UC San Diego Health System Scripps Ranch Medical Office

I love Dr. Gin! She is always thorough and listens to my concerns. She has been my primary care physician for 6 years now. I moved to Chula Vista and take the drive up to Mira Mesa for my office visits. I may be moving further away soon, but if I were close, I would still see her.

I made an appt. They got me in immediately, no wait. Physical was fast and pain free. Nurse and doctors were nice. Got my prescription sent to CVS almost immediately and filled with no problems. All in all a hassle free visit. The only negative was the exam room had missing pieces of blind and I had to get naked and wear a paper gown. I could see people clearly walking in the parking lot so if they looked up they might have been able to see me which made me uncomfortable. Please fix your blinds.

I’m usually seen at the LA Jolla location but I came here for a lab draw because it’s more convenient. Hands down, worst experience with a lab draw EVER. I’m a nurse also, so I get that when you’ve already stuck someone, you want to try to stay in and find the vein. Been there. But when your patient is literally kicking and Unilocaling, trying to hold back screams, then STOP. I was ready to kick to woman and do it myself. I’m 28 years old, healthy and hydrated so it’s not like my veins were hard to find also. Horrible, just horrible. My experience so far with UCSD has been subpar at this location and the LA Jolla. I switched over from Sharp since I’ve been recently married and I’m thinking of switching back once I get enrolled onto my new job’s insurance. Wait time and staff were no problem otherwise, though there’s not much on the friendliness factor. Doctors are ok, except for the fact that they assume you’re «young and healthy» without confirming it with blood work. If I wasn’t a nurse, and didn’t know what to ask for, I wouldn’t have had an lab work done besides a Vitamin D level. Assuming someone is young and healthy is judging a book by its cover.

I have been going to UCSD medical in Scripps Ranch for a few years now. The administrative staff have all been extremely friendly and caring especially Denise. Calling to make an appointment has been so convenient. The staff always try and accommodate you even if it’s closer to closing hours. Dr Corey Wilson and Dr Cassandra Morn are awesome.

Computers and phones being down all day result in nightmareish customer service (worse than usual). I can’t believe that an organization this big wouldn’t have a way around something like that.
Also, I’d been seeing one doctor for some phys therapy consistently. Despite this Dr not being my PCP, they were the one I spent the most time discussing my back issues with and who’s been on my case since I moved and became a patient with this office. Today I found out that this person has now graduated and left. I had no prior notice, and had been anticipating a future visit with this physician. It just seems incredibly unprofessional both from the doctor and from the office to not warn me that my regular doctor would be gone from the office, especially since they clearly knew he was scheduled to depart.
Anyway, I have finally switched doctors’ offices. The nurses here are very kind and attentive and I can’t complain about them; but the long wait times, unprofessionalism of other staff and inefficiency of administration has just been too much to take.

I was an undergrad at UCSD — which is not at all why I chose this office. In point of fact, as an undergrad, I contracted viral encephalitis, and was told by physicians at the hospital nearest my campus apartment that they did not accept my insurance, so I should «take two aspirin,» and go home. In the morning, I was in a coma, and had to be driven to a hospital much further away in distance.
Now, after more than 20 years away from California — and after earning several degrees from reputable universities, such as Stanford — I’ve returned to the San Diego area, on permanent disability, and with a new 6-​year chronic illness. My insurance permits me to select which system I will trust. I’ve chosen UCSD.
Here, I have an integrated healthcare system, allowing me to email my physicians, nurses, and other healthcare providers. I can view and download all my test results, via email.
Yes, there are often wait times, to see a physician. I live nearly two hours from the clinic, so I simply call ahead, to ascertain how long the wait time will be. I understand I’m expected to check in at my scheduled appointment hour. After that, I’m free to go for a walk, or to just listen to music in my car: the nurse will phone me, when it’s my time to be seen.
There’s never any struggle over the triage portion of the appointment. All patients have the right to refuse weight, blood pressure, and anything else not desired. We just need to learn to exercise patient rights. It’s not that difficult.
As for waiting in the exam room, one can simply state a level of discomfort, or a need to hurry, and the physician will appear quickly. I tend to bring a book, and just relax. It’s no big deal. Often, I’m asked whether medical students may come speak with me. I say «yes,» and that helps pass the time.
No one at reception has ever been rude, abrupt, or unkind to me. They’re working women, and I respect their time. They, therefore, respect mine. It’s just not that difficult.
I am, in fact, what could be considered a «high-​maintenance» patient: I have several chronic illnesses; I’m often hospitalized; referrals to specialists are common; one or more of my four children often accompany me to appointments. Nothing is ever easy, with me.
The staff and physicians at this clinic never make me feel worse, for being a «burden.» In fact, everyone has gone out of their ways, to ensure my visits there are both comfortable and comforting.

