Shoe Pavilion

Why I can never find a pair of shoes I like in this place is beyond me. It’s a mecca of shoes. As far as the eye can see. But nope. Never anything I like. Maybe because they always look like the same damn shoes. Like season after season. But I will keep trying. I mean its right next to Trader Joes. I wish I could come home with groceries and a cute new pair of shoes every week.
Oh well.

I went to San Dimas yesterday to visit my family. and while passing Shoe Pavilion I gave them my traditional one fingered gesture… and I thought, «I should write about this on Unilocal!»
It’s been a while but thinking about this still makes my blood boil…
ZERO ZERO ZERO ZERO ZERO! Shoe Pavilion you deserve ZERO, but I don’t have that option… i HAVE to give you ONE star. when you really deserve NOTHING.
In short — they were rude to me and my mother and they called us LIARS. The girl, or «manager» as she claimed to be was extremely immature and had no customer service qualities.
The Long Story:
My mom went to buy shoes for a funeral. She bought two pairs to compare with her outfit at home and thought to return the pair she didn’t choose. She asked if I would return it for her.
I went, with receipt and UNWORN shoes to Shoe Pavilion and the girl at the counter takes one look at the shoes and says:
«We can’t return these, they have been worn.»
I say, «Oh, they haven’t been worn, my mom bought 2 pairs, chose one and wants to return these. Honestly, they haven’t been worn.»
I even looked at the bottom, there was the SMALLEST amount of wear on the bottom, looked like it could have been caused by walking around in the store. It was really no big deal, I couldn’t believe she even noticed.
She says, «We can’t return these, they have been worn.»
I say, «…But they haven’t, seriously. She bought them like this.»
… I look at her in frustration waiting for her to say something else, but nothing, just a smug blank stare saying «No, I win… now don’t waste my time… «
I leave and come back later with my mom.
My mom is very sweet and quiet, she would never be rude to anyone, and she wasn’t to this girl. She went up to the counter and kindly explained her situation.
My mom, «My daughter came in here earlier wanting to return these for me. I just want to let you know, I did not wear these, and I would like to return them.»
The girl says, «They have been worn, I cannot return them.»
My mom says, «You sold them to me in this condition, will you not take them back?»
The girl, «…They have been worn.»
My mom, «I didn’t wear them, are you calling me a liar?»
The girl, «um, No, but I am not going to return them.»
I then go to the shelf and grab another pair of shoes and compare the bottom and they are almost identical! A little bit of wear, probably from being tried on around the store.
But she wouldn’t listen. We asked for the manager, and she said she was the manager. The way she handled the whole situation was so rude and immature… She didn’t explain anything, she just kept saying «no» and she didn’t try to hear our case, we were telling the truth and she kept brushing us off as liars. It was EXTREMELY frustrating. It was a demonstration of POOR POOR customer service.
My mom and I left in defeat because we are mild tempered shy people. Before we left my mom told the manager one more time:
«I am not lying, I really didn’t wear these. You sold them to me like this and I just wanted to return them.»
I get defensive because she was wrong, AND YOU DON’T MESS WITH MY MOM! You don’t call her a LIAR!!!. .and. it was also a very hard time in our lives and freakin shoe pavilion pushed us over the edge… So we have our revenge by simply boycotting them and never returning again. If we were more aggressive people we could have done more damage, but we’re not. ugh.