West Coast Eyecare Associates

I have tried at least 3 times during regular business hours to get thru but nobody answers the phone.
I will give my money to an organisation that cares enough to staff their phone-​lines!!!
No Thank You,

Dr. Nguyen is a good specialist and a nice person. Otherwise service people are not courteous and polite.

Saturday’s are super busy! I appreciate the apology from the back staff, surgery scheduler and Doctor for the long wait.

They did an amazing job on my dad’s surgery and were very caring people. He’s healing wonderfully, thanks to the amazing team that work at this location.

We had an 11am appt. We were seen at noon. The process of being seen took up the most time. We saw the Dr for 5 minutes. Done by 1:45pm.
The staff seem to be use to this type of delay and processing time. There’s no sense of urgency to changing this slow system either.
I will not be coming back.

WORST eye care service group in San Diego. Only want to take your money, won’t give you your prescription if you want to order glasses from another website or vendor. AVOID

They always take care of me. I go to the convoy location. They have been great over the years at determining exactly what has been wrong with my eyes and getting me the proper contact lenses. Highly recommend.

I am very happy with my overall experience. I had surgery one week ago and had sutures out today and I feel great. I followed Dr. Katzman’s directions and I didn’t get any bruising. The staff at eye care office and Grossmont surgery center were ALL FANTASTIC, very caring. I would recommend Dr. Katzman to whoever is thinking about eye lid surgery.

Came in with an a prescription from another doctor and was helped my Sal. He was very friendly and definitely knew what he was doing. This was my first time getting glasses so I had no idea what I was doing or what kind of glasses to get. Sal took a look at my prescription and knew exactly what frames would work great for me. Sal was great help and I recommend asking for him. I will definitely come back to next year because of the great customer service by Sal.
Thanks Sal!

This company out out to take your money. I just had eye lid surgery and the office girl Rihanna is a scammer, she quoted me a price with the dr. And Grossmont surgery center then when my insurance company got the bill it was 3X’s more than what she quoted. The office billing manager Angela said their was nothing that she can do and for me to pay the bill. Also Rihanna did not check to see if the Dr. Was in my net work for my insurance. 2 days before surgery I called my insurance company, just had a gut feeling to call of course the dr. Was not on the approved list, so then she had to change my dr.
Just a compete flaky operation. Dont believe anything they say try calling they never answer their phones

Their nurses and receptionists are the worst (specifically Vanessa who was rude and purposefully unhelpful). The scheduling is a nightmare and the doctors are never available. It is literally impossible to get a hold of anyone who is remotely helpful and knowledgeable. On the phone, every question requires being on hold 3 times and many times getting dropped and having to call again.
Do not go to this place!!! it is not worth having to make an appointment 1 month in advance in a place where the service is worthless.

I was referred to the clinic for further evaluation by an eye specialist. I have been very impressed by Dr. Katzman and the staff from the front desk to the back office staff. I highly recommend them for anyone with eye care needs.

Been coming to West Coast ever since I was 8 years old. It’s always always, always horrible service! The wait time is ridiculous. If you plan on coming to any of them plan on being there at least 3 hours! They always overbook. No one is nice, at any location.
Every time it’s that time of the year to get a new pair of glasses they tell you they’ll be ready in 2 weeks and they’ll call you!!! Never once have they called me when they are ready.
At the Plaza location there is a african american guy with long dreads that has been working there ever since I’ve been going. Trys to hustle you into buying and adding things you don’t need, that insurance doesn’t cover!
For the College ave location every single time I’m here someone is complaining, irritated, and leaves because they overbook and take forever!
Right now I’m at the College location and some lady has just complained that shes been here for an hour and a half and has not been seen or spoken to at all!
Right now at my appointment I’ve had two nurses start on me, then just walk out not without saying a word. I’ll be back, someone else is taking over, nothing.
One of the nurses whoever she was took my eye pressure and reaked of cigarette smoke.
Rude, rude, rude!!!
I can go on and on about how horrible this place is and how much time I’ve wasted!!!
Don’t waste your time!

Took my daughter –in-​law here this morning she has a real positive experience being that this is her first time getting glasses and going though a eye examination. Thank you to Dr Nguyen & MavLen for your professionalism and caring. We would definitely recommend you to others that need to get eye examination

I initially picked this place because it was close to my home vs me driving to Mira Mesa. WRONG i should have never switched optometrist! I do not even think this place deserves any stars! Not very friendly, no customer service at all. I was given the wrong trial pair contacts TWICE. I keep calling to speak to the optical manager and every tine I get the run around and she never calls me back! I would not recommend this place at all. DO NOT GO HERE

There is nothing that passes me off more than when I set up an appointment 1 month in advance and get a call from the dr. office 2 days in advance calling to cancel my appointment for another time. They just lost my business permanently. doesn’t matter how good the doctor is canceling the appointment is unacceptable and let not forget that the appointments are always late and you have to wait because they always overbook

Still waiting for my trial pair of contacts after three weeks of calling and checking the status. How am I supposed to know which contacts to order if I can’t test them both out. Lady was slightly rude on the phone as well when I called to inquire about my order. I hope they figure it out soon so I can see properly again. Lame.

OMG this place is so bad. I don’t think I will ever come back to this place ever again. I’m so disappointed I bought eyeglasses, I been going back to have them fix it and all I hear was excuse and excuse of why it was like that and it was never fixed. So I told my little sister this place so she can get her eyeglasses and one of the associate told me she would take good care of it and she make sure my sister eyeglass would look nice. Tell me why when my dad went to pick the eyeglasses why it was clean and they didn’t put the right case. Not only that he waited for 30 minutes just to pick it up, when staff is standing not helping anyone and they let other customer go ahead of him when he was waiting. Bad customer service. Avoid this place if you can. I’m very upset.

I sat waiting and waiting to see the optician. The doc noticed me still waiting after a long time and I told him I would need to leave for another appointment shortly. He then went and spoke with the optician who MAGICALLY was immediately available and called me over. Just an overall unprofessional environment!

I have been seeing optometrists since I was in 5^th grade. Yes, that’s how bad my vision is. Now I’m a college grad, so you can imagine just how blind I am & how many pairs of contact lenses & glasses I’ve gone through over the years.
I used to go to a wonderful optometrist in LA but seeing as I’ve gotten too lazy to make the drive up there just for an opto appt, I started going to this place instead.
I have to say, that this place really impressed me. I recommend Dr. Nguyen. He pays attention to detail, is gentle, speaks clearly & concisely, and has a sense of humor. You can tell that he is passionate about what he does and that his sole purpose is to help you see better. Plain and simple.
I don’t know about you, but the other 50% of whether I like an optical place, for lack of better words, is the variety of glasses frames. C’mon, ladies, you know what I mean! If I’m gonna have to wear some glasses on my face, they better look good! The old place I went to only had a very small selection & I never found any frames I absolutely LOVED. At this place, you’re gonna get brands like VOGUE/​ELLE (one or the other, I don’t remember), GUCCI, PRADA, PUMA, NIKE, SEAN JOHN, Dolce & Gabbana, etc etc. There will be something for everyone & everyone’s price range. Many frames come BLINGED OUT with Swarovski crystals too! How can I NOT give this place full marks?!
Had a great experience picking up my glasses too. I got the original glasses box w/​original cloth & also an extra one from West Coast Eye Care. Walked in w/​o any appt. Signed in & within minutes I picked up my glasses & had them adjusted. Quick & efficient!