Extended Stay America – Los Angeles – San Dimas

The one in Arcaida is better. The rooms smell and the Internet totally sucks. They shouldn’t even be able to be in business with out providing acceptable Internet.

The hotel is located in a great area surrounded by restaurants and shops. I was first given a room on the second floor but some construction was going on. I could hear every drill and hammer banging as I was directly over the area where the remodeling was taking place. I told the nice young man, Andrew, at the front desk about my dilemma and he apologized and immediately assigned me another room on the first floor-​Rm. 131. I was very tired and the room appeared clean. The next day I noticed the room had a funky odor of smelly feet and it was obvious that the bathroom had smoke residue smell. I let the front desk know but I didn’t want the trouble to move so I sprayed Febreze for a quick fix. I hope they shampoo the carpet. Nevertheless, I commend Andrew and Alana for their outstanding customer service.

I don’t typically write reviews good or bad but I thought I should share this just in case. The first thing I noticed in the room was a number of areas of damage, not a big deal. Additionally, the towels, sheets, bedding, etc., it all seemed dingy, again not a big deal. What was a big deal was the fact that I forgot some items in the bathroom, makeup, medicine, toiletries in geberal, shampoo, and conditioner. Unfortunately, I thought my husband had picked them up before he left but he didn’t. I realized this at midnight-​ish of the same day we checked out. As I needed those items for the morning, I went back to get them. Come to find out, my shampoo, conditioner, and toothpaste had been stolen, one can only assume by an employee. I was so disappointed. The guy at the front apologized and was very nice. I was told the manager would call me but they never did. So if you plan to stay at this location just be wary with your items.

Stayed here since we had an event in San Dimas and needed accommodation for 2 nights. It was perfect for our needs; clean, quiet and comfortable. Staff were very friendly and accommodating — we told the gentleman that checked us in that we would needed to leave before breakfast started the following morning, he led us to the store room and let us pick the items that we wanted. All in all, this was a perfectly comfortable no frills stay and above average in terms of the standard for a budget hotel.

Stayed here for one night with my husband and daughters. The sheets were stained so we requested them to be changed. The problem was rectified within the hour. Later that night we discovered dried pooling of urine in front of the toilet as well as dried urine on the front of the toilet. The floors were very dirty.
The rest of the room and bathroom appeared to be clean. The air conditioner worked perfectly. It was nice to have a microwave and fridge in our room.
However you must bring plates, cups, etc with you if you plan on eating in the room. They provided one dish towel, one foot towel, four bath towels (which were very rough), a hand soap, a bath soap, and shampoo. Thankfully there is a 99 cent store and a Target very close by.
Grab and go breakfast is very basic. The coffee is terrible! Bleh!
After discussing the problems with the lead manager on duty she chose to refund our money. She was apologetic and embarrassed by the problems. I expected a little more luxury considering the cost of the room was $ 139.99.
I gave 2 stars because of the refund and location.

Got two rooms here. One had a broken toilet and the air fan was loud the other had someone’s hair all over the bathroom. Indication it had not been cleaned. This is the worst hotel/​motel I have ever stayed at. The hallways are dirty and everywhere smells like smoke. The one star is only for the gentleman that helped us at the front desk. He was nice and obviously overworked. Management needs to change everything in that place.

OK I just got out of here after a 3 month remodel now I don’t feel I can really complain they took care of my needs. I have Bengal cats they don’t do well out of the house so I think I only used room service twice. Since they only come once a week it wasn’t a problem I just cleaned my room, but they always let me take as many towels, bedding, dish towels as well as endless plastic bags. My favorite was Ron he took care of us and was very professional. It wasn’t my house and they have a lot of of cats outside but overall everyone was very nice.

I really liked this place! I stayed here last Saturday and booked at last minute on Hotwire for $ 60 on a mystery deal! The lobby could use some light renovations as well as elevators, but the room was great. We had a full kitchen and it was a smoking room (3^rd floor is smoking) yet it didn’t smell at all. The bed was super comfy and we had a flat screen tv. The only thing that I would recommend is a pool and spa!!! I will be back here if I can catch another deal.

The guy at the front deck took at me when I walked in and said there are no rooms available even though I made my reservation three day prior. Wow

I decided to stay here due to the price and location. Both were nice. That was my mistake.
The A/​C doesn’t really work. It occasionally will activate and produce cool air… But after a minute or two it’s off. All the controls work, but it acts like there is a regulator on it. Day 1 was fair. Then the outside temp dropped… So the room wasn’t that warm. Opening the windows allowed the room to cool.
Bring your own shampoo, soap was the only thing provided.
As far as the room, it was clean, and the full size fridge works well. I’ve stayed in others where they provided plates and cook wear. Not so here. A wonderful BARE kitchen gives one the impression you could cook here on your stove, but you better have everything yourself.
Daily Room servicing is non existent.
I would expect daily cleaning. Not so here…
Be warned.
Upon check out… Company policy… Maid service is ONLY after 8 days of staying…
Not too well advertised… Never again

This place deserves all 5 stars from check in to check out they have been awesome clean room and staff is amazing. I 100% recommend staying here if your in the area the rates are decent but your getting exactly what you pay for. There’s more than enough parking shopping near by food near by and the free complimentary breakfast to jump start your day fresh fruit fresh coffee good muffins tea if that’s your pleasure. I love this place don’t stay anywhere else in San Dimas I know I won’t and once again I can’t stress this enough the staff is amazing!

