Verizon Wireless – 4G Wireless

This place has terrible service. The only reason I come here is because it’s the only Verizon corporate in my area. Last year they sold me to add a line to get a reduced phone price… I ended up paying in the long run more than a phone at full price would have been.
Today I went in to exchange a phone. I told him 3 times I just wanted the larger phone and then he took it out of the box and set it up charging me 35 $ restocking fee. I am so disappointed in general at this place… Maybe if they paid more then minimum wage they wouldn’t have monkey workers.

My time in the Verizon store was almost surreal. I must have been due a bunch of upgrades! I went in to buy a smart phone for my husband but walked out with 2 hots spots, 3 iphone6s phones and a new tablet at a ridiculous price. the guys behind the counter just kept handing me more and more great deals. The managerr for my account was Victor and he was awesome. I wish I could remember the salesman’s name because he was awesome too. They treated me super well and gave me so much more than I expected for the money! Can’t wait to take the goodies and activate them. It was a Merry Christmas at my house indeed!

avoid all of these retailers. first one in La Jollasold me a ‘new ‘ droid. only problem, it already had someone‘s apps on it, including frequent flier and bank accounts, OOOOPS. so they wiped that slick.
Then i return two years later to upgrade. git a samsung. only to find out they had switched my plan from unlimited to 6 gigs without telling me. when I got my first bill and saw what they did, i returned to the store to confront the manager. his response was‘we decided it was a better plan for you‘. Well, it was not a ‘we‘ plan, it was my plan, but by the time I got my first bill it was too late to change back.
Also, they signed me up for insurance, something that was not even mentioned, ever. So i had that cancelled as soon as i saw the first bill.
Now i try another store. they gave me ‘the deal of a lifetime!‘
wrong, even verizon says tye charged me twice for the same new phone. I have been there three times, as soon as I receive a bill. once i was told there were some credits that were not credited to me account. never saw them. then they found a mistake that would lower my bill. again, still have not seen them. And, they signed me up for insurance for two phones without asking me. So when i saw that, cancelled it right away and when i asked the manager about it his response was. ‘it is store policy that we sign you up for insurance and we let you cancel it‘!
Wrong. that is fraud. as is charging me twice for the same phone. I have turned this information over to my lawyer and he is seriously considering a lawsuit against these stores, possibly a class action lawsuit.

I just bought 2 new iPhone 6s’s…they were shipped to the store… so I had to work with someone other than the salesperson. I was lucky to get Victor. He was very thorough and worked with me in explaining everything he was doing. He was also patient answering all my questions. Thank you Victor… you are an asset to that store.

What a wonderful experience! Louie gave such GREAT customer service! This is our Verizon «go to» from now on!

I am always surprised when a go to this tiny sized Verizon Store with the SUPER SIZED CUSTOMER SERVICE! I came here again with a laundry list of questions. I waited a few minutes while Sam the manager finished up with prior customer. He was is patient with an 70+ year old woman with an old flip phone. He recognized her needs and both agreed to wait until her son was going to come in with her on Thursday. He showed great ethics when she would have bought a Smart Phone easily that she would not bow how to even dial or answer!
He (Sam) sat with me and reviewed each question. Then he reviewed my contract, each of my current 5 iPhones and 2 other mobile devices. As he juggled my complex account, DAMARA HELPED with all the wait times, connects via internet & multiple signatures.
Final 5 Star moment is that my bill out the door was like $ 25, but my monthly bill will be less than before. They always impress me with their great attitudes and attention to the customers (I think they can read minds with how they are able to figure out your question from just a few phrases the novice user chooses to say!
EXCELLENT SAM AND DAMARA!

I was more than satisfied with the service I received from AJ during my visit to explore plan change options. AJ was knowledgeable, competent, professional and patient. I left with a cheaper plan and way better features. I’m truly thankful for AJ’s help.
Keep up the great work AJ! Verizon is lucky to have you.

