The Groomer

This place is amazing we take all of our dogs here it’s cheap and the lady cuts really good… I would never go anywhere else and I refere people here

First of all do NOT pay until you have seen your dog!!!
I took my two dogs to the groomer today to get bathed, a puppy cut, and to get their nails cut as well. I took them in at around 11 a.m. and they said that the whole process would take about two hours all together. Well, 6 hours later they called and said that my dogs were ready to be picked up. They said they would bring out my dog after I payed. So I did, and they did my dogs out, but they didn’t even look like my dogs! They COMPLETELY shaved them! It was practically only skin and the shave was very uneven and sloppy! We even specifically told them that we want a PUPPY CUT not a SHAVE! If there was an option for giving them a below zero rating i would! Please don’t take your babies to this place, or they might not be coming out the same way as they were before!!! Just pay an extra ten dollars for a nice cut rather then spending money on something that is not worth it!

I’ve been taking my furbaby here for 3 years and they have done an exceptional job in taking good care of him. This is the only places he’s been excited to visit when it comes to a groomer.
I honestly feel that those ladies always keep me well informed if he’s energy is off or he’s feeling ill. He got sick this year and the checked on him to make sure he was ok. If that isn’t great customer service I don’t know what is…

Horrible customer service! I gave this place a 5 star before and this place has just gone down the dumper! A few months ago I dropped my dog off and they told me to come as soon as possible because they’re planning on leaving early. The establishment suppose to close at 5:00pm and they wanted me to come in before 1pm to pick up my dog. I wasn’t able to come in early because I was still at work. They said they would charge an over night stay fee. Very RIDICULOUS! I don’t know if they have changed dog groomers but my dog’s hair cut has been really bad. Would definitely not be coming back!

HORRIBLE service, my dog was perfectly fine when i took her here, and when i picked her up she was whimmpering and crying like if something bad happen to her, she was like this for 2 days, never again will i bring her to this place, my dog was so traumatized, pls do NOT bring your dogs here. My first experience here is was horrible and now this was my last time. Ive never ever had to write any bad reviews before, ive always found good in places but this is by far the biggest disappointment ive ever had…

I hate giving bad reviews, but unfortunately I’ve been here enough times to fully write an honest review. I’ve been taking my Yorkshire terrier here for about 4 – 5 years an and off. I never stuck to their service because quite honestly they do an okay job, but they take a very long time to groom my dog. She’s usually there about 3.5– 4 hours, which seems extremely long considering I always make an appointment. The good thing for me was that this place is pretty cheap and conveniently located for me. That’s why I kept going.
This past year I got 2 new additions to my fur baby family. A Maltese and a malteepoo. This past week I took all 3 to get a groom. This was the 2^nd groom for both new babies but the first time going to this groomer. I picked them all up after 6 hours. When I got home I noticed that the Maltese’s Scrotum was swollen and red (he was neutered about 4 weeks ago). I called the vet and they checked it out and stated that the Groomer must have not been gentle and the dog now has a bad razor burn. I understand that perhaps the dog was moving a lot, and it’s not completely the groomers fault but if something like that happens I rather them stop or just cut what they can and let me know. There’s no communication. I unfortunately will have to end giving them service and just cough up the extra $ 10 for each dog and take them somewhere else.

I will never take my dogs here EVER AGAIN!!! They are not professional nor do they care for the well being of your puppies. I had such a HORRIBLE experience!!! I took my dog for a nail trim and before I knew it my dog was screaming and I realized he was bleeding! The groomer cut his nail so carelessly that his nails were bleeding and cracked open!!! It was devastating to see my little doggie crying helplessly in pain… I immediately took him from her and all she could say was that she was sorry. He was given a powder to stop the bleeding but it was so deep of a cut that the powder didn’t work. I had to bandage his nails to stop the bleeding. This business shows no love or respect for animals. I’m horrified at how the groomer handled my dog and also how she carelessly pretended it was no big deal after the bleeding g of my dog. I will never come here again nor will I recommend this business to anyone!!! I would give this business negative stars if Unilocal would allow it.

