Walters Management

Walters Management Company is my property management. This is the worst company ever.
The staffs are very incompetent and never answer their phone. I left 15 messages in 15 days and nobody has return my call. The common area is in a bad shape, the main gate has been acting up for a month. All this company wants is your money. Do not hire Walters Management Company you will regret it. Their fees are very high and will not do what they are suppose to do.

wow! over the top for beyond BAD customer service! fire alarm has been on for 4 days (in a common building) called the HOA office in Chulavista left 4 voice messages and never had a call back or the issue resolve. This morning, I called corporate and had them call the office VOILA! a human answered. Nonetheless the Chulavista girl was nasty and denied the messages left, just not worth my time but BE AWARE CHULAVISTA OFFICE HAS HORRIBLE PEOPLE THERE! specially a ms. V

This company is a joke! What kind of property management company does not have an email? One that does not want to hear from you! The customer service has not been great at all. We have been working with the title company to get the fees paid for our HOA bill, meanwhile, this company wants to go ahead and charge us a late feel. I will look elsewhere when I decide to buy again. Why would you want to have someone maintain your property that does not have email? @Gretchen, we received a final notice too, with no previous bill, the least they could do is work with us.

I am surprised to see some of these reviews on Unilocal because my experience was quite the contrary. I worked with Erica and if I ever had a question I would email or call her and she was very responsive. She was friendly and a big help.

Like most people, my husband and I were nervous to move into a neighborhood with a HOA. But, I have to say it’s been overwhelming better than advertised in the 2 years we’ve now lived here. In particular, Stephanie S. at Walters Management has been BEYOND HELPFUL to us in getting issues resolved! She was prompt in helping me find a resolution to my problem and the turnaround time exceeded anything I could have ever expected! I cannot sing her enough praises! I have been so happy with the management and the upkeep of our area. The landscaping always looks fabulous, the price is fair and reasonable, and like I said, our HOA has been so well managed. Walters Management has been helpful, responsive, and accommodating. I know people are fickle with their reviews and so often only leave feedback when there is something bad to say. I figured it’s time that people get good feedback when it’s due and it certainly is here! I am so fortunate to live in the neighborhood I do and I feel so happy that I’m in such good hands with Walters Management.

I would have to agree with previous comments. Violet and Erica are very unresponsive, failing to return phone calls and emails. It has taken nearly 4 weeks to get a parking permit. Actually I did receive 2 emails from Erica during this time, but they were both auto-​responses saying she was out of the office for a week. I would recommend your association take a look at other management companies — Walters seems too big/​busy to handle the small stuff.

I am updating my review to 2 stars. I originally gave 4 stars before because I felt like they made an effort to make a situation better when I expressed my dissatisfaction. However, after dealing with this company a second time, for a separate issue (fire alarm system), I’ve decided to downgrade my review to 2 stars. I felt like the person I originally dealt with was just plain rude and lacked empathy. They honestly expected my family, and the neighbors, to wait from Wednesday to Monday before sending someone out to check the fire alarm system that beeped up to six times a night. When I explained how the sound continued to wake us, I received a very sarcastic,“well I’m so sorry you were inconvenienced”. As if being woken up 6 times a night by a fire alarm isn’t a valid concern! There were also other rude comments made, but I won’t drag this on, one is enough!
By Friday our «inconvenience» became intolerable, and we called again asking for a technician to come out sooner. The on-​call manager was very nice and sent someone out immediately. The technician was finally able to figure out and fix the problem on SUNDAY, which was appreciated, but I just don’t think having poor customer service first, and then making up for it later, should be the standard, and it appears to be with this company. Hopefully, the management in this «management» company will use these negative reviews as constructive criticism and use them to improve their service because it is truly lacking by most reviewers accounts.

I reached out to Walter’s Management after my car had been vandalized in my garage. The first person I spoke with basically trivialized my situation. The next person was more receptive of my concerns. The next monthly newsletter never informed anyone in my community about the occurrence. I was really disappointed that the management really had nothing substantial to offer. I filed a police report and am still tempted to send out letters or put up fliers in my community to let my neighbors know what had happened. For a community in LaJolla, I expected the association to have more answers and at least call me back to see if any other instances occurred. I think Ridgegate residents should rethink who our management company should be.

Horrible and unresponsive. They never return phone calls or emails even in the times of emergencies (!).

Horribly unresponsive. They sent a «final» notice for a violation when no previous notices were sent. In attempting to correct it they didn’t respond to our communication. And then sent a notice saying the fine had doubled. Total nonsense. Erika never responds to messages or email. We plan to sell our condo just to get out of the hassle of dealing with a HOA and management company.
FU same day. They responded to my Unilocal review but no one has returned my call. Well done. Impressive. Thanks Greg.

I’ve had problems with Robin and Caroline not helping with building issues for years now we have a safety issue with fire dampers that Robin refused to take care of today, this issue has been ongoing for years!
It’s time to fix the problem and start shopping for a new management company that serves their residents!

