US Post Office

Tax Day 2016! Imagine what it would be like.
I was in and out of the post office in less than 5 minutes — after mailing 2 certified mail envelopes.
Tanya (supervisor) was working the line of people and helped to expedite the situation.
She was kind and friendly and working very, very hard.
I wish people would remember that the employees here are doing their best to get you in and out. They don’t wake up in the morning and set out to inconvenience you.

WORST F***** PLACE EVER! They never sent my package and when I would call they would never pick up! It’s been almost 3 weeks now since I’m suppose to have my package and never got it! And when I go would go there they would say the same F***** S**** to me «someone will call me at the end of the day» and when I went the last time the supervisor finally helped me saying she would call me and she never did so I came back the next day to find out that they are still «looking» for it and when she went to go look for my tracking number I gave her it said they sent it back! ARE YOU KIDDING ME! If they would have honestly gave a crap about my mail when I asked 3 week prior my package wouldn’t have been sent back!

My dissatisfaction with this post office was with MICHAEL. What should’ve been a 5 minute visit turned into at least half an hour. I waited in line to ask a question; «can I use this packaging to send an item to Australia?», Michael answered «yes». So, I left to fill out the address details so he could continue to help other customers. Once I filled out the addresses on the package I went back to wait in line; Michael greets me for the second time and then informs me I need to fill out a customs form! Why he didn’t tell me this when I first waited in line? I have no clue. I ask «where is the customs form for me to fill out?». Micheal tells me «it’s the white form over there.» So, I walk over to the row of forms and have to figure out which one is the customs form; fill it out and wait in line again. I get to the front of the line again (for the 3^rd time) and I am next to be helped by yet again, Michael. But instead of helping me, Michael decides to help the person already being assisted by his colleague, Ruby. I personally felt he was intentionally avoiding helping me. Now, Ruby is assisting me and then tells me I filled out the incorrect customs form! She explains there are two types of customs form you fill out based on the weight of the package and asks if I had my package weighed. I tell her «no, Michael didn’t weigh my package; just told me to fill out a customs form.» Now, this is the 3^rd time Michael has wasted my time due to giving me half answers. Why wouldn’t he give me all the info needed in the first interaction rather than turn my visit into triple the time needed? Unacceptable and truly disappointing.

Surprised by the star rating for this post office location. This is one of the location I prefer to visit when I need their services. I have mailed, bought stamps and applied for a passport in the location. The lines are never long compared to other locations I’ve been to. When the line starts to form, more stations open up. The clerks are always helpful and are always willing to find the best options and cheapest way to send packages.

Rarely do I point out 1 individual with a bad review, but in hopes that a Post Master or General Manager will ever care to read this, they need to take action. Becky is has an awful demeanor and puts her fellow employees down. She is the worst postal worker I have ever tried to do business with. Unwilling to help, nasty attitude, and never wants to smile no matter how hard you try to crack a light joke. And believe me, I tried. She threatened me, cursed at me, and blamed incompetence towards employees rather than recognizing her own horrible flaws. Good job Becky, you are working until you retire and reap the benefits of your position. You are the worst kind of person, and have brought this place down to below 1 star. The managers do nothing there when you mention her attitude and are also to blame. I suggest Postal Annex as an alternative.

An OK post office. Plenty of parking. Busy every time I stop in. Staff can be hit or miss. Usually I am just stopping by to drop mail or pick up stamps.

The worst post office that I have ever experienced. Rude, slow, and major problems with the mail delivery. Many Rancho Bernardo people that I have spoken with, agree, that the delivery service is truly bad. Lost mail, delivered at incorrect addresses, and a multitude of different postal delivery people creates a good explanation of problems. My neighbors and I would like to know where we can get help for this situation. There does not seem to be a postal master listed for RB.

Fairly slow and painful service, even by USPS standards. The upside is that many of the counter employees are extremely nice people. This location services a large population of seniors, so be patient and try to pretend as if they are your parents and give a little grace. There’s a good self service machine and drop box, so it’s often faster to stop after business hours to get things done fast.

This place is BS. All the workers seem so unhappy with their job and they never seem to want to help anyone. I try to avoid this place.

I went out of my way to get to this post office on a Saturday morning because it was the only one that was open early on Saturday. There was no line and the gentleman at the counter was very friendly and helpful. He was humming in a deep baritone voice which was a nice departure from the usual post office worker who hates their job.

I have used the Kiosk twice in one week for priority mail 2-​day. One was to be sent to Riverside, Ca and it was sent to Riverside, NJ. Recipients still haven’t received their package. I’m not sure if they ever will at this point. The other one was supposed to be delivered in Northern Cal in two days but didn’t get delivered until 8 days later. Do not use their kiosk! The sorters do a horrible job!!! I will not be returning to this post office.

always friendly staff and I love the kiosk at the front. Makes the line so much better.

Hard to find because google maps sucks! It’s in the building next to Round Table pizza and Urge Gastro pub. «Behind Chevron» is so vague. Great service… lots of older folks so just be a decent human being.

This place was hard to find. It was late in the day and I stopped at the wrong location. I stopped at the office next to the fire station. The sign says post office but that location do not take walk in. I found out later that that was the old post office. There is a piece of paper taped to the door informing people were to go but the directions given were not very clear. Base on that I’m giving this place a two star.

