Union Bank of California

The actual branch is fine. The mobile banking app is so bad that it’s a joke. More than half the time, when I try to deposit a check, I experience a failure and get a message that says the check may have already been deposited. NOT. When the app is (sort of) working, I have to take the photos of the front and back numerous times before they are acceptable — often as many as 6 or 7 times. This mobile banking app is almost worthless. Why have it at all if you can’t make it work properly for your customers?

I love the bank compared to bank of america. Over the holidays bank of america put a hold on 2 checks that i deposit every month each being around 15k for my business account. Randomly before Christmas they put a 2 week hold on both checks for absolutely no reason. every person I talked to said it’s for security reasons. But the thing is the checks were deposited ever month at the same time for the same amount. Feed up after it cost me 5k in overdraft fees. I closed my account and went to union bank. Opened up an account there and the person opening the account said when I gave her the check and her my story said that an account like mine should never have this happen to them. Loved them since. The one thing I don’t like is at the door there is a security guard and metal detector. Since I am carrying large amounts in cash when make my pick ups and then finally my deposit there He recommended me to leave my CC in the car. But at least they have their own parking lot so it’s safer. Great bank

I have been with Union Bank for years and I really like them. I trust them because during the recession, Union Bank never participated in that whole predatory lending fiasco that messed up the real estate market. They’re conservative in their lending and I like that.

Part of this review is directed at Union Bank in general as a company (on-​line, etc.), but part is directed at this branch.
Lunchtime the other day, 8 – 10 of us in line, 2 teller windows open, many of us in line on our lunch break or had other time-​pressing issues. Another lady behind the glass (branch manager?) was making photocopies. Had a clear view of the customers in line, kept making copies. Worst of all, a customer who was dealing with one of the two tellers working announced she needed to get into her safe deposit box. The teller called over to the lady making copies and asked if she could help with the safe deposit box issue. I didn’t hear the reply, but the net result was the lady kept making her copies, the teller left her station to go play safe deposit box attendant (oh joy, now we’re down to ONE teller), Line grew to over 12 customers, many (like me) tapping their foot quite a bit and pretty frustrated at the situation. Not sure if there were other tellers who were out to lunch (dumb to let them take lunch when all the customers were on their lunch break as well and wanted to do bank business). Anyway, thanks to the lady who insisted on making her copies and to hell with the bank customers, this review is less than stellar for this branch.
Now UBOC as a whole. I set up an on-​line transfer of funds on the computer. No problem, it’s scheduled for tomorrow and have a nice day. Got an email confirmation of the transfer being set up, great. Next day, I get another email saying the transfer had been canceled (with no other explanation, my immediate thought was someone had hacked into my account and canceled the transfer). Turns out UBOC canceled it because of some limit issue — but WHY wasn’t this addressed when I first set up the transfer??? Easily could have blocked me with an error message when I hit «transfer» that I couldn’t do this or that. The help people on the phone were great about telling me how sorry they were, but oh by the way, I can’t do jack for you. I did get one option, go down to the branch and get the transfer wired — it will only cost you $ 35 in fees to do that.
But…they were sorry as hell for my inconvenience, even though the problem seems to be issues with their website and employees who care more about making copies than helping customers… I guess they need the $ 35 fee to help pay that lady’s salary?

Karen, the branch manager at this location is fabulous! She went above and beyond in helping me to close a joint account. As the previous review said, there is rarely a line here and the employees are friendly.

This is my bank. My bank is important to me because I’m a small business man. I need a teller that can deposit checks in excess of $ 5000. Seriously– most tellers need to get a managers signature to do something like that!
This Union Bank is actually in the Union bank hq downtown so it’s a nice space– very «banky». They have two atms outside– one is a «cash dispenser» and the other is full service.
Not really anyplace to park per se– I suppose you could– but I would never try. Much. much better then the Union Banks on Laurel and the one in the East Village (the worst!). comparable in service to the hillcrest branch– which is another good union bank.