California Pools – Glendale

Once they called me back, Mike got right on the problem and got things rolling. Still in the process of getting some repairs done, but Mike is taking care of business. Thanks

This review has to do with the california pools and spa that WAS in tustin. Probably the worst decision we made by having them install our pool. Within a year and 3 months, the coping started to literally dissolve like sand every time it got wet. We contacted them 3 months after the warranty expired and they said, «sorry, your warranty expired» turns out, they didn’t seal the coping at all. Now, the tile around the jacuzzi is falling off. The lights in the pool and jacuzzi stopped working less than a year after it was installed. We got three estimates to fix their mistakes and it’s gonna cost us $ 14,000! Thanks for nothing. And your customer service sucks

I have been very patient before I left a bad review. I own a older California pool. I tried over a 3 month period to get some info. I guess you only matter if you are buying a pool. I finally talked to someone who dismissed my inquiry. A month later I called to get a price on a remodel. A man came out, did some measuring, asked a few questions and said he would get back to me. One month passes, two, three. So I call and of course I’m a little miffed but finally talked to the man that came out, he apologized, took my name and number again and said he would find my paperwork and call me. That was over 2 months ago!!! This must be the absolute worst pool builder in Calif. avoid them like the plague. I’m sure there are dozens of pool builders that treat there customers with respect. I’ll take my business and dollars elsewhere.

In 1989 California pools engineered and built a swimming pool in our
backyard and the pool cracked and leaked almost immediately.
We had it repaired 9 times in the first 10 years. Finally we insisted
that they repair it properly by «stitching» which involves saw cutting
the cracks and reinforcing the re-​bar with more re-​bar which was
found to be substandard to code requirements. This crack was in the
deep end of our pool and has not leaked since. Recently we noticed
that a similar crack appeared in the shallow end of our pool and we
have been trying unsuccessfully since last April to get California
Pools to repair the leak under their «lifetime» structural warranty.
The salesperson that sold us the pool Fred Schiel visited the pool in
late April and told us that business is really slow and that he could
not honor our warranty even though he originally promised us that our pool was built strong enough to stand on its own without any soil supporting it at all. California Pools is now saying that our pool is cracking because of soil movement as it was built on fill. They knew this when they built the pool as they did the engineering even charging us more for «additional engineering» and gave the OK to build. If a soils
issue was present, they should not have built the pool in the first
place which is what Fred told us during his visit. He also told us
that he hoped we would move so that the lifetime warranty was no
longer valid. Fred is no longer responding to our phone calls and he
only answers his voice mail if the call comes from one of our friends
phones numbers as he thinks it is a new customer. Dealing with
California Pools corporate has been just as frustrating as they are
apparently also apparently also conspiring to not honor their
warranty. We have complete documentation of all these leaks starting
back when the pool was built. This pool was obviously poorly
engineered and built using substandard materials and we would like it
repaired or replaced with a properly constructed pool. We paid a lot
of money for this pool… over $ 33,000 back in 1989 and we have not
been able to enjoy it due to all the problems we have had with it. We
would like to settle this amicably if possible but California Pools
has so far refused to do the right thing and repair their defective workmanship on our pool. I have complete documentation to prove all of this if you would like to review it. Because of this we cannot recommend them for any kind of pool or spa construction. As we have discovered, they will not do the right thing and honor any warranty issues.

Great re-​plastering and tile blasting work!
I had a few companies come for estimates to renovate our 1980’s pool and this company was the most reasonable and knowledgeable.
California Pools was able to make the pool and tile look like new, and I would definitely recommend — and ask for Mike!