VIP Cleaners & Laundry

Unparalleled customer service, easily the best in San Diego.

Don’t count on them for next day service if you have somewhere to be. I brought a piece in which they said would be ready at 9am the next day. When I showed up at 1015 they said it would be another 40 minutes and then spoke on the phone ignoring me for five minutes. The cleaning service itself is great but the customer service and timeliness do not hit the mark.

Always prompt, always on time and always economical. Have been going here for 5 plus years and never had an issue. I appreciate the service. There has never been a time I have walked in that employees were not busy.

This company pisses me off.
They targeted my neighborhood in La Jolla by leaving green nylon bags at the door with their marketing materials. Some guy drops by the next day and when I told him I’m not interested in home delivery dry cleaning… he asks for the bag back!
I didn’t even know we had the bag, my wife told me later about the bag. I just found it and put it in the trash because it has their name and number on it and I don’t want to be reminded of them.
To the owners of VIP — What gives you the right to solicit my house twice, UNINVITED, and then when I don’t want your service you ask for your marketing materials back… LAME… YOU GUYS SUCK. …This sets a bad precedent for door to door sales. I’m wondering who I can report this (maybe the BBB?) but there isn’t a suitable institution so I’m letting people on Unilocal know.

AVOID — THEY WILL RUIN YOUR CLOTHES AND DENY RESPONSIBILITY. We used to use this place pretty regularly for our dry cleaning. They were never great, but they were convenient and got the job done. Most recently, when I picked up my clothes, one of my $ 100 Hugo Boss dress shirts had a giant stain and a tear that wasn’t there when I dropped it off. I asked the girl about it, and she said she had no idea what happened and called her manager. The manager came and swore that they never even touched the shirt, didn’t clean it, and tagged it when they noticed the damage. I had gone through EVERY SHIRT ONE BY ONE when I had dropped them off to check for stains. The girl at the counter even admitted remembering this, but her manager swore there was no way that was true. Again, she claimed they did nothing to it, but it had obviously gone through their cleaning process. I admit that I sweat quite a lot and any shirt I have worn for a day will smell like my sweat in the pits. This smelled fresh and clean, but looked like it had been purposely wrinkled up so as to appear unlaundered. She denied any responsibility and then had the nerve to chew me out when I said I would write a bad review because I had come there for almost a year and never written a good review for them. Honestly, they were never good enough to warrant a good review, so to the manager who was offended, here is a list of all the little things you had done wrong previously that we had overlooked: 1. On 2 separate occasions you gave us someone else’s clothes by accident. My wife was nice enough to rush them over to you so you could get them back to the rightful owner, and instead of thanking her, you harassed her and accused us of still having another shirt and not returning it. 2. Just over a month ago I picked up a shirt that had 3 FRESH dark stains from chocolate on the front AFTER they had been cleaned and pressed. WHen I brought it up to the girl at the front, she got embarrassed and admitted it was probably from her when they put it away because you had a birthday party and she had been eating cake and forgot to wipe her hands before handling my clothes. AVOID THIS PLACE. THEY WILL RUIN OR LOSE YOUR CLOTHES AND CLAIM NO RESPONSIBILITY. They told us we could fill out a claim form, but they had ZERO claim forms at the store. She said she could mail us one, but since I don’t plan to ever use them again, I didn’t want to give them my address. I also don’t see the point, because I read the other review on Unilocal,and someone else submitted a similar claim and got nothing after over a month.

TERRIBLE!
The most unorganized business I have ever dealt with. I am suing this place because they lost my clothes and offered me $ 10 after a month of waiting to hear from his insurance. The cost of the clothes was several hundred. He told me there was nothing he could do. I DO NOT RECOMMEND USING ROSECRANS CLEANERS.

I went to Vegas last weekend and, low-​and-​behold, none of my Vegas-​suitable clothes had been dry cleaned yet. I used to frequent another dry cleaner down Rosecrans, closer to the freeway, but since that one closed down, I had to choose another. I pass by Rosecrans Cleaners every day so I thought I should give it a try, especially since it’s so close to my house…
I had been busy all last week so my dry cleaning took a back seat (literally, it was in the back seat of my car for 5 whole days). Then come Thursday evening after work… I leave for Vegas the next morning. The dry cleaners close at 7pm. I got off work at 6:30. I rush to the cleaners, just as they were about to close, and ask if it would be at all possible to get my 2 dresses cleaned by 8am the next morning.
«Not a problem,» he says!
He prints me my ticket and I glance at the price $ 13.90. Not bad at all, especially for a rush.
Friday morning, on my way to pick up a friend at the airport, I stop by the cleaners at 8am. Unfortunately, my dresses weren’t ready — they had been «cleaned» but not yet steamed or pressed. He remembered exactly who I was (who wouldn’t??) and got to it right away. I sat and waited for about 5 minutes while he finished up both my dresses. Then comes time to pay, and he tells me to pay only $ 10 since I had to wait. I felt bad that I rushed my cleaning, and I only had to wait 5 minutes, so I insisted that I pay full price but he insisted more that I only pay $ 10. So I decided I would tip him. He wouldn’t accept!
He said, «Just come back next time.»
I told him, «I definitely will!»

Clothes are clean, bill is cheap, experience is comical. This is a small dry cleaner and everything appears to be done on site by the owner. He is very nice. His rates are great. His is completely unorganized. I have gone 4 times now. Everytime I go to pick up my clothes he has to hunt around the store for them. Twice I have gone at 6PM on the day they were supposed to be ready. Once the next morning. And the most recent time, I decided to give him a break. The clothes were supposed to be ready on Wednesday, so I went the following monday. I figured for the conveince and price I would just pad his estimates on completion and things would be fine. NOPE. 20 minutes hunting down 2 pants and 4 shirts.
I think I am done.