This Verizon establishment is excellent… Having been a Verizon customer since my first cell phone, this particular store has shown me nothing except exemplary service… I just went in a problem receiving poor LTE coverage and bad reception… I was helped by Juan and left with a new SIM card, amazing coverage and fast internet and datA as well as a new jet pack for my devices for a very very low cost… The whole team at this Verizon is very friendly, personable, and knowledgable of their products!!! I recommend this particular Verizon store to ANYONE in the greater San Diego area:) make the trip to get quality service!!!
Dennis

I was really impressed by the customer service at this location. I came in after one of the phones in my plan was stolen, to see what my options were in regards to getting a replacement. I was expecting bad news and fees due to my phone being recently acquired on a payment plan and uninsured. To my surprise, Sam the manager helped me a lot by analizing my current usage and fitting me in a better plan for my needs, so at the end I would break even. He also gave me a discount on the balance of the stolen phone. It also was about time for my upgrade in my other line, so he offered me some choices that really fitted my budget, so I ended up walking away with 2 new and better phones and a lower monthly bill. Thank you Sam!

DO NOT GO TO THIS STORE!!!
CRYSTAL totally ripped me off. She told me I would only have to pay the taxes on my new phone but I ended up paying full price on some stupid edge program payment plan. No one would help me not even the managers Eric or Rasheed. They gave me the run around and I still owe hundreds of dollars to them. WORST customer service I have ever received. Will never do business with Verizon again!!! I NEVER write reviews I only opened this account to warn other people that these people are scammers!!!

Excellent service as soon as I walked in the door. Duane Honecker hooked me up with a new Galaxy S6, a tablet, and a lower bill. When I want a new phone, I come here.
Oh, and Carl Guillaume was alright too I guess. :)

The service was fast and easy. We were very pleased with their customer service. Staff was very helpful and courteous. I would recommend this store to anyone.

Very chaotic service leading to a rip off. Quotes a low rate then given a high bill. Promises replacement device will be sent overnite for my new suddenly broken device only to get an empty box. Then to send my broken one 1 week old leaving you with nothing. Then amen affirms crystal his employee also said I wanted no warranty on two new devices. Only to quote a lower bill. Once insurance added and other charges it’s much higher. Yet I had insurance on the one I owned for years?
Amen Refused to give me his bosses name. I bet when they hear from my legal team it will pop up. Plan on a major change in your bill if you purchase anything. They baffle you with bs and you end up with bs and a big bill. Expect to see a class action lawsuit soon Verizon fans. If you are a fool do business here.

I much prefer this franchise store over the company store down the street. they have always hooked me up and I have 4 phones… anything I have asked. for, they have helped me with and because they are privately owned, they can make decisions a company store cannot. Before you buy or upgrade, visit them too and give them a shot.
See Damara, Eric and Justin, they will hook you up!!!

Hands down this is the best place for costumer service. All the sales associates are really informative and very helpful. I’ve decided this is going to be the place a I prefer for all of my carrier needs.

I came in upset about my previous service overs year ago and walked out with a smile. The manager Aaron Randolph really helped me out with a complete breakdown of my services, and got me a new iPhone and new plan without a new «contract» and a better rate. I recommend this store and manager to any Verizon user.

BUYER BEWARE!!! On Tuesday, January 20, 2015, my daughter decided to upgrade her iPhone 5s to an iPhone 6. While she was there she struck up a conversation with the salesman.
During the conversation he suggested that she purchase a «Jet Pack» for those times when she was away from home and needed to access the internet. Since she had just upgraded her phone it entitled her to «buy one get one FREE» promotion the store was running. Throughout the conversation he continued to suggest there were numerous FREE options.
When I heard about it I persuaded her to return both «Jet Packs» and use her iPhone 6 Hot Spot. A short time later she called to say the salesman could/​would not accept the devices unless she paid $ 50 restocking fee for each. The next day she visited the store to talk to the manager, who hid in the back room for over 30 minutes, and he confirmed the salesman comments and said the money had to be in cash.
I kept in touch with Verizon Corporate and in the end they have suggested they will credit my bill for the $ 100.00. We are still in the process of having the extra lines removed from the family account, but as always, Verizon Corporate came through. Why do we the public have to put up with this kind of treatment from the non-​corporate stores?
My daughter and I have learned some good lessons here. Number 1 don’t do business with non-​corp stores (especially this one), «Nothing is Free», never buy from a local non-​corp store unless you are POSITIVE you want the product (there is no free trial), and work with Verizon Corp if you have issues similar to this.
Jim S

