US Post Office

Non-​stop busy signal when trying to contact by phone. Someone answered when I called at 10 right when they opened but hung up immediately when they heard me on the other line and the phone was busy for the rest of the day.

All I can say is, NEVER AGAIN. After visiting this place, I’m convinced to 1) never work for the post office 2) never lose my passport so I don’t ever have to go through this again.
After waiting 2 days for their BS clerks to call me back to set and confirm a passport appointment, I show up prepared and approximately 15 early. I walk into this cluster f**k they call an office (picture a walk in closet with a stale postal smell and screaming toddlers with their German speaking parents) and was not acknowledged, other being told to ring the bell and take a seat. Rude right? Not even a «hello» or «good afternoon» About 10 trickles by, I wander outside to converse with another pissed off mom/​daughter who’s also waiting for their passport and decide to ring the bell again since I was NOT actually helped. The big and scary looking linebacker of a postal clerk yells, «I asked you to have a seat! What time is your appointment??!» I respond to clerk and she she responds with, «You still have 5 mins, so take a seat!!» My only regret is that I continued my business there when I should’ve left.
So to the management that runs this business, you may want to discuss expectations and professional courtesy with your Clerk #003. She’s by far the rudest and unpleasant individual I’ve ever come across. She’s the definition of what it means to go «postal.»

I had an appointment here this past Thursday at 10:15 am and the lady in the front desk was beyond helpful. She was nice, patient and very knowledgeable. She gave me great advice on the best way of going about my passport and what I needed to do and also confirmed that I will get it before I leave on vacation. She was great!

Someone needs to tell their management to hire someone to handle their phone calls. Their phone is either busy, rings off the hook and goes to fax, or they answer and put me on indefinite hold. On the rare occasion that I have reached a person, they have been dismissive and asked me to call back later, or took a message for their supervisor and the supervisor never called. I wish I had a better way to resolve my problem, but the USPS main line insists I need to talk to my post office. So meh.

Tried to find my missing package. Was told to call their number from local post office. Called eight times was busy all day all hours. Called next day, number was turned into fax response. It’s like they don’t want to be reached. Terrible business ethics!

Sadly I’d have to agree with the above review for the Riverfront Carrier Annex. As expected there is always a delay and series of automated systems when trying to contact large companies, but what should never happen is poor customer service when dealing with a customer face to face. I came into the facility to discuss a notification that my mail delivery had been discontinued because my dog had «threatened the letter carrier.» I was open minded when asking for the Supervisor Mr. Mike Herzinger who signs notifications and claims he is the Customer Service Representative, until his overall demeanor and attitude was unapproachable and aggressive. I had attempted to explain the situation to the Supervisor outlining that my 100lbs Lab Mix and I were in Colorado during the alleged threat and that I have had several discussions with the mail carrier and never had she brought to my attention that my dog scared her. She only expressed that she had been bitten in the past so all dogs scare her and reported that she feels threatened by my dogs «BARK» even when she is behind a locked and secured door. This so called Customer Service Representative would not let me explain any of the situations and instead he snatched my mail from me and started to escalate his voice and demand me to stop talking because I needed to «listen to what he has to say!» Quite frankly HE is more threatening than my dog could ever be. His bark made me feel threatened accompanied by aggressive non-​verbal s to include rolling of the eyes, deep sighing, flaring nostrils, and slamming of his fists against the table. I immediately requested to speak to the higher supervisor when he stormed off. Approximately 5 mins later he returned accompanied Mr. Robert Walker (Manager) when he again lost his temperament implicating I was a liar and showing aggressive behavior resulting in the Manager having to ask him to remove himself from the front desk area. After a long discussion with Mr. Walker I still have no resolution to the problem and he assured me that the incident and discontinued mail service would be fixed. I am still awaiting feedback but can reassure you that this was the most disappointing encounter with the USPS. Did I mention I was also in uniform as an Active Duty Service Member and disrespected thoroughly by a fellow government employee. I am curious to how my dog’s bark possess a threat to a mail carrier and why I should have to sign a statement certifying that during normal delivery hours (which aren’t outlined anywhere!!!) that my dog will be restrained in the house where it can cause no harm to the U.S. Postal Service Letter Carrier. MY DOG IS IN THE HOUSE BEHIND A LOCKED DOOR BETWEEN THE HOURS OF 0530 – 1800 for non military 5am-​6pm daily. This is ridiculous and the management is also a poor representation of quality customer service.

