Wells Fargo Bank

I needed to make a deposit BUT this was nearest to fashion valley mall. I hate this location. So many dark places. A few years ago, my sister was almost robbed at the drive thru ATM. I guess it happens a lot due to transients nearby the hide away areas. She was thankful her doors were locked and got out of there quickly. The parking is horrible and like I said… Just dark areas. Be careful

I would give them negative 5 stars if this was an option, but I’ll have to settle for 1… Long story short, I got scammed out of $ 2000 looking for a room mate. I brought the check in to the bank specifically because I was unsure of the legitimacy of said check. The teller did not follow any of the procedures as described on their web site. I was asked no security questions and he did nothing to validate the authenticity of my check. Just ran it through the system. If I wanted it just run through the system I would have deposited it into an ATM! I thought everything was ok because he gave me $ 1,000 out of the check when usually you can’t get more than $ 2 – 300 out after initial deposit. Considering I only had about $ 400 in my account, I shouldn’t have been able to get more than $ 700 out. He told me it would be cleared two days from the date. Once the check had «cleared» I thought it was good and when this scammer asked me to send money around I thought little of it.
When my account was declined while shopping for Christmas presents I knew something was wrong. I contacted my bank to let them know that I thought the check may have been fraudulent and met with my banker here. She said that the teller had not done his job correctly and that she would have a talk with all the tellers about it as well as getting the manager and district manager involved to see if they could do something to help us. After giving them all the evidence regarding what happened they finally got back to me and said there was nothing they could do except drop the bank fees. Upon asking about the teller’s screw up she began to back pedal and said that it was not the tellers job and basically told me the exact opposite of everything she had told me before this. I guess they’re not accountable for any of their actions…
Now this is where it gets ugly. Turns out everything our banker told me was a flat out lie. I asked about my Savings account at this point because I was concerned about my annual dividend check getting deposited and me not being able to access it. This was incredibly important considering the circumstances I now found myself in. She assured us that no money could go in or out of the account, that it was frozen, and that I had nothing to worry about. I tried to stop the deposit on the other end just in case, but it was already too late. Several days later my dividend was deposited into my Savings Account. Two days after that they took all of my savings account money and applied it to my checking account debt. All $ 686 of it and according to them am still liable for $ 1100 more. On top of that they only want to give me 2 months to pay it off before they report it to the credit companies. I’m not one who makes alot of money and barely survives on minimum wage.
So in conclusion, Wells Fargo does not care about you and only wants your money. They will steal it the first chance they get and lie to your face the whole way, with a smile. In no way do they care about customer security, safety or well being. I am not paying for the tellers incompetence and their stone cold liars they call personal bankers. DO NO BANK WITH THESE THIEVES! SAVE YOUR MONEY AND DON’T LET THESE LIARS LAY THEIR SLIMY HANDS ON IT!

No stars but Unilocal doesn’t allow that. Sign says ‘sign in here for faster service’. 48 minutes waiting. Two people stopping by to say ‘we’ll be right with you.” Only two customer service reps. Don’t send three people to offer me water. Use your resources to have people to serve my banking needs. Oh, and they couldn’t.

The service at the branch level seems to be declining overall, but this location is worse. There’s another branch just a mile away. Do yourself a favor and go there.
This location is understaffed, and with the bankers that are there, they would prefer to sit at their desks than to help anyone.

Overall I was satisfied of the service! Pleasant and polite bankers, relaxing music, comfy chairs, good people around:) been here three times always got good service, despite on other reviews lines aren’t that long

This is by far the worse Wells Fargo I have ever been to! The line is always a half hour wait and I understand a wait but what is the most frustrating part is that there is about 5 or 6 employees doing absolutely nothing besides walking around like chickens with their heads cut off apologizing for the wait and offering water multiple times. If I didn’t live a couple blocks away from this branch I would never ever step foot back into this place. Don’t go out of your way to stop here. Keep on moving.

This bank is by far the WORST bank I have ever visited in my life. First of all when I entered the branch I saw at least 6 employees roaming around the branch doing nothing. Then I get in line and I am the only one in line for about 5 minutes when slowly other customers began to show up and stand in line with me. Only one teller window was open and it was about 4:30pm. I kid you not, 6 other people ended up waiting behind me for almost 25 minutes! How am I the first one in line and waiting for that long? The poor teller was so polite and kept thanking me for waiting while everyone else did nothing to help him. Then when he called me up I was sure to ask for the branch manger who came strolling by looking like he didn’t have a care in the world. I told him they need have more teller lines open during the rush and he said the person who is supposed to monitor that wasn’t there and I guess someone left sick… well you’re the manager buddy so you should have taken over! He also did not seem concerned with all the other upset looking customers in line. He was not genuine, he did not seem to care about all the customers and he went back around the teller line and sat down on his computer and did nothing. What he should have done is pulled straight deposit customers out of line or ANYTHING that would have sped up the process! Instead he acted like I was interrupting his day by asking for more people to assist everyone who was waiting. Horrible customer service! I don’t know how this guy even has a job, let alone a management position.

Customer service is usually a little over the top at Wells Fargo locations. It seems like they’re trained to really chat it up with you about your plans for the day and often comes off as forced and insincere in other locations.
But this location gets it just right. They’re not annoying, they’re friendly and personable. They make my work bank runs a pleasant break in my day, and I’ll often try and take care of anything personal through them just so I can chat a little bit longer in order to avoid my office.
Sometimes they seemed a little short staffed for the line, but this isn’t a Walmart where you can just call up extra tellers. They’re dealing with your money here, and I’d rather wait knowing that they take their time with each transaction.
And to the Stephen D. guy who is suggesting Bank of America… have fun dealing with the lines since all of America’s unemployment is handled through that bank. and their service? I can’t wait to see your review for that. I’m sure you’re one of those grouchy people that complain in line, too.

Continual Poor service. Considering taking my business elsewhere. Can you say Bank of America?

I have to make a lot of deposits for work so this location is my favorite in the Mission Valley area.
If you go a little bit before closing time there is hardly a wait.
There are two ATM machines located on the side, facing Fashion Valley Road, and a drive up ATM in the back. The two 15 min. spots right out front is convenient for those quick bank runs.

As far as a Wells Fargos go, at this one I have never had to wait in line. They have two ATMS out front with a 15 min parking plus garage parking if you need to go inside. The kicker is that there is a drive through ATM around back! Just one, so if someone goes to the back first stop in the 15 min parking and you can pass by them.