US HealthWorks Medical Group

Too bad no stars can be giving. Place is terrible and staff, mainly (receptionist) was rude. Don’t come here

Had to wait soooooo long to be seen for my pre-​employment physical and drug screen! Set up an appointment and they were booked out a week and a half (which was fine). Appointment was at 3pm. I arrived 15 min early for paperwork. Didn’t get called back until 30 minutes. The tech that did my fit test, drug tox, and vitals was nice. Then at 3:50 he brings me back to see the doctor. Where I had to wait again for another 40 minutes this time to see the doctor for 1 minute to sign off that I’m capable of working. The doctor told me about how short staffed they are, they go down to one MD at 3pm blah blah blah. Just annoying that such an easy appointment had to take an hour and 45 minutes. 2 hours if you count the 15 minutes early I got there for paperwork.

Came in with severe abdominal pain was told that this place was not a full urgent care and they did not have any machines (X-​ray, mri, ultrasound) so I further asked if I should go to another urgent care where they were fully equipped. I was told no, the doctor will see u and will recommend the next coarse of action. I got my vitals taken then I sat and waited in the doctors office for over an hour. When the doctor finally came in she apologized and told me she had no idea I was waiting in the room and furthermore she could not help me because it was abdominal issues. Very unprofessional.

DO NOT COME HERE!
Free parking and easy to find, but the waiting time is ridiculous. Also there’s a very rude receptionist at the front desk. When I got to the front of the line I wasn’t greeted at all. She just kept staring at me until I said something first. Once I finished filling out the forms, I went back to her to confirm something I had filled out and she looked at me as if I was stupid. Super ignorant. Decided to leave and get checked up at a different urgent care.

PROTIP: This place says it’s an «urgent care» facility but really it’s more like a doctors office that if they have time will squeeze in a few walk in patients for urgent care. I am currently still waiting to be called, going on two hours now. I’ve seen everyone in the waiting room come and go, but that’s because I think they had appointments.
Would not recommend for anyone who wants to walk in as an «urgent care» patient.

I wish there was a big fat zero for this place. I had on-​the-​job injury, and was sent to this location. The front office staff was rude the back office nurse was wonderful, I think her name was Kim, but the doctor was rushed and rude. When I try to explain my situation pain etc. she was rude and not interrupt me I was in severe pain, she refuses to write a prescription for medication. And only want to treat me holistically. Upon being referred to an orthopedic doctor I needed bilateral carpal tunnel surgery. It is very wrong for any doctor to completely ignore your symptoms, the pain you’re in and take off pain medications away which I was not able to get more a month until I saw the surgeon what a joke this quack is

You might as well not make an appointment because it means NOTHING at this place. This office is a complete shame. Visiting this place for a routine physical took an hour and a half to only be half way completed. When returning to finish as instructed to come back on Monday they said I would have to wait behind the urgent care patients. There is nothing urgent about this place. A complete joke. As I type this I have been on hold for 7 minutes. Travel elsewhere, because sadly you will still save time.

These people do not go down the list of customers who have been here first. I’ve been waiting for over an hour and people I’ve seen come after me and they get served really quick. The girls upfront must have some type of sign in system to ensure there customers get taken in by order. Unacceptable.

Horrible service, super slow. They don’t give a f*ck. I’m not sure how qualified they even are. The physical exam is a joke… I can run in place and tell you my heart rate since 2^nd grade, no degree required.

The only reason this gets 2 stars instead of 1 is due to the doctors and nurses in the back being wonderful. The lobby experience is truly awful. I went in at around 9am on a weekday in the grips of flu misery. I was the only person in the waiting room. After filling out my forms, I was left to wait. And wait. And wait some more. After about a half hour, I asked as nicely as I could if there was a problem. The receptionist cited some trouble pulling up a page to do with copay confirmation. Not her fault, but I wished she had let me know what was happening instead of leaving me aching and wondering. She was very nice, but I was very sick and did not enjoy the loud discussions personal discussions taking place amongst everyone behind the desk. My head was already killing me, and that did not help. After a FULL HOUR, during which no further explanation for the delay was provided, and during which no one else came in to urgent care, I was finally led to a room.
Waiting over, right? Sadly, no. I had to wait another half hour to be seen by a doctor. The doctor was wonderful, caring, competent, friendly, and I can’t say enough good things about her. The nurse was also very nice, competent, and quick without making me feel like she was rushing through her tasks. I was prescribed the tamiflu I needed to hopefully not be sick for too long. However, I cannot understand why it took an hour and a half, with no other patients, to get me seen. If there was a problem, a little bit of communication about the hold up would have helped my frustrations. And hopefully no one else will get sick as a result of their leaving a person infected with the flu sitting out in an open waiting room for so long.

