help them out.
I definitely recommend Tranquil Touch not only for the fact that they give great massages, but because they are also very kind and caring.

I got the groupon deal and didn’t really know what to expect. My friend and I went in for a couple of hour-​long massages. I’d been a little frustrated trying to get an appointment, but finally booked them about two months in advance. My groupon had technically expired, but Linda said it was no problem and honored them because I’d been in the system so long. Nice. She and Leon were both very nice when we came in. The building itself is a little questionable, but for the price you can’t complain. And they also did a really nice job with their corner of what looked like a an old office building.
I had Leon and couldn’t be happier with the massage. I know everyone has specific tastes when it comes to something like this, and Leon’s work was perfect for me. He worked pressure points, found the knots and tight areas I complained about, and was overall very responsive to my personal preferences. He talked to me enough during the hour to get an idea of the stress I put my body under and things like that, but it was mostly quiet and very professional. I will go back to him. It’s not a spa or anything like that, but I KNOW I will get a quality massage and leave feeling great. So if you need a day of pampering, this might not be your best bet… but if you’re in pain and need to feel better without spending a fortune, Tranquil Touch is great.

People beware!!!, it is NEXT to impossible to schedule an appointment, NEXT to impossible to get anyone to call you back, and very unprofessional with voice mail being «full», access to the site is horrible to book on appointment and God forbid if you had appointment and had to change it. A very close friend bought me a massage thru Groupon as a going away gift and I NEVER got a massage becuz of all the rig-​a-​mol. Very disappointing for a busines to be run like that.

I too took advantage of the great group on deal and didn’t really have very high expectations going in. But, boy was I surprised! Both massage therapist I had were simply AMAZING. I’ve been having problems with my shoulder for a while and they both understood the area to give me a deep pressure massage. They were both highly qualified and it didn’t make a different to me if I had Linda as they were great.
I had Leon today and he has previously worked in Chiropractic offices, so he knew where my pressure points were. I highly recommend him.
There may be some kinks that they have to work out, but don’t all small businesses have to go through that? I’ll be back and want to thank Linda for offering great therapist at such a deal!

Got the groupon deal and had a good experience. I never got Linda as my masseuse, but the other two masseurs did a fine job.
I wanted to write a review because I was annoyed by some of the reviews. Sure, they are not the four seasons… but then again you paid $ 40 for TWO MASSAGES!
If they are guilty of anything, it would be not being ready for the inundation of clientele after their groupon deals. So yeah, they could work the kinks out. But once you’re actually in there for a massage, it’s a solid place.

These people are horrible to get a hold of. They never pick up the phone and take forever to get back to you. I finally made an appointment 2 months after I wanted to originally go, and they canceled on my a week before. Now, I’m asking for my money back.
Also, if you buy a voucher via Groupon, Lifebooker or any other deal site, they will take longer to book an appointment with you, as they place higher value on full-​price customers.

Yesterday, I arrived at Tranquil massage for my fist massage with them. I had purchased a groupon for $ 20 a massage so I did not expect much. when I arrived, I was surprised how nice the ambiance was, Linda was cordial and the customers that were there before me were very grateful with their massage (I heard their feedback) I had a massage from CJ. She was cordial, professional and spent time getting my health history. The massage was great! she did some acupressure as well as Swedish massage. CJ keeps checking in to make sure that I am comfortable with the pressure. As certain part of my body needed more attention than others. I took one star off because I did have to wait a month to get in for an appoinment. Although once you get your first appointment, you will be able to get your next one within a week.
Give them a try and you will enjoy the massage!

