Ley Drew

We used Ley Drew construction a little over a year ago. We went through our insurance company after some water damage. The manager/​salesman seemed nice and genuine. Once we decided to use them and the superintendent got involved the quality was not there. Their sub contractors were a absolute joke, specifically their cabinet and flooring guys. Their cabinet guys could not hang cabinets straight. I finally had to fire their cabinet guy and they brought in someone else who could finally do it right. Their laminate flooring guy was a rude jack ass. They installed the wrong color of flooring throughout my WHOLE house. He had the audacity to tell me over the phone that the samples look darker because of their small size. After arguing with him for about a hour because he was ignorant and rude, he decided to drive over and see the floor for himself. What do you know, I was right, he was wrong. He gave me $ 1000.00 off the floor because he didn’t want to pull it up and put down the right color. I decided to post a review today because I’m looking at the crappy, crooked baseboard work they did and it reminded me how horrible they were. For over $ 18,000.00 of work a little service would of been nice. We should of took the money and hired our own professionals rather than trusting the insurance company. At the end of the job, they were roughly 2.5 months late. We just wanted them out of our house, so we mailed the final check even though we were not satisfied with there work.

Working with Ley Drew was a horrible experience.
When I met with the rep to get an estimate on a bathroom remodel, I explained that I needed the job done within 2 – 3 weeks since this was my only bathroom and I live in a small condo. I was assured that this was possible. When the foreman came he said that 2 – 3 weeks was impossible. I was still within my 3 day period of being able to cancel the contract so I told them that I had company coming and should wait until a later time before starting such a project. I was assured that they would pull extra workers to get the project done on time.
I left for a few days while the demolition was being carried out. I came home to find dust in every inch of the condo. No protective material had separated the rooms or been put over furniture. The floors were badly scratched, walls were cracked, and some items were broken. The demolisher had even scratched the toilet and thrown away some essential parts. The polished chrome bath faucets were taken out of their box and thrown into a bag together with screws and debris and were badly scratched. I had told them that the wood floors were brand new and to take extra care with them. Instead of the materials they said they were going to buy and were listed on the estimate, they used thin craft paper. I was coughing up grey phlegm for weeks.
From there it got only worse. I live in a condo, and despite a dumping fee listed on my estimate, they dumped all the demolition material in the building dumpster. This infuriated my HOA. A witness also saw them hit the side of the building and reported me to the management company. At one point the HOA asked that I fire the company because there were too many issues. Understanding the really bad situation I would be in, the HOA compromised and asked that just the subcontractor that had caused the problems not work on the project, but work could continue.
Despite all this, instead of getting more organized and picking up the pace, they continued to work at their own slow pace leaving me without a bathroom for 5 weeks. Most of this time was wasted fixing further damage to the condo or redoing things they had done incorrectly. Every night after work I would have to inspect the work and pull up tiles that looked bad before they set in the mortar. I always thought this was the responsibility of the foreman, but I guess his only job was to show up now and then and collect a paycheck. Getting them to show up and work a full day was also a problem. There were times where they would come in and do one small thing and then call it a day. When I would ask them to pick up the pace I was told they were busy working on several jobs.
When I would complain about these problems to the representative, I would just be reminded of all the things they felt they were doing extra, free of charge. I am still confused as to what those things are since so much work was corrective. I just felt like they had no shame and this was par for the course for them.
I had to fire them from installing a frameless shower door because they were acting like that was the reason things were taking so long. It would have been the last thing to go in so that didn’t make any sense. The company that I eventually hired myself did it super fast.
In the end I am not very happy with the tile work which was the bulk of the job. The grout is messy and I am thinking that it was never sealed as it soaks up water. Joints are starting to crack since the tile person used grout instead of caulk at stress points. The work isn’t great but I can only imagine how bad it would have been had I not had to stand over them all the time.
The foreman even threw me under the bus by withholding the paycheck of one of the subcontractors and saying that I had complained about his work and blamed him for the scratched floors (not his fault). Clearly Ley Drew thought he should eat the cost instead of them. He was understandably upset and agitated and came to my condo to ask why I had said all those things. I told him I never blamed him for scratching the floors and any issues I had with his work I addressed with him. I was a little freaked and ended up changing the deadbolt on my door since my keys were still in a lock-​box on the front gate. If the subcontractor had not been reasonable, it could have turned into a really bad situation. The foreman should have been monitoring the work all along, but I am not sure exactly what he was doing.
I am not sure what to do at this point since I am still owed repairs on my floors. They insist they should fix them, but I really do not want these people in my space anymore. I just want the cash to do the floors properly and without more drama.

Satisfied customer.
After we had a flood in our house, our insurance company gave us the name of Ley Drew, and we are so glad they did! They were responsive and knowledgeable and made a very difficult time easier. The entire crew was polite and professional and I would not hesitate to recommend them to my family and friends.

Was lucky enough to find Ley Drew through our insturance company after we had a fire that started in our laundry room and moved to a couple of bedrooms They were quick, neat and got things taken care of and back to normal in a very timely manner. We were very happy with the entire crew at Ley Drew and will be referring them to anyone we know who needs their excellent services.