Uptown Cleaners

New front desk clerk needs to learn how to use the computer. After 3 or more months at this position it is really time to do that. There is always problem with the computer and simple payment may take up to 10 – 15 minutes. If there are two or three customers at the same time I usually give up and try later to avoid long waiting time.

I have had my clothes cleaned by Uptown for years. They do a great job every time.

I’ve been an on/​off customer for about 7 years now. I keep going back hoping that they’ve improved their processes or that I was wrong in the first place, but I always seem to reach the same conclusion… They are not worth it. Their front desk staff is usually unpleasant, unqualified if that’s your lucky day. They keep declining items for no valid reasons, something I’ve never experienced anywhere else. They prices are fair, they offer overnight service (no same day), and it’s a block away from my house… but after the last incident (something I really needed was once again declined), I will only use them as a fifth wheel.

This place has ripped 3 of my shirts and they have not called me back or reimbursed me for the damage that they caused. Don’t go to this business. You will be not be happy when they damage your clothes.

I have been using this cleaners for about two years. They have always been timely and pleasant to deal with.
The reason they are getting four and not five stars is because they marked one of my shirts with a black stain. They are currently trying to rectify the situation. If they can’t fix it and they give me credit or replace it I will update my rating to 5 stars.
No one is perfect!

Why this place has 1 – 2 stars is beyond me, I have always had SUPERIOR service and am amazed at the low prices.
We live caddy corner to the cleaners. They have great hours (7am — 7pm) and great prices! (24 hours to dry clean 3 suits, a gown, and 5 dress shirts for less than $ 50.00)
Not only are they convenient, but they are also very accommodating. Once I dropped off my dry cleaning on a Tuesday morning and was told it would be ready by Thursday at 5pm. Because we had absolutely NO clean clothes for work I asked if it was possible to pick up the clothes on Wednesday, without any hesitation the woman replied yes. Didn’t complain and didn’t charge me extra. How amazing. Now, I always ask for a 24 hour return and they never hesitate to grant my request.
The other thing I love about this place is that each ticket nicely describes what items you dropped off, down to the color and design. This is great particularly when dropping off a large amount of clothes because I have no worries about whether I am forgetting something at the cleaners.
I think the poor reviews on this place are from over a year ago, so perhaps they trained their new employees. Either way, I whole heartedly recommend this place if you live in the area.

If I could give them a zero i would. I went to them because they are one block away from my place. When I dropped everything off I was a little hesitant because of their high prices. Almost $ 3 per shirt and $ 5 per pant. The place I had been going was half that but this was more convenient so I gave them a shot. BIG mistake.
It took them 5 days to clean my shirts and pants. When I went to pick them up the girl said to me «we did not clean two pairs of your pants, they were rejected». I have never heard this before so I asked her what does this mean… to which she replies… «I DON’T KNOW.» So now I have two pants that I was planning to wear that are not clean. I told her she should take care of this and she said it was not their fault as they outsource the dry cleaning elsewhere. She was not helpful at all. I paid for my shirts only and WILL NEVER GO BACK HERE AGAIN.

It’s my fault, really. I shouldn’t have kept coming back after they did such an abysmal job on my first several visits. It’s just that I live right around the corner, so they’re incredibly convenient to get to! But never again; from now on, I’ll literally be going the extra mile to find a dry cleaner that actually does their job well.
I guess I should probably explain. You see, I recently moved into the area, and had no idea where to go for dry cleaning. When Google showed me that there was a dry cleaner just a block away from my doorstep, I was thrilled. I promptly took several suits there, and was even more pleased to see that they only charged ten dollars per (two-​piece) suit! Several days pass and I pick them up. I was a bit annoyed to see that they had pressed the jackets with the top button closed, causing the lapels to be bent into odd shapes, but I assumed it must have been a simple mistake by a newbie employee; easy enough to correct, as I have a steamer. The next day I wore the black suit that they had laundered and, while sitting at my desk, noticed that there were some stains on the pants. I wasn’t sure that they were there when I put them on, but they didn’t look fresh. «That’s weird», I thought. But I put the blame on myself, as I didn’t have enough reason to blame them.
Fast forward a few weeks and again, I took my suits there, and again picked them up several days later. Again, they had pressed the jackets with the top button closed, causing the warped lapels. In addition, I noticed that there were about a dozen little «pulls» (threads of the fabric pulled out so that they look like little loops) on the legs of my grey pants. Not just that, but I could SWEAR that there was a stain on the black pants that was there when I dropped them off.
Whatever. I had a seamstress friend fix the pulls and the pants are as good as new.
When I went there again and asked about the stains, they explained that they are an «eco-​dry cleaning» place, and their chemicals are safe and good for the environment and lovely and harmless and OH YEAH, THEY DON’T GET STAINS OUT. Or rather, they «don’t promise to get stains out», to use their words. They said that they *do* get out some stains, but they didn’t say what kinds.
I went there again last Friday, because I’m just fucking smart like that. I picked up my suits yesterday. Today I put on the black one for work, only to find the pants *covered* in little white lines up and down the legs. Oh, and the lapel thing, again.
So to recap: they can’t press a suit, they may damage your clothes, and they not only can’t get stains out but they might even add new ones! Yeah, like I said earlier: never again.
It is worth mentioning that the people working there are all smiles and very pleasant. I just really don’t give a shit about that if you’re a dry cleaner that can’t clean clothes.

should get 0 starts!
avoid, avoid, avoid!
my wife brought a jacket for dry cleaning, she picked it up and it had a lot of stains, she came back to them, they didn’t want to help her… and said she should of checked immediately, they didn’t apologize, and they claim she might wear it again and made the stain, such bad customer service!
they should get out of business and soon!
again, avoid them!

The quality of the service was horrible. The customer service following the quality problems was even worse.
They damaged three (3) shirts in less than six months time, and then refused to reimburse me for the replacement cost.
Avoid them at all cost.

I wouldn’t even give this cleaners a 1, but had to select something in order to proceed. Gave this cleaners 2 chances, both times clothes came back damaged with spots and snags. Used them for the convenience, but will NEVER return. Women beware, do not take your garments here. Highly recommend you go elsewhere for all cleaning needs. Peace!

This place is reasonably priced, around the corner from my apartment, and the staff is friendly. Just your run-​of-​the-​mill Dry Cleaners.
Nothing bad or great to say

i don’t have extensive experience with dry cleaners – but the prices seem fair, clothes are ready on time, and the process is enviro-​friendly. i don’t believe the clothes are cleaned on the premises – they own a couple of other places, so maybe they have a central cleaning facility.
i have to subtract one star because one time when i went the girl at the desk was sleeping/​passed out on the desk. the desk is hidden from view as you walk in, so i didn’t see anybody at first. when i rang the bell and called ‘hello’, no one answered. i had to walk behind the counter to peek at the desk, where i saw a pile of hair splayed out. i thought i was in the beginning of a law and order episode where someone happens upon a dead body. i had to rap my knuckles several times on the desk before she woke up. i was very relieved when she finally moved. must say she was very professional once she realized where she was.