I went in the store on 12/​18/​2014 and on 12/​29/​2014 and both times I received the worst customer service by two different sales representatives along with the assistant store manager.
On 12/​18/​2014 I went into the store to purchase the LG G3 phone and the LG pad under a Verizon Promotional Deal. I showed the email confirmation from Verizon to the sale rep, and she looked at the email and brought it to the assistant store manager. After 10 minutes they both came out and looked at my phone contract and stated the phone and tablet was not available because I was not a new customer. They proceeded to push and pressure me to buy the LG phone, and the tablet after multiple times when I said that I was going home to think about the phone options. Furthermore, they stated that I would be receiving the LG pad, but when I opened the box at home I was terrified to see that I had the cheaper tablet version which was the Elipses 7.
How could any person in there right mind sell me a cheaper and more basic version of the tablet that she said I would be receiving?! Where is the morality. Where is the truth?
So deceitful and filled with lies.
I couldn’t believe that the store would give me a complete different product than they said that I would be receiving. Furthermore, the sales rep never said that the tablet would have a $ 10 monthly service fee when I signed the touch screen to authorize the transaction.
I went back into the store to return the items on 12/​29/​2014 and the assistant manager was rude, curt, misleading, untruthful, and most of all deceitful. He didn’t apologize at all that the sale rep sold me the wrong product. He proceeded to charge me a $ 50 restocking fee for the phone along with a $ 100 restocking fee for the tablet (the tablet that was incorrectly sold to me mind you).
I will file a complaint with the Better Business Bureau and FTC.
Terrible Customer Service. Misleading. Deceitful. Predatory. Rude. Dont go into this store!!!
Buyer Beware!
I would not wish my worst enemy to deal with any individual located at this Verizon Store

I usually don’t write review on Unilocal but I’m so pissed and I don’t want other people to get scammed like me.
I bought a brand new iPhone 4 in December and in early April, it suddenly turned off and wouldn’t turn back on. So I took it to the apple store and they said that the phone was bought in October 2011 (2years ago) and it’s been used and tampered. The battery was removed and replaced incorrectly and the screws aren’t even the right size. Not only is the warranty period over but it is utterly unfixable.
So if you got a phone from here, go get it checked because they might have given you a used one!

If I could give less than a star, I would. I’ll start by saying that my family has purchased multiple high-​priced phones through this store over the last couple years. So when I got my iPhone 6 and wanted to give my old iPhone to my brother (he’s stuck on an odd upgrade cycle), this was obviously our first place to visit.
Since my brother was going from an iPhone 4S with a cracked screen to an iPhone 5, we needed to switch out his old sim card for a mini-​sim to fit in the new phone. When we entered 4G Wireless, a rep shouted «Can I help you?!» from the front counter, in an aggressive, not friendly way. We thought it was odd, but walked up to her and explained our situation. She seemed annoyed to be helping us (maybe because we didn’t offer an opportunity to make a commission off of a new phone sale?), and walked to the back to grab a mini-​sim card. When she came back, she said that it would be $ 25. I said «Wow, that seems a little bit high. Is there anywhere we can get it a little cheaper?» To which she responded «No.» flatly. I looked at my brother and said, «Let’s go somewhere else.»
On our way to the Verizon store just less than a mile away, I checked Amazon, and mini-​sim cards run for $ 8. And once we arrived at the other Verizon store (off the 805 and Clairemont Mesa), not only were the employees super welcoming, they also replaced the sim card for free.
My brother, frustrated with the entire experience, drove back to 4G Wireless to leave a complaint. He was met with a «Are you ready to pay that $ 25?» by the sales rep when he walked in. The manager proceeded to tell my brother that he’s simply an entitled individual looking for freebies. Honestly, I’ve never witnessed a less professional business in my life.
My issue is this: when I asked «Is there anywhere we can get it a little cheaper?» I would have appreciated an honest response. I get that Verizon 4G Wireless is an independent for-​profit vendor, but if you knew that we weren’t interested in spending $ 25 for a tiny piece of plastic, why not just be honest with us and send us to the appropriate store? That would be good customer service. And offering good customer service to people who have literally spent thousands of dollars at your store is important.
4G Wireless lost our family as customers. I really hope that they bring someone in to go over appropriate conduct and customer service, because their customers deserve better.