Came in today as a new patience. My appointment was set 1:40. I got there on time and got greeted pleasantly by the receptionist. She gave me all the paper work I needed to fill out. She was very nice and professional. By 2:00 I was already in my room with a medical assistant that went over with me on some questions. By 2:10 Dr. Sweet was already in the room. The whole experience and the time I spend there was great. I felt welcome, was treated kindly and respectfully most all professionally. I hope to make this my general clinic.
Will be reviewing for my follow up appointments and hoping to feel as I did today.

This is the closest doctor to my Mira Mesa home so I’m happy to do my annual checkups and shots here. Make sure to setup an appointment beforehand.
Most doctors make you wait at least 15 minutes before getting called in, but this place is different. On my very first visit here, I saw the nurse/​doctor in 5 minutes. And on my second visit for lab shots, I was in and out in about 5 minutes!
All receptionists, nurses, and doctors (especially Dr Cecilia Gutierrez) were all friendly and professional.
Anthem Blue Cross insurance accepts this clinic and I highly recommend giving them a try if you live nearby.
There’s plenty of free parking available, and just steps from the front door.

I have been coming to this clinic for six years and have not had any issues with anyone I have come into contact with. I enjoy the service here so much, I talked my husband into switching from another clinic to this one about three years ago.

An absolute nightmare! In my opinion, the doctors are great! However, the administrative staff here, particularly their referral office, is awful.
For months, they continually messed up my son’s referral for occupational therapy and speech therapy. Initially when I followed up, they said the referral was submitted. But when I hadn’t received authorization codes from the insurance company, I followed up again with their office and they blamed it on the «installation» of their new «referral program» but still assured me that it was taken care of. Only to find out 2 months later when I called again that they, in fact, never sent in for the authorization to the insurance company b/​c they had missing information. I finally had enough and switched my son’s doctor, and already it is an extremely positive world of a difference! I wish we had done it sooner.
Poor communication and poor job performance for their referral dept here. It is an absolute nightmare to get reliable information from a reliable employee! Save yourself the stress, time and energy, and go somewhere else if you need anything beyond wellness check ups.

HIGHLY SUGGEST! Dr. Salzman was my doctor from preteen til I turned 26 and lost that awesome medical. I will return to her one day. Dr. Salzman really and truly cares about her patients and it makes a huge difference. She’s also a positive person, which is something I would like to require in a doctor. She gave me hope and supportive strength as her patient. Nurse Suzanna ROCKS too! The entire office and staff is really amazing.
Only drawback, sometimes you wait a little bit. Be patient, you’re under great care!

This review depicts my personal experience with the clinic «UC San Diego Health System» at 9333 Genesee Ave., Suite 200, San Diego, CA 92 121 and doctor «Patricia Brady, MD».
Please stay away from this clinic as much as you can. I’ve never experience worse treatment anywhere else in the world. They have a complete disregard for their customers, a lack of respect with human beings in general and a heavy dose of lack of organization and overall clumsiness.
In late August/​2013 I scheduled an appointment with Patricia Brady, MD. The scheduling process was a mess, which should have served as an alert, but sadly I ignored it.
I got to the clinic over 30min ahead of my scheduled time, looking at the date/​time on my parking ticket. When I got in I was asked for my information and then I was completely forgotten in the waiting room.
After around 1h after the scheduled time I went checking what was wrong and finally a nurse came in, called my name and guided me to another room, where she told me to get undressed as the doctor would be with me shortly.
I found it weird that I was not even given a proper «paper gown» or something similar, but I was hanging in there, naked, waiting. After over another hour waiting in the cold room, I finally got absolutely pissed off. To my surprise, when I stepped out of the room, the nurse and the receptionist were both gone.
I finally found the doctor, who also couldn’t care less about what happened to me. She simply told me I was listed as a «no-​show» on her system and she couldn’t see me that day either. I’d have to call on the next day and re-​schedule with the receptionist.
I’m certainly writing to Aetna describing this treatment and requesting they banish this doctor and clinic from their network, and I’m also considering taking proper legal actions against them, but my main purpose with this review is alerting anyone else who’s considering such doctor and clinic.
Do yourself a favor and chose another doctor and another clinic. You’ll be saved from a great deal of inconvenience, disrespect and simply avoid dealing with some pretty messed up people in general. Run!

This place is ridiculous! My one year old daughter got a flu shot a month a go and was supposed to get her boater today at one, I work a 2am to 10 am shift so after work I picked up my daughter and went to her appointment we arrived at 12:15 and was told I wouldn’t be seen until my appointment at one. I was okay with that since I was 45minutes early and no other patients were in the office. Everyone else that walked in after me got seen right away but my daughter and I were still waiting at 1:30 my daughter who was becoming cranky cause nap time was approaching was getting fussy. At 1:45 I decided to leave. No one told me my dr. Was running late she was just there for a booster shot! I am so upset that I am switching my primary care doctor to somewhere else. Every time I go to this office my dr. Is over 45 minutes behind. There is a sign in the office that says, «we have the wow factor» yeah wow you customer service is a joke. What a waste of my time and money don’t bother with this place it’s not worth it and the service is horrible. I am so angry.