It must be SO hard for you people to try and be nice to your customers. Bunch of undeserving people working here. If your miserable at your job than I suggest you QUIT.

I have to tell that customer service has improved a lot in this office and that employees are super friendly and helpful. I am not used to send packages and was unsure what box to buy and what wrapping was needed. Also I did not know how to operate the DIY machine, so one of the employees was going through each person in line asking what kind of service they needed and then redirecting people to different employees to expedite the situation. She accompanied me to the self service machine and taught me how to operate it. Very useful, then I won’t need to be in line anymore.
It tend to be a very busy post office, so we customers also have to have some patience considering they are not many people working there.

If there were a zero star, I would have chosen it! Well, to make a long story short, I walked into the post office a good FOUR minutes before it was closed on a weekday afternoon. Both my car clock and my wrist watch gave the same time. The door was still open and several customers were still in there. When I walked up to the counter, both women employees (I actually don’t want to provide their names because I don’t want to get anyone fired, especially in today’s job market) yelled at me at the same time: «we are closed! » I looked at my watch — no, there were still three minutes left. I told them nicely that all I needed to do was to drop off a pre-​stamped envelope, though I would like to know if the postage was sufficient. They told me to come back! One of them could have simply placed that envelope on the scale, and it would not have taken more than 10 seconds! Such work ethic! I had had other unpleasant experiences with this particular post office before, as one woman there was especially rude and condescending. I chose to ignore those few episodes, thinking that, well, everyone can have a bad day. And I, for one, have always supported continuing funding the post office in the partisan political fight, but if other postal workers were like some in this one, well, I would become very ambivalent about it, to say the least.

I work nearby and ship weekly, sometimes more often, so I’ve had plenty of experience with this location and their level of customer service is not remotely acceptable. They have a serious beef with anyone who prints labels online and drops off packages in person, as if the need to track a package and obtain a receipt for it was a personal insult to them and that you being there in the first place is a complete hardship. Really. The first time I had an issue it was because I had (god forbid) taped over the section of the online label that says postal use only. So I get a lecture from a postal worker about tape placement when he could have just written over the tape with a sharpie and kept his mouth shut? Yeah, no. When I asked to speak to the manager, she was unhelpful, condescending (called me «Honey» several times — don’t even) and seemed amused at my dismay. Bang-​up job, boss!
THEN, they started REFUSING to give a receipt upon drop off, according to «USPS policy.» I went all the way to the manager across the street who confirmed this policy due to the discount received online. Really, are you that cheap that you can’t print a piece of paper with a tracking number to confirm dropoff for interested parties if a PAYING CUSTOMER requests it? I understand not doing it by default to save paper & keep costs down, but if someone specifically asks and you refuse, that’s ridiculous. Since I can’t get a receipt anyway, I’ve chosen not to deal with these rude, unhappy people and I have started using the postal annex over on the other side of the shopping center by vons & starbucks for drop off — they are very polite, friendly, and trustworthy, and while they can’t print postal receipts for online labels, they are very nice about receiving them, and there’s hardly EVER any wait!
On multiple occasions I’ve been there and had issues, stood up for myself, and have been told by one woman — Lisa — that I have an attitude problem and that they’ve all talked about me — super professional! I’m glad to have made such an impression on them, maybe eventually if enough people stand up to them like I did and stop using this location, they’ll get the message that their standards of conduct need a refresher course. College kids in food service and retail have a higher understanding of customer service than these people. Do not recommend.

Went into the RB post office (the one next door to Urge Gastropub, not the pick-​up only on Bernardo Center) to drop off a package that was being shipped to Singapore through Ebay… the man assisting the lady in front of me sounded like the friendliest man in the world when he spoke. «Alright ma’am! And thats going to be .95 cents for you today!»…a minute later, I walk up, the same man (approx. 50 year old man), does not even greet me. I place the package on the counter and, with a smile, say, «jus need to check this in, on it’s way to Singapore.»…Again, man does not say a word, or make eye contact, he just attempts to scan the printed label… as he has difficulty scanning, he says «you know, the whole reason we give you a discount online, is that I don’t have to assist you»… WHAT… YOU DONT HAVE TO ASSIST ME?! You mean scan a barcode and hand me a receipt??? Is your job that hard? First of all, that is not why they give you a discount. What if the weight I entered is too low and you have to charge me the difference? Do I really need to explain to you, the man working IN a post office, the REASONS for checking-​in a package instead of just dropping it off??? I did not show any emotion towards the man after he spoke the way he did. I simply replied «I do not understand, I do this all the time online and when I drop packages off, the tracking does not appear for days.» Again, does not reply, or make eye contact, just prints my receipt and hands it to me.
NEVER have I felt so disrespected. I couldn’t and still can’t understand the reason for such rude service? I do not like pulling the race card, but honestly felt that way. If you are THAT upset that you have to manually input a bar code, then don’t work at a post office.

omgsuh! so slowwwww…

Always friendly here! They were really good with the whole passport stuff too. Sometimes the lines get long after work, but its always clear first thing in the morning!