Horrible excuse for a medical facility. I was only forced to come here because of a work injury, otherwise I’d steer clear of this place after reading the reviews. Its a hit or miss with the staff. The employees at the front desk never seem to know what they’re talking about. There is so much disorganization and miscommunication that occurs here, I don’t know how they’re able to get anything done or why they’re still in business. It literally took almost a month for them to fax over medical records that I requested. They do not return your calls and aren’t very helpful on the phone. They give you a lot of attitude, as if they’re doing you a favor by simply talking to you. One of the male nurses and the doctor were nice and helpful which is why this place earned two stars instead of one. But save yourself the headache and go elsewhere if you have the option.

I came here because it was the closest Urgent Care, despite the reviews. I’m so glad I did! I got lucky — I happen to come in Monday morning where there were almost no other patients. A lot of reviews talked about long waits, which makes sense since it looks like they deal with Personal Injury, Worker’s Comp, and people like me that can’t get into their PCP and need help now. This is Urgent Care, people, not an ER and not a regular Doctor’s office; they aren’t prepared for emergencies, yet they can’t anticipate their day — prepare to wait!
My nurse was Kim; she was incredibly personable. After my Doctor saw me, I tried calling my insurance to verify benefits and Kim came into the room and let me finish my phone call (which I understand is totally rude to have the nurse waiting on the patient) and she was totally cool about it and just told me to meet her when I was done. She had the right to give me attitude about this, and instead she was totally understanding. She then asked how I do with getting my blood taken before doing it — again, just so sweet! We even got to chat a little about our lives and not just the current situation. When you’re not feeling well, people like this make a huge difference.
My Doctor, Dr. Gray, was great as well. She was friendly and sympathetic, but got right to the issue. She was kind in correcting me in what I thought the problem was, and was great at brainstorming what my options were according to my insurance.
I couldn’t have asked for a better experience from an Urgent Care. I so appreciate being treated like a person and not just a number. Thank you Kim and Dr. Gray!

I read through all the low star reviews, and this was the experience encountered at the Santee office. I had a bad experience there having to wait at least a couple hours just to been seen for less than ten minutes, so I decided to switch offices. Granted I didn’t have to get a TB test or a physical, but my office visits (due to a fall while being pregnant at work) always went well. The most I ever had to wait was 10 minutes in the lobby, and a few minutes in the doctor’s office. What I appreciated about the Hillcrest office was the doctors who saw me genuinely wanted to figure out my injury and how to mend it. They actually took time with me asking questions and were very sincere. This wasn’t the experience I encountered at the Santee office. Their concern was to get me back to work ASAP, whether I was able to walk or not– it wasn’t their problem…
The Hillcrest physical therapy department was a wonderful experience also. My therapist, Nikki was well informed in the field and had great tips. I was actually bummed that I no longer needed treatment.
I’ll definitely be choosing this office in the future…

I read the previous reviews and I complete agree with the comments about the staff in the front. The receptionist, especially, rude, unfriendly, and lazy. She has one simple job and she can’t even get it done right. First impression for this place blows. The back of the staff was very friendly and efficient.

Unorganized and staff can be hot or cold. Tried to get in early and was told we are running behind very snobbishly. Small waiting room and no room right now. There’s 4 people besides me standing as well. On plus side it has great air conditioner!