This is my 1^st review I have ever done. I have brought my Shih Tzus and Poodles into «The Groomer» several times in the last few years because I live close to it. Staff is nice, But the quality of work that they do on the dogs is unprofessional. They seem to only know one cut, summer cut which is shaving the dog completely which I could do myself if I had the time. If you ask them for a designer cut, even a simple one, they will double the price+ and you will still not be happy. They once charged me $ 10 extra because my dog does submissive pee. If you just want your dog shaved or bathed, go here. Otherwise, go to a professional groomer that will charge a reasonable price and get what you want. You will be much happier with a quality Groomer somewhere else.

i took my dog in for a grooming and they had no record of him when i can to pick him up! they lost my baby or worse did they kill him?! im filling a police report as we speak i cant even explain how livid and upset i am. i wish i had read the reviews that said annie hits dogs hopefully i can get to the bottom of this. please save yourself do not come here.
I feel like I have to add something more after scrolling through the reviews… what kind of business owner responds to reviews with name calling and down-​talking. Answer: the worst trash imaginable. Don’t go here.

I brought my 3 dogs here about 3 times. The first time was not too bad. It was when they were fairly new and the price was $ 25 x dog. Given that I have 3 dogs, it was a deal! The first time there, my dogs looked very cute but I noticed nicks and cuts here and there. Not a big deal, I get it I’m sure it’s hard to avoid given that I’m sure it’s hard to get them to not move. However the second and third time I took my dogs, the little cuts became chunks missing! My dogs would shake when I picked them up. Not to mention they would have to be there all day. They had tons of dogs and maybe they were just rushing each dog and not being careful. I brought the cuts up to the lady in the front who I think may have been the owner. She was completely indifferent to it and said it was my dogs fault as they moved too much! Never went back again. Found Joe’s Pet Grooming around the corner and have not had any issues with him with cutting my dogs.

If all you care about is the price and not your child– «doggie» then come here. If you care about professionalism and care for your dog this is not the place to bring them. I had an appointment and was told my dog would be ready in 2 – 3 hours. I dropped off my dog at 1:30pm on my lunch break, and never got a call back that my dog was ready. I stopped by at 5:00pm after work and my dog wasn’t ready at all. The owner said they «haven’t started» she said give me 30 mins. I was a little concern, but I remember vividly my dog coming out scared and confuse. How come it took them 30 mins to bathe my dog they probably didn’t bathe him. Who knows what they ended up doing to my dog!!! :(
This accident happen last year, and I know I’m posting this really late. But, I feel I should let everyone know this accident.

Too bad you can’t give them an effin 0! I’ve been going to this place for 3 years (I considered myself a loyal customer). Anyway, I picked up my dog today and noticed that the side of his eye was red. I thought maybe they had nicked him with the razor. I continue to inspect and notice his eye is red and he has a bruise about the size of a quarter under his eye! It seems as though he was hit. I took him to the vet and they performed a dye test to see if he had any ulcers in his eyes. Thank god he did not! I read some other comments that complained about their dog not being able to open their eyes. OMG! How is this place still open?!! I am so upset and it just makes me sad to think someone would hurt a dog that can’t even defend himself. I hope they close this place down! DO NOT GO HERE!!!

I am deeply upset by the level of care they had on my dog. She was supposed to get trim a bit, routine monthly mainantance. Now after an emergency trip to the vet and a $ 200 dollars bill, I can clearly warn everyone NOT TO GO HERE UNLESS YOU WANT YOUR DOG TO SUFFER THE SAME PAIN MINE IS GOING THOUGH.
They trimmed the area around my dogs face and scratched her corneas. When I picked her up she was acting a bit weird had her eyes closed, but I figured it must be the sun. An hour later, she had her eyes closed shut, would constantly try to rub them on anything she could find. I found it weird and upon closer examination, i noticed her eyes were extremely red, and she was uncomfortable so much she didn’t even want to open them.
I took her to the vet and they did an eye dye test where, it turned out, she had corneal ulcers on both eyes, most likely from their careless.
She is now in pain constantly trying to find ways to alleviate the irritation she has of not being able to open her eyes and she will be like this for a week.
I do not wish any of this on anyone’s dog.