It sucks when I miss a package from USPS, because they only make ONE delivery attempt before making its way to this Post Office. That and their hours are only 10:30−5 during the week, so it’s hard to get to during the workday. But that’s what I get for living far from work! The people that work here are SUPER helpful (even on the phone) and definitely know what they’re doing.

And people wonder why the government gets a bad name.
My dog broke a window in my house barking at our postal carrier. As a result, a USPS supervisor showed up at my house the next day saying that they would not deliver any mail until we got a PO Box or a mailbox that was located away from our door. I asked this supervisor (Tony) what I should do about getting mail in the meantime, since I had just ordered some packages scheduled to be delivered within the next few days. Tony told me that as a courtesy, they would let me pick up my mail at the glorious Riverfront Annex for a week, or until I got a mailbox. Tony also told me to call the Annex when I got a mailbox so they could begin delivering my mail again.
Okay, that’s fair. I understand that the window breaking probably scared our carrier.
First of all, the hours at this annex are impossible for someone with a normal job. 10:30 am-​noon, then 12:30−2 pm Monday through Friday. Wanna go on Saturday? Better get there between 10:30 am and noon. I didn’t make it in the 1.5 hour time slot they allowed me on Saturday, so I planned to go today (Monday).
Over the weekend, I got a mailbox. I called the Annex at 10 am today (Monday) to let them know that I have a mailbox now and to please deliver my mail again. Line was busy. I tried calling again. Line busy. I tried calling every 15 minutes from 10 am to 12:15 pm — BUSY BUSY BUSY. BEEP BEEP BEEP.
I thought to myself, «Okay, well I have to pick up my mail (and four waiting packages) anyway, so I’ll go down there on my lunch break.» I got there at 12:30. There was a very nice woman in the front. I told her I was there to pick up my mail and to request that my mail be delivered again because I got a mailbox. She went in the back to get my mail, and came back empty handed. She told me that she had my mail in her hand when her supervisor stopped her and told her not to give me any mail. I asked to speak to the supervisor.
At this point, I got the absolute pleasure of dealing with Daryel. (Sarcasm.) Daryel informed me that he was not giving me anything until he verified that I had a mailbox. I told Daryel that I understood that he had to check if I had a mailbox before re-​instituting mail delivery, but that whether or not I have a mailbox is absolutely irrlevant to me picking up my mail right now. Daryel would not give me a reason for withholding my mail and my packages from me, but when I suggested that he was withholding my mail to punish me for my dog breaking a window, he denied that. He just kept repeating that he was not giving me anything until he verified that I had a mailbox. I told Daryel that a supervisor with his organization, Tony, had specifically told me to come there to pick up my mail for the next week, and it had been four days. Daryel told me that he didn’t care what Tony said, that he was not giving me my mail.
I asked to speak to Daryel’s supervisor, and, conveniently, he wasn’t there. I asked for Daryel’s supervisor’s number and name, and he gave me the same number I had just spent all morning trying to call, but getting a busy signal. Also convenient. When I brought this to Daryel’s attention, he told me that he was on the phone all day today.
I left, with no mail. I still have no mail. I paid for four packages and shipment of those packages, and Daryel will not give them to me. Hey USPS, you should probably be aware that this is ILLEGAL. It’s a FEDERAL OFFENSE. Have you guys read 18 USCA 1701? How about 18 USCA 1703? And Daryel is a joke. This guy should not be a manager. Typical power trip.
Thanks for continuing to give government employees (like myself) a bad name, Daryel and the rest of the Riverfront Carrier Annex staff.