Where’s the 0 star option when you need it! AVOID THIS PLACE!
I seriously don’t even know where to start with my review but seriously how is this place still in business?! I had an appointment for 11 and get there at 10:30 thinking perfect, it’s just a health screening I’ll be done in 30 – 40 mins tops. There were about 5 other people sitting when I got there. I already had TB results from 6 months ago so I took that with me as well. When I signed in, I handed the nurse my paperwork and gave her my TB results as well. I specifically asked her if my TB results were valid for my health screening and she said yes. I thought to myself, cool, saves me time from getting a TB test and coming back to read the results.
About an hour and half went by and I saw more people come in and actually see a doctor and leave. I asked one of the nurses how long it’ll take because my appointment was at 11 and it was 12 now. The nurse said they’re busy because they had a rush of urgent care patients. Which is funny because this guy came in with a severe fever at the same time as me and asked how long he’d have to wait and the nurse told him about 2 hours. Yet all these «urgent care» people are coming in, wait for about 20 mins and leave the facility in less than half an hour? This is odd…
There was a older lady I felt completely bad for. She had to go to the bathroom and they said they couldn’t use that as her sample and she would have to try to go again for her sample and she lost it. For good reasons too. They were finally able to accommodate her after she went off on them. Mind you, once they took her inside, the two receptionists began talking bad about her and laughing. REALLY?! Talk about unprofessionalism. It was finally close to 1 and I asked when I would be seeing a doctor because I had to leave at 2 for school. There was no one left in the waiting room. I was literally the only one left from 10:30. Two people walked in for a health screening right when I asked the receptionist when I would be seen. She said I was next. I thought to myself I sure freaking hope so since I’m the only one left!
I was finally called in by a nurse and he did all his work and I asked when I would see the doctor because it was 1 pm now and I have to leave for school ASAP. He said she would be in shortly. I’m waiting in the room for the doctor and the other 2 people that just walked in were seen. REALLY?! Anyways, 25 mins go by and the doctor finally comes in and only takes 10 mins with. I waited 3 hours for a 10 minute physical. Seriously Ridiculous.
OH! And then the next day I get a phone call from Julie. I call her back twice and left a voicemail for her once and no response. I finally got an email from HR about my internship saying I need to complete a TB test. I call Healthworks to talk to the manager and of course they said the manager was not there. I complained about my experience and not once did they apologize. They said they’d transfer me to Julie. Finally talk to Julie and she has the guts to LIE to me! First she said if she personally saw my paperwork she would have told me up front that I would have to do the TB test again since it was over 90 days old. Well maybe freaking train your nurses better! Then she said that she called my house and talked to my mother about my TB test and asked when I would like to come in. I told her I would not be coming into her facility. I was taken back that Healthworks would call my house since that was not my primary number and talk to my mom about my TB test. If they did, she would have told me. I called her and asked if Julie or anyone from Healthworks called regarding my TB test or anything and she said no.
SUPER unprofessional place that LIE too! How can you trust a medical facility that will lie and not be apologetic for their multiple mistakes?!
AVOID AT ALL COSTS!

I’ve been to several US Healthworks in California and this was the most unprofessional location I have been to. My employer scheduled an appointment and I showed up 10 mins early. These appointments usually take 10 – 20 mins. But my stay at this location took over 2 hours. An hour and 50 mins of wait time, 10 mins of actual examination. I couldn’t be more dissatisfied with my experience. DO NOT GO HERE.

This place was horrid! I had to wait for over 2 hours to get very routine things (blood titers, ppd, fit test, drug test) done. I had called prior to coming they told me sure, come it shouldn’t be too long and that I don’t need an appointment. The front desk girls were rude, didn’t make eye contact and were loud when asking other people private information about why exactly they were there! The staff in the back were slightly better, but told me I would have waiting just as long had I made an appointment anyway.
FYI if you have no other option but to go here and because the front desk sure won’t tell you this — you can park for free under the building! Also, if you go early in the morning I was told maybe you won’t have to wait so long! Really, if you can avoid this place do so!

Despite all of the criticism that I’m reading about this place, it’s appears to be OK to me. The staff get you in and out quickly and they seem to be pretty friendly. If you need a work physical or anything else medical this is the place to go :).

Bad exerience here!
Made an 11AM pre-​employment medical, wasn’t seen until 12:15PM.
Don’t think they were that busy, as there were only a handful of people in the waiting room.
Why even bother to make an appointment?!