Very rude and unprofessional. Worst service. My dog was not well groomed at all. Her nails were bleeding and there were some bleeding patches on its body! It takes them forever to finish the grooming. This was my second time there. I gave them a second try to see if there was improvement but there was no improvement whatsoever! I highly DO NOT recommend this place!

I’ve been taking my corgi to Kathy for almost 3 years now! Sunny loves coming to see Kathy once a month.
After I found Kathy, my dog hardly ever sheds. She is gentle and extremely talented at her profession.
I’m not very fond of the treatment I have received from their receptionist and the owner, but Kathy makes the experience for me and my dog worth it.
I will follow her wherever she goes.

NO NO NO GOOD WHEN I WENT HERE THIS MORNING THEY SAID THEY KNOW HOW TO SHAVE BUT I CANT BELIEVE IT After 5 hours i went to pick up MY PUPPY AND I saw that it wasnt done son of a bitches they got the 30 $ I Dont think they know how to do grooming and someone came to pick up their dog i saw red mark on da neck

I’ve been bringing my two small dogs here for the last couple of years, even though once they nipped my chihuahua and she bled all over my car. It’s never been a 5 star groomer, but for the price $ 25 – 35, I felt it was okay. They had a punch card program where your 10^th grooming would be free and it definitely made me a return customer. However, today was the last time I will ever bring my dogs to them, which is a shame because they are very close to me.
My appt was 1030am and I was told there were dogs ahead of me so he would be ready between 1−2pm. I’m not a walk-​in, why are there so many dogs ahead of me??? They didn’t call me so I call at 230pm and they said my shihtzu would be ready in 30 min. I come 45 min later, 3:15pm, and they barely started cutting his hair! They said it’d be 15 minutes, but it took 30 min. I left at 3:45pm! Also, they said they called me at 230 just after I called them and couldn’t get ahold of me, but I don’t have any missed calls. My dog was there almost 5.5hrs. I asked why it took so long and apparently the groomer doing my dogs hair (Kathy I think) had to go home to take care of a personal matter and that’s why it took an extra 45 min. Not professional. I pay with the stamp card and was on my way to go in my car. Then, the receptionist, who doesn’t even work there anymore, comes to tell me at my car that they don’t accept the stamp cards anymore and she didn’t know this. Obviously I was irritated. Annie the owner informed me they no longer accept the cards — that they haven’t accepted them for 2.5 years! I’m confused because everytime I come they’ve been stamping them and never said anything. This receptionist didn’t even know they stopped taking them and she quit only one year ago. Sorry Annie, your story isn’t straight. I asked if she could honor the card as a courtesy since I didn’t know and I’ve been a loyal customer — even recommending my friends. The most she did was discount me 50% to $ 17.50. I simply told her I was disappointed and that as a business they were being very unprofessional. They never once posted a sign that they weren’t taking the cards anymore. And now they Are only taking the white card, not pink one, even though they are the same cards just different colors. I get they’re a small shop and they are the cheapest in town, but that’s not an excuse to be unprofessional. As I was walking out the door she decided to void my transaction so I didn’t pay anything. If she would have just honored the card from the beginning then I wouldn’t be writing this review and looking for other groomers.
I let Annie know that I would be writing a review on Unilocal about my experience. She stated that she didn’t care about Unilocal reviews because Unilocal is under FBI investigation and most of the reviews here are fake. Well, mine isn’t. If you want your pet to stay locked in a cage for more than 5 hours and deal with unprofessional groomers then go ahead — this place is for you.

