West Coast Rent-A-Car

I would give customer service five stars and the car 2.5, but keep in mind it is 100 miles a day limit.

5 stars all the way! I travel to San Diego a few times a year to visit my girlfriend and Ray at West Coast Rent A Car is always there to help, pick me up from the airport, and make sure everything goes smoothly. He is a solid asset to the company and will continue renting from them as long as he is there. There is no crap in their contract, just exactly what they tell you is exactly what you pay. I get the most reasonable rate in San Diego even being under 21.

I recently rented a car from West Coast Rent A Car and I must say it was so nice to have everything work out in my favor! Not only is the customer service beyond amazing, the rate and cars are great too! Being under 25 and trying to rent a car is not the easiet process, but the employers at West Coast did not hassel me because of my age, but rather accomodated to my needs. The cars may not be five star models, but they are clean and run great. I would definitely rent from them again and I would highly recommend them to friends and family. Unlike big rental businesses, they stay committed to their rates and quotes and even have FREE airport pickup and drop off. Need I even say more? Great company, great service, good cars! Thank you.

We had just moved to town with no car, and the owner made us a great deal for a clean, dependable, very basic vehicle for a week. We spent that week looking for a car to buy, and when the week was up, we still had not purchased one. The owner made us an even better deal to keep the car for an extra week to help us out. He treated us fairly, and the whole process was as simple as can be. After a few days on the initial car, he even let us switch out to a larger vehicle that had more cargo room since we were buying lots of house stuff. I would recommend this place to anyone! If you want a clean, dependable ride with no crazy hidden up-​charges etc, this is your place!

Being under 25 and not having a credit card STINKS if you’re trying to rent a car! Well after getting bogus quotes from bigger Rental Car agencies, we decided to check this place out. We were stranded, and 5 minutes after calling this place to confirm a rental, we were picked up (for free) and brought back to the office!
The car rental ended up being almost $ 200 less than the quotes I received from other companies. The cars aren’t new, but we got a nice car! It also made me not so nervous about getting a ding on the car, so I actually got to drive around and enjoy myself!
Overall, if you’re sick of big companies telling you multiple stories, and a lot of hassle… come here! The gentleman was very friendly. What he said by phone ended up being the deal the entire time!

This place is very convenient and simple. You get the price you were quoted and no big up-​selling or hidden charges. Very businesslike. The cars are not new but nor did I have to worry about mysterious «damage» we’d done as I’ve heard happens a lot at the big chains. Easy quick ride to airport. We used public transportation for the first few days of our trip and then walked right over there to get a car for the end of the trip. Other places charge a $ 10 «airport fee».

We had great service! This company is way cheaper than their competitors. Plus their rate includes taxes with the exclusion of an airport fee. No hidden charges. Easy to deal with, Amir was very helpful! Cars are nothing special but in good running condition. If you need power windows and door locks you should call because not all cars have these amenities. Very quick airport pickup! Offer offsite parking/​storage for early morning or late evening drop off. Next time I travel to San Diego I will use this company again because of their great rate and great service! Thanks Amir!

I wish I could give this place 0 stars.
For one, they wanted to charge me an outlandish rate for the junk of a car they had, all because I was under 21. I was questioned about why I needed to rent a car in the first place, as though I was attempting to steal a car from them. They said they couldn’t take my credit card because it was connected to my bank (no, it wasn’t a DEBIT card but an actual CREDIT symbol on it) and so I took that as a sign I could do better without them.
Over the phone I talked to someone that was younger, and actually was pretty nice, but he must have been off of work (or maybe even quit, hopefully) before I got there because I was greeted by an old, crusty, scumbag who could have actually been racist and wouldn’t rent to me because I was black.
Overall this place sucks, and I hope they go out of business soon.

I have had enough of dealing with the sneaky tactics of big auto rental places. At West Coast, you will deal with real human beings, not corporate automatons. I could have been stranded there for not having a credit card, but they worked with me.
Some people at the airport were wondering forlornly where their Thrifty shuttle was, while I happily boarded my ride from West Coast about five minutes after I called them.
Be warned that you really must have a credit card, not a debit card with a credit card logo (this is standard in the industry), and the cars might not be as spiffy as they would be at a bigger place. Still, I will bring my business back to them.

This place is great if you need a cheap rental car and don’t mind driving a junker. The service is extremely friendly and very accommodating — they’ll even pick you up.
Just be aware of the 100 mile per day limit (that wasn’t quoted to me when I reserved the car) and the junker status of the cars. I literally had a bad coolant sensor that blinked all the time on the dash — they forewarned me about it. Not dangerous, by any means, but the cheap tires and funny noise with the accelerator worried me a little on the highway.
I also wish they’d improve their web site to accurately reflect their fleet and pricing structure, as well as using SSL for a reservation and credit card info.
But if you don’t want to worry about being assessed damages for dings, dents and a dirty interior when you return the car, then this place is for you. Because that’s how the cars come! And I could not beat the price after shopping around other rental agencies in the area. I’d rent from them again — just probably not if I had to take a customer to lunch in their car.