NEGATIVE STARS!
Massage 1
I stood outside the door and waited for 15 minutes for Linda to show up.
The actual massage was great.
Massage 2
I booked with Linda, but when I get there a random man named Leo? says he is doing the massage. Fine. He comes in the room after I am all changed…
CREEPY MASSAGE MAN: Are you a model? or an actress?
ME: NO. I am a UCLA premed.
CREEPY MASSAGE MAN: Wouldn’t you rather be a model?
ME: …
CREEPY MASSAGE MAN: You smell soooo good. What’s your major?
ME: Physiology
CREEPY MASSAGE MAN: So you like numbers???
ME: (speechless and plotting escape routes in my head)
He proceeded to hit on me the entire massage. And the actual massaging SUCKED. I would have walked out if I hadn’t stripped down to just my skivvies.
DOOOOO NOT COME HERE!!! RUUUNN! RUNN FAR AWAY!!!

Linda is the absolute best! She takes the time to find out each client’s unique ailments and needs. Linda has great energy and her technique is amazing. She took all of the knots out of my shoulders and neck. She did not rush me out and took her time to make sure that I was comfortable and that my pain was relieved.
You got to check her out!

ZERO STARS. I WISH I had read Unilocal!before buying this Groupon. I just hung up with «Linda» who quickly developed an attitude when I asked for a refund given my appointment is 2 months away. She apologized repeatedly and said she was «sorry.» I said you can’t be THAT sorry or you would give me the refund. Her response: «Seriously?! Seriously!» DO NOT BUY A GROUPON UNLESS YOU WANT A MASSAGE in 2 months or more and attitude when you call «We’re busy! We just can’t talk, give me your number, we’ll call you back in 24 hours!» Like it’s your fault they can’t mult-​task. Do you get the return call? I did. Three days later. Good Luck and consider yourself warned.

Sadly, after purchasing a Groupon and trying their service I have way too much to say about how much stress this «Tranquil» business works.
This is a business that is an example of two things: «Tries» and «Fails». Unfortunately, for me, the FAILS weighed the heaviest.
I get it – it’s a tough time to start a business so they put themselves out there, taking less money for their services by offering Groupons, and other deals. Heck, as I’m writing this there’s a Unilocal Deal for half price on this page.
So, in order to meet the demands of all the discount massages purchased, the owner hires a lot of new massage therapists. A lot of these are ones she tries out on the customers. She listens to the customer feedback and doesn’t retain the therapists who aren’t good. I learned this because I got a massage that was not the deep-​tissue I asked for (it was more of a lazy pet-​down), and when I was asked by the owner on the phone later how it was, I told her it wasn’t that great and that for the second of my two massages (2 for $ 42 Groupon), I’d like someone else. Here is where the owner gets positive points for «Trying» — she said that first massage wouldn’t count towards my two! «How awesome,» I thought.
So, after much hassle trying to book online, having my online booking canceled by the owner because she double booked someone in my slot (what’s the point of the online booking if it’s going to conflict with your paper calendar?!), I finally got my second massage a few weeks later. That therapist was good, I’d give her a ‘B’. I forget her name, apologies for that in case you actually want to go to Tranquil Touch.
Which brings me to my final experience that I will ever have with this company. After looking at their online booking calendar (which is pretty much void of ANY available slots for weeks — it’s very inconvenient) I called in a couple times and finally got a hold of the owner, Linda. She was nice on the phone and seemed to be accommodating as she «found» a slot for me about 5 days later. The massage was to be with her, Linda, the owner, which I was very much looking forward to. I mean, the owner MUST be an excellent massage therapist, right? I was hoping.
So, cut to the day of the appointment. Less than two hours before my scheduled time she calls me saying that she has an emergency and needs to put me with another therapist, C.J. (or something similar). I asked her if the female therapist (I prefer to get massages only from female therapists) was good at deep tissue. She said that she was. Okay, so I drove up from West Hollywood to their new location.
I arrived early, found parking in the back, guessing that it would be okay. When I got to the office, it was empty until a male therapist appeared from the back asking if I was there for my 1 o’clock appointment. I affirmed and he introduced himself as my therapist. I reminded him that Linda had called me and told me that C.J. was going to replace her. He told me C.J. wasn’t going to be in until 2:00 and that he would be my therapist.
Look, I get that they were trying to be accommodating, and the male therapist was very calm, pleasant and friendly. However, as a personal preference that I’ve had since I got my first professional massage over 15 years ago, I only get massages from female therapists. My girlfriend only gets them from male therapists. From my understanding, it’s not uncommon to have a preference. So, I asked if in the emergency replacement of my therapist, maybe C.J. was about to arrive since it was still a few minutes early. The guy assured me that she was not going to be in until 2:00, an hour later. It became an issue and he called Linda, but instead of explaining any of this, he merely told her that she would need to call me to reschedule.
Pretty frustrating considering I organized my day around this massage to work out a very tense shoulder and drove all the way from WeHo to Magnolia, only to leave more stressed out. This has never happened to me with another massage therapy office, ever.
Linda called me the next day and started off asking me what happened with her staff member the previous day. I explained and told her that I wouldn’t need to reschedule with her, even it was to be «free» at that point. Who knows how they would fail me next time. Too much stress for a massage.
I’m much calmer today having just booked one for tomorrow at another business.