Ok guys … I see all the horror story reviews below, and I am sorry you went through that, but what can you expect for $ 25? Avg price we normally pay is closer to $ 60-​$ 70.
This place is definitely amateur hour from a management perspective, no frills here. They rarely if ever stay on schedule, as we dropped off our pooch for a 12:30pm appointment and they didn’t finish until 5pm. So, why even take an appointment? Just tell people to drop of your dog in the morning and don’t expect him to be done until the afternoon. So, that’s my one gripe that my dog had to stay locked up for 4 – 5 hours.
Otherwise the wash and cut came out great. Our dog came back looking and smelling wonderful.

This is the most unprofessional and disgusting business establishment I have ever come across in my life. The owner is an abrasive, rude, unapologetic and horrible human being. Long story short, she called me a «filthy bitch,» a «slimy and scummy attorney,» and a «dirty bitch.» This is real folks, these words came straight from the owner.
After taking my Siberian Husky in for a bath and brush at noon, I called after business hours at 5:20 p.m. concerned and ready to pick him up. The extremely rude receptionist (she was not the owner) told me that he had not yet been bathed. I later learned when the owner called my Uncle to apologize for her behavior that she had called the police on a 5 year customer that same day who didn’t know prices increased and refused to pay an additional $ 10.00. SHE CALLED THE COPS ON A LONG TERM CUSTOMER FOR $ 10.00. Outrageous.
When I was told my 80 pound, 10 year old Husky had not yet been washed, I told them my Uncle was coming to get him immediately and that we didn’t want the service. He got there and our dog all of a sudden was in the bath and couldn’t be returned to us. They sent my Uncle home and when he arrived, I called them immediately and told them I refused to pay full price and if they had an issue with it, to stop working on my dog right away and allow me to pick him up. The owner was busy but the receptionist said she would pass along the message. No one ever called.
When we went to pick up our dog and reiterated that we would not be paying full price, the owner got out of control. She was screaming, yelling, acting like the low life that she is and calling me names (see above). In a condescending tone she offered me a $ 5 discount and I responded that I would pay her $ 30 since I had asked for my dog back 3 times and told her staff we no longer wanted the service. She then told me she wouldn’t give me my dog back, called me a trespasser and threatened to call the police unless I paid full price. So I did her a favor and tried to call the police myself.
Long story short, we got our dog back after all the cussing from the owner. Then comes the great part…
LATER THAT NIGHT: The owner did not have my number so she called my uncle a couple hours later and spent 45 minutes fake crying and APOLOGIZING to him for her behavior. Upon further thought, she realized we were a different customer and she had NOT explained how long it would take to bathe our dog, despite her argument earlier that she had warned us. She apologized profusely, lied and said we had cussed her out (we absolutely did not) and said she would have given us the service for free if we had not yelled at her. She then asked that we continue to support her business.
PEOLE OF Unilocal — I WOULD RATHER THROW MY MONEY IN THE GARBAGE AND SET IT ON FIRE BEFORE EVER GIVING THIS WOMAN ANOTHER PENNY OFMY MONEY.
She is vile and her behavior is unforgivable. If the owner of the Groomer is reading this, nothing good will come of your nasty and unprofessional attitude so you should re-​evaluate your life as a business owner. How DARE you treat customers the way you did today. You should be ashamed of yourself.

NEVER, NEVER, NEVER, AGAIN will I bring my dog here!!! When I picked up my dog, she couldn’t open one eye and one of her legs was bandaged up!!! I was very angry and had many questions. Annie, the groomer said, «Oh she must have hair in her eye and she got a little cut when we were cutting her hair.» I was sad and mad to say the least.
When I got home, my dog’s eye was completely shut. I took her to the vet where we discovered MY DOG’S CORNEA WAS CUT! My dog was limping and couldn’t see with one eye for days!!!
Don’t waste your time and if you care about your pet, FIND SOME WHERE ELSE to go!
I have been a loyal customer for years but I won’t be taking my malti-​poo there anymore!
THEY ALSO PRACTICE SHADY BUSINESS HERE!!! They change their prices without telling you (when you are making your appointment) so when you show up, oddly their prices have gone up just for that week. But next week they will lower it!