You get what you pay for, right? Well, not quite.
I paid $ 66 post taxes on a night when this hotel was advertising $ 110 before taxes and fees kicked in, thank you Hotwire.
I don’t normally post a review about budget hotels, as many of my complaints are just part of the package, but I was pleasantly surprised with this experience. And thus, this hotel earned my review.
Just to be up-​front: If I paid anything higher, this review would lose one star. But for the deal and experience, and the cleanliness of the property, it earned all five.
To be fair though, the fifth star is largely because of Ron at the front desk. The check in process was smooth and quick and I appreciated him helping me out with my requests.
I checked into the room and it was a bit warm (75 °F!), so I put the AC on blast and turned the tv on to pass some time. The beds weren’t above average, but I definitely didn’t feel any springs and the sheets were clean. The pillows were plenty, the toiletries present, and the overall amenities on point. The room had zero odor to it, a nice welcome, despite there being a full kitchen present.
The only complaint I have is that there was some debris/​dirt on the chairs adjacent to the desk, but it wasn’t a big deal as I didn’t use them.
Good night indeed.

My husband and myself decided to book a hotel for us and our 2 small children ages 2 and 8 weeks for 4 nights while visiting his family. Now at $ 119+ a night (including rate changes they don’t tell you about when booking) it’s not a cheap stay, but we figured it’s better than over crowding his family.
I booked a room with 2 beds non smoking. They called it the executive suit!
When we got to our room it was just disgusting! It smelled like a freaking ashtray! So my husband went down and asked for a different room. Of course they didn’t have any available. They had a room with one bed and they could give us extra bedding, to sleeping the floor. So as late as it was we had to take it. When we got to our room no smokey smell yay, BUT it was dirty, small, the ac units knobs were broken and when we looked out our window we had the view into 2 other rooms which looked like people were living in. Needless to say the next day we left. They get the one star for refunding the 3 nights we didn’t stay. BUYERS BEWARE

Clean and comforting, rooms are nice and big; fridge, microwave, electric stove and sink with counter… I would giving them 5 stars but… Free Wifi is painly slow! And the fridge is noisy as heck! Other than that nothing else… A little on the pricie side but I can look over it because the room was super clean.

What does one do when they have to stay at a Hotel with their two pets in tow? Vacation? Perhaps. But at first it’s more like being a refuge at a immigration camp. Us humans have a way at adapting quickly but dogs? Well lets just say they need some time.
When I checked in here I wasn’t sure what to expect and how would the other guests feel about staying next to another guest with two dogs. But when I saw the amount of other guests that were in the same situation I am in, I started to feel better. It seems that us pet parents have a «wing» of our own so that not to bother the other guests that are checked in. Us parents of the «four legged» children are a special breed in deed.
I have met some really nice people here that are on vacation and traveling with both two legged children and the four legged variety. You see, most pet parents are very considerate when it comes to dealing with other pet owners. Oh sure you get some people that need to take lessons when it comes to pet ownership but isn’t that the case with a lot of things in life?
Day five. Has it already been five days? Yes. LOL I guess you can say that the dogs and I have adapted to our temporary home quiet well. The staff here have been very accommodating and have done their best to take care of us.
I have to say this has indeed been a first but an experience that hasn’t been all that bad at all. Honestly I have to say that when escrow closes on the new house it will be nice to simply open the back door and let the boys take care of business on their own but until then, we are quite happy right where we are!

Been at this place for three hours and wondering why I smell mildew. And what do you know. My pillows and bedspread stink of mildew. Here because it was close and I had to leave my home because of mold an asbestos to this crap what a disappointment.

Great place to stay. Always clean, smells good, polite staff.

Excellent hotel in all aspects. Super clean hotel rooms, and very modern looking. Bed also comfortable and customer service was friendly all the time. My parents have stayed her twice and each time consistent, excellent service and cleanliness. Excellent value.

I am a san dimas resident and I am teaching english to others from various counties at UCR and Pitzer College. I brought a Turkish group to this hotel (after receiving a great discount) and the rooms were absolutely beautiful. The staff was kind and helpful to my students and the whole experience was top notch. Thank you Extended Day for making my foreign family feel so comfortable and welcome!!!

Danger Will Robinson! Danger Will Robinson or whatever your name is who is reading this. Do not be fooled like I was by the other nice reviews. My sister came to visit and I recommended this place based on the other Unilocal reviews and it was not good!
The exterior is deceiving — nice, newly renovated. The room she stayed in had a bed that was hard as a rock, the bedspread was classic polyester and did not match the curtains (which isn’t really important, only indicative of the care given to ascetics inside the room), and there was no air vent fan in the bathroom which made it super uncomfortable after using the shower. It is pet friendly which is a plus for some travelers. It was not a benefit to my sister as she listened to a dog bark on and off all night. She ended up staying at the Holiday Inn Express down the street the next night and was very happy.