Tim K is my main guy. Having lived at my residence for almost 10 years I’d call him a friend by now. Living in a condo can be a tricky affair. Appliances die, important keys get lost, and sometimes stuff just breaks. Tim’s been there for me every time, enduring my many moods with the kind of professionalism and courtesy I wish I possessed.
Walters has noticeably stepped it up in recent years in service. Storm drains no longer flood, emails/​calls return quickly, and the whole building still looks sharp. In fact, the other day a step cracked on my main stair-​well and a repairmen was there in hours to put up caution tape. At the end of the day it just feels good to know my money is in good hands. And many thanks to Tim. He’ll probably be running the company in 5 years!

I think the breakdown at Walters is remembering who comes first, the customer. We are the customer. We have had problems with the area around our house for 8 years now. At times Walters does respond and take care of the issue, but it take 4 phone call and 3 emails to happen.
The attention to detail and follow up is where Walters falls short. Their are not enough people to handle all the homes so things get dropped. I would ask them to have less profits and more people to help. If they did this the profits would come back.
Walters I trust you to do the right thing now just do it!

I live in Point Loma. Walters Management has been our property managers for at least the last twenty years. In the past, we have had a few different managers… all employees of Walters. When they first begin, as our new property managers, they do a pretty good job… until they don’t!
These property managers that we have now, have been with us for at least the last seven to eight years. They began their job with diligence, were responsible, communication was good, were extremely helpful with our finances, and did the job that they were paid to do.
For the past two or three years, there have been many complaints from homeowners, about the service from Walters, that they are NOT receiving. It seems that we are working for management, instead of them working for us. Their communication with residents has been poor, they have no idea what is really happening here, and even if they do know, do little about it. They have become very complacent and condescending to many of the community members.
I am giving one star, because at least they attend Board meetings, write up the minutes, and prepare the agenda items. But… that’s what they are paid to do.

Walters home management was very helpful with replacing a washing machine that stopped working shortly after moving in. Additionally the ac stopped working and the repair folks called us within an hour of submitting the work order, now we are able to do our laundry in the refreshing ac without breaking a sweat, and that makes us happy!!! Keep up the good work Walters!!!

I am a home owner in Point Loma and have paid my HOA fee’s for over 16 years. If you have a problem and call them… good luck if they help you! Out of all the years I have lived here, I have only called them maybe 4 times for help with situations that are their responsibility. Their incompetence and lack of compassion to take care of a any situation has been less than acceptable.
Had an URGENT situation and the management team NEVER returned my calls. Yes, that was two message’s left asking them for immediate help… as my unit was flooded with water from an adjacent unit.
Until I called the next day to ask for the managers name and email address, that I received a returned email and phone call from the manager Melodie. Of course she had to do her research to see if in fact that I called!
When I finally was able to speak to hear she was very defensive and telling me that I needed to contact the owner of the other unit to have them replace/​repair the damage to my unit. REALLY… that wasn’t the point, the point was this management team/​company was negligent in handling the matter at hand.
I had to find the owner of the unit and take care of everything myself.
If you own a home as I do and have this company manage your property, I highly recommend that you find another company with higher standards to take care of your property.

I was very disappointed at the horrible customer service that I received from the woman who was the «after hours» emergency contact on Saturday, 3÷1÷14. Rather than come up with a solution, she was so quick to say, «we don’t do that». She was rude and wouldn’t let me speak. Perhaps a portion of our management fee should be used for customer service training.

Wow very sad. I have lived in my house for seven years and have called Walters Management three times. Each time I have not received a return call. So when I called Friday September 19^th at 9:06 am and was directed to ext 557 by a very nice lady, I was hoping this time it would be different. I did not get a call back so I called the San Diego office and left another message at 11:26am on the 19^th. It is now September 24^th at 1:05 pm and still no call back.
I will attend our next board meeting to ask that our board address this poor customer service. This is no way to run a business.
I guess Greg A. will post that he will reach out to me, I hope he can help.

Walters Management has got to be the biggest joke of a management company I have ever dealt with. I have called several times reference issues I have had in my community and guess what, no response. Every time I call I get the receptionist who sends me to voicemail.
In this day and age of electronic communication an email acknowledging they have received my call and that they are looking into my issue is not that difficult.
Typical of companies in this field. They want to collect money for management but when they are asked to do something outside of collecting the HOA management fee good luck getting them to take action.
I will give the company a few more days then I’m moving forward without their input.

I am a 4 year resident of Andalucia Townhomes in Carmel Valley. I love my place. The gentleman I lease from is world class. The maintenance crew takes good care of the facility.
End of compliments.
The Management Company, «security firm», and HOA Board are a joke.
Cars are vandalized, winning lottery tickets are more plentiful that entitled parking, and the yard they tow residents’ cars to on Friday night are closed on Saturday and Sunday.
I attended a board meeting last night as a concerned resident. It was patronizing and gratuitous.
I went to complain about the vandalism, the violations of our no solicitation policy, and the fact that my car was towed.
I am not joking — The president of the HOA is a realtor. He farms the development, violating the rule he is entrusted to enforce. He parks his Porsche unpermitted in residents parking during HOA meetings. Their rent a cop who towed my car admitted that he knows my car, sees it permitted, but towed it because my decal wasn’t displayed «that night.»
I called Lisa I at Walters today to follow up on my complaint. Her colleague Tim picked up. I asked if she was available. He said, «let me see,» and then sent me voicemail.
If you are thinking of buying or leasing at a Walters managed development, don’t! If you already own or lease, think about selling or moving. I am.
My name is Paul Ramirez. I live in unit #51.