I’ve been going to Linda, owner of Tranquil Touch Therapy, for over 2 years. She is the best massage therapist I’ve ever had and thats the reason I keep going back.
Making an Appointment:
Most of the time, I call to make an appointment. If I leave a voicemail, she is good about returning my call in a reasonable amount of time. LInda does handle her own schedule book (no receptionist or assistant) and her schedule does fill up fast. So, make your appointment asap. If you become a regular client or get a membership, it’s best to make a standing appointment (s) each month. If she ever needs to cancel, she calls me. If she cancels within 24 hours of the appointment, she offers an extra 30 minutes of massage time.
Location/​Parking: The building is an older office building. There is a residential side street available for parking. I don’t think there’s a designated parking lot or parking validation.
Massage:
Linda really goes out of her way to make sure you’re comfortable. The rooms are set up nicely and look very clean. She plays relaxing music, dims the lights, and warms the massage table, etc. The type of massage I prefer is a mix between Swedish and Deep Tissue. What makes Linda the best, is that she can really work out all my knots and kinks; especially my shoulders. You wouldn’t be able tell by her size, but she has the muscle strength to get the job done! LOL! She gives you a full hour (60 minutes). I can’t remember the type of lotion she uses, but I know she makes it herself — ALL NATURAL — and it smells great! After your massage, make sure you DRINK WATER. There is a water cooler there.
Cost:
Honestly, I’ve paid different prices over the course of 2 years. I think her regular price is $ 85. The best thing about this place, is that they’re always having deals. If you’re a first time customer, you get 10% off. Since, I’m a regular I get the membership rate: $ 60. When she has Specials, like 2-​for-​1 or half off, I’ll get that rate.
I highly recommend Tranquil Touch Therapy. The company is growing and bringing in new massage therapists, as well. Definitely try this place out!

I purchased a Groupon in November for two massages for $ 42. I also purchased one as a gift for my bf.
I tried calling but the preferred method of contact was a form on their website and I was unable to leave any voice message. So I filled out the form. Twice. I never got a response, not even an automated one that said we are busy, we will get back to you in two weeks. I left my phone number and email, but nothing. It has been three months.
If most people conducted business like this establishment they would be fired, and much sooner than three months down the line. It is sad that a business would use an outlet like Groupon for the free advertising and not fulfill the promised services.
Luckily, Groupon is amazing and must be dealing with lots of refunds for this place because I explained my situation a few days ago, they got back to me saying they were super busy and then 24 hours later refunded my money.

I too bought the groupon for two massages. My girlfriend and I were both massaged by Candace, who was absolutely amazing. It was very clear that she cares about finding a client’s problem spots and working them out, and she’s very good at it. She was communicative, helpful, and talented. I would absolutely recommend her to friends.
Yes, it did take us a couple of days of calling to make the appointment, but c’mon, over 900 people bought that groupon. I’m sure they’ve been overwhelmed with people calling them. Give ‘em a break.