University Readers

I would give this zero stars if possible. Their customer service is horrible and I think their business is an all around sketchy situation. I placed an order for a book and tried to cancel it with an email the same day (as the phone line was now closed). The next day, I call them bright and early hoping to cancel it before the time i ordered it (within 24 hours). Only to have them tell me that the order was processed and ready to be shipped out. When i get off work, (6 – 8 hours after I call), they tell me that they can’t track the process of my book. They don’t know if it went out in the mail yet or if when it will go out. If they told me that the book was too late to cancel since it was going to be shipped out soon, and I haven’t received an email saying that it shipped, then WHY was i not able to cancel it?
This company is seriously a rip-​off. They thrive on making money off of lying to college students. I would never buy a book from them again. Perhaps, I’ll even ask my bank to dispute this with them since I was obviously not told the truth about my order. Never buy from this company. Biggest disappointment.

Lack integrity and honesty.
Ordered online after 6pm and emailed my cancellation at 8am the next morning and was told they had shipped already and can’t cancel and my order. Really? Ordered after you closed and emailed before you opened in the same time zone and you shipped already? Dishonest business practice.
They purposely have nothing on their site regarding cancellation or refund. Contacted my credit card to refuse payment right away. People, most of your credit cards will do a charge back when you encounter something like this. No need to be at the mercy of ruthless merchants like this. Just initiate the charge back online with you credit card company.
A few days later they emailed to say my order was being shipped. I am sending the books back. Obvious takes advantage of students by having no return policy on site and having unreasonable business practice. We need to petition our schools to find a better company to do business with. Will take to my fellow students and circulate a petition for the change. Will tweet and have friends blog about this too.
Updated 11÷4÷15 in response to vendor comment
I appreciate your reply. I understand that you ship right away but I was told my order was SHIPPED within hours of being place. I receives shipment tracking days later for this order. I think a bit of honesty and forthright is a good practice in business. Especially with buyers having a voice now with the internet. I was not able to find cancellation/​refund policy during repeated searches on the site. If it was available maybe make it more visible would help.

This company is very unprofessional in how they do business. It’s as if they have some stigma against students… that we’re so dependant on them and since the professors only give us this single option, that they don’t have to provide decent customer service. It’s extrmely upsetting when you purchanse both the physical copy and the ebook bundle, and the physical copy never ships, and the ebook will not download. I’ve tried 3 different browsers and neither will download the app. And from what i’m hearing from other users, they are not always the most helpful in addressing your problems. It’s extremely aggravating that such a company exists for students who are already paying quite an expense to attend school, purchase books, and get their education.

I’d give Cognella 0 stars if I could. Your book will not be shipped «2 day priority». You will order it a week in advanced. It will say it arrived, you will spend hours calling post offices trying to find it. Then, you will give up and buy the ebook so you can study for your exam the next day. You will call them, and they will give you an RMA number to return the late book. So you bring it to the post office, they return it to the sender since it was never opened. You’ll never get a refund, so you call. Then? They will tell you they can’t refund you because they don’t have confirmation that it was sent back, because they never GAVE YOU ANY RETURN ADDRESS OTHER THAN WHERE IT WAS SHIPPED FROM. And that, is how Cognella will rob you of infuriating hours of your life and $ 130.

After going through the Better Business Bureau due to the experience I had with this company, I was finally able to have some resolution, thanks a very nice man who actually heard me out.
I would still be cautious about purchasing eReaders from this company, but if you do decide to, make sure you are aware of the return policy (no returns under any circumstances). Also, don’t count on customer service to be of much help, if you have a problem make sure to ask for a manager or director to speak to directly.
The nice man who helped me (I am not exactly sure what his job title is, other than some type of director) listened to my situation and tried his best to help me fix the problem, not just for me but also for all the other students in my class that purchased an eReader. He let me know issues such as the one I had are rare and not typical of their company. I’d like to believe this is true.

The staff here were really nice. Great service!
The place was hard to find, but located next to the Post Office tho.
I had a reader from a previous qtr from the same course, they allowed me to check to see if it was still the same or not before I purchased it. They also have a good return policy, 2 weeks and no restocking fees.

Worst company. I wouldn’t hate them so much if they didn’t claim to have reasonable prices all over their website.
They are just as greedy and terrible as all of the other publishers. I emailed them when my teacher assigned an $ 80.00 reader (by the way, the stupid thing is only 100 pages) and asked for just an electronic version as my back is broken and I need to not only have a light backpack but I was hoping to save a little bit of cash. I got an angry response about not asking for special favors because its not fair to other students. Fine, I’ll waste $ 80.00 that I really can’t afford. They’re kind enough (yea, right) to give you the first part on your computer, but you can’t save it so you constantly have to be connected to the internet! Wait a minute, didn’t I just PAY for this? And I can’t even have it in the form that suits me?
I will NEVER take a class with a teacher that assigns something from this company.

Great service for readers. I love having readers in the first place, it saves me from killing off ink cartridges since I insist on printing and highlighting my readings. Having readers just makes doing HW so much more convenient.
These guys in particular are great because they ship the readers. Laziness for the win! I love that they are so close too so I get my reader within like a day of placing the order. They tend to do more of a spiral binding on the readers, which I could live without. It makes them easier to manipulate, highlight the back sides of pages etc, but the binding always gets thrashed around me, and starts tearing up the inner lining of my bookbag. Meh, I will live.
Overall? Useful and cool.