Tucked behind the store fronts on Mira Mesa Blvd. If you miss the turn off at the sign, there is another entrance at the next turnoff in the back of the stripmall parking lot.

The administrative staff, nurses & doctors are amazing. I’ve had regular check ups, maternity check ups & well baby check ups (for my daughter) and we always leave feeling better than when we arrived.
Best doctors: Dr. Martin Kabongo & Dr. Paul Brydon
Go to this clinic — they’ll take great care of you!

I have mixed feelings about this place. Most of the female doctors here act like they could care less about you when they see you. I’ve seen a few different ones. You can tell they don’t like their jobs all that much. It’s always been a pain to get a prescription filled by the people here. But then again I heard that is a common problem at many doctor’s offices.
The male doctor I had here a few times was probably the most empathetic one I’ve had. The nurses however are pleasant enough. There is a reason I hate seeing doctors and it’s mainly because when you go there with a problem they look at you like you’re wasting their time. This location is no exception to that stereotype.

This is a review based on my experience today (I’m quite angry and embarrassed) — I’ve been to this facility for my annual check up for the past 3 years, so i’m fairly familiar with the routine here. I usually check in at the front, and pay my deductible/​or co pay for the visit. I wait for about 10 mins, and the nurse calls me in. The nurse then weighs me, takes my blood pressure and walks me to a room in the back and informs me that the doctor will be with me in a few minutes. So, this is very typical– standard! Then without notice, someone knocks and I say «someone is in here, give me a few mins» — To my surprise, this person opens the door and peeps «his» head in, and i’m already naked! (I was instructed by the nurse to take my clothes off and put on the disposable gown, so I can get my annual physical/​check up) — What the h* is this guy doing??? opening the door and peeping in?! I said I was still trying to get ready! So, I say nicely, «Umm. I’m naked and trying to put this gown on”— Mind you, I had to take my shirt and cover up since he decided to peep his head in without warning, or perhaps he heard me and just wanted to walk in anyways because he’s a PERVERT! After he sees that i’m trying to cover myself up with my t shirt, he’s still looking! He then slowly closes the door and his eyes are still on me! WHAT THE HECK!!! He couldn’t turn around and apologize or say excuse me??? Obviously not! He then walks in 5 mins later, with no shame! Didn’t apologize until I said: I’m here to see a female physician, not male. He says «oh, im the pharmacist on duty, and i’m here to go over your meds.» —- Seriously, why is the pharmacist walking into rooms where patients are getting ready to get examined by the doctor? — this means, the patient could be naked! The pharmacist has no business being in that room. I’ve been in doctor’s offices many times, and not once have I ever had a pharmacist be present while i’m waiting to see my doctor! What the h****!!! Am I missing something here?
I was annoyed, upset, angry and quite embarrassed. As I was walking out, he was making his rounds– going into rooms, where I don’t think he needs to be. If I feel uncomfortable about this, I know I won’t be the only one. This pharmacist could be in a lot of trouble.
They need to stop the pharmacist from going into a patient’s room or give warning ahead of time. (the warning should have been given during the check in or via the nurse as she walks the patient to the back room) When a male physician walks in on a female patient and the female patient is not expecting a male– It could be really uncomfortable for the patient especially if she’s naked! From my understanding, a phramacist doesn’t see patients! Why is he walking in on patients??? This can be seen as sexual harassment. Otherwise, I don’t want a male in the room with me unless he’s my doctor, and if he’s a male doctor, there’s a female nurse at his side! I don’t need a male pharmacist walking in on me and not apologizing or turning away when he realized that he saw me naked. That pharmacist is a pervert who has no business being there when my medication could easily be discussed with my direct physician.

I rated two stars because one doctor was very nice to me. Just one.
I’m still pretty sure the PCP that was assigned to me doesn’t exist. But I would NEVER recommend any UCSD office to anyone, not even someone I hated. Worst care EVAR!

Dr salzman is one of the most iconsiderate doctors i have ever had! at first she was nice and helpful but when i scheduled my annual womens exam last april, she has bumped me 5 times. her staff calls, leaves a message, and then re-​schedules me with some other doctor. Its usually a male which i have told them time and time again i am not comfortable with. Then i call at the staff takes the brunt of my frustartion. It makes me feel like she could care less about me as a patient. I will never be back to her and will remove her as my primary care physician ASAP! F-​u dr salzman