U-Haul

Never use Uhaul! I was called less than a hour before I was set to pick up the truck I rented and told my truck had broken down. I was then informed that I’d need to drive across town to get a replacement truck. While I was on the phone being told this I happened to be driving by the place I was supposed to pick up the truck. There were about 10 trucks sitting in there lot. I’m assuming all of them were not broken down.
I then asked if they could bring a replacement truck to the location I had set to pick up the truck at. I had picked that location specifically so I could walk 2 blocks and pick it up. This saved me needing a ride to a uhaul location to pick up a truck. I was told I would need to pick up my truck at the location across town.
I travel across the country often for work. With that I’ve rented hundreds of cars over that time. I have never been told I would need to go somewhere else to pick up a vehicle because my reserved vehicle broke down.
I was offered $ 50 off the cost. I appreciate that, but the issue is not financial. I had everything planned out for the move to the minute. If uhaul had called me the day prior then this wouldn’t have been a big issue. It’s the fact that I was told less than a hour before I was set to pick up the truck that was the major issue. I was completely shocked that not only I was told that I had to goto another location to pick up the truck (someone couldn’t have driven it to the location I booked), but I would then need to return the truck to the same location across town. I wasn’t even allowed to return it to the initial location I booked.
It seems as if uhaul does not care about their customers. Everything I was told by your customer service rep seemed like standard practice. This must happen often.
To add insult to injury I was told the Area Manager would reach out to me about this issue. Nick Goss reached out several days later. I sent him a detailed email regarding what happened. It’s been over a week and he still has not responded. Uhaul has been given every chance to make this right, but has chosen not to.

Misleading advertising. They tell you on their website:
«A complete line of moving supplies for the do-​it-​yourself mover in San Diego, CA. U-​Haul moving boxes are specifically designed to make packing and loading easier. We have products to meet all of your moving needs. Whether its boxes, packing tape, bubble wrap or any other type of packing supplies, U-​Haul wants to make moving that much easier for you.»
But you find out this is not true. They don’t carry any of this stuff.
Thanks for wasting my time.

Just had the best and easiest u haul renting experience this morning with Gino at this location. Booked a 14 ft u haul yesterday for 9:00 am and when I got there this morning Gino was expecting me and greeted me by name with everything already ready to go. His price was the cheapest I could find and he even threw in a free dolly. I was in and out in less than 10 minutes. Overall I’m very satisfied with the friendly staff and exceptional service. Definitely recommend this place if you ever need anything– gas, u haul, or service.

My parents hired twice recently vans in this location and got the best service ever. Friendly, considerate, equipment for free and in the end reduction in the price and flexibility on the time of the return.

I’ve been to a few U-​Haul places around SD to rent trucks or trailers and this one is hands down the best place to go. The facility is clean and very efficient at getting me on my way quickly.

So rude! Called ahead of time to drop off my tow dolly and was told I could come to drop off and when I got there this guy immediately told me to leave they weren’t accepting any equipment. Horrible customer service!

Daniel at Pacific Beach Mission Bay Drive U– Haul WAS AMAZING in helping us out getting a u haul!!! Moving is always stressful and thanks to Daniel he minimized the stress!!! Great place to rent a U-​haul!!! Highly recommend! Thanks Daniel! Jen and Ryan

I reserved the truck over the phone, called & pushed the time from 11:30 to 1:30 two days before the pick up date (which they said was not a problem) apparently was, we were charged extra For the time. I would not recommend.

My boyfriend and I are making the move from San Diego to San Francisco — which requires countless hours of packing, organizing, and freaking out over the course of this next week. We went to U-​Haul on Ingraham and my boyfriend prefaced before we walked in that dealing with these guys is usually pretty trying HOWEVER I could not have had a better experience here!
Gino is the owner and he made the entire process swift and painless. Not to mention he gave us free boxes and tape and even told me to grab two waters for the two of us (while he carried 10 boxes to my car). All because we booked a u-​haul in advance. Gino is incredibly helpful and friendly. That is what the U-​haul experience should be every time. He definitely sets the standard :)

If you need a trailer then U-​haul is the place to go. They are good for trucks to. But Enterprise has them beat by far for comercial rentals all around. U-​haul has lots of locations and a huge fleet. So it is easy to get the truck you need if you are willing to xdrive to where it is to get it.

The owner, Gino, is a real gem. note the sarcasm.
My boyfriend and I rented a trailer from this location for a really great trip to Lake Havasu. Everything seemed to be going great until our trip home.
The last few hours of our trip home were in the dark, we soon noticed that the running lights on the trailer did not work. The blinkers, brake lights and hazards did work. When we were not using any of these things, you could not see the trailer.
We spent the last few hours crawling home in the slow lane with the hazards on hoping to avoid a ticket, or worse, a car accident. I was very concerned as we had our two dogs in the truck with us.
Upon returning, I called in and filled them in on the situation and requested that they give me a refund. I was then told to call Uhaul customer service because they needed to rectify the situation. When I did, I was told that I needed to resolve the issue with Pacific Beach gas instead.
I called back in and they told me that I needed to speak with the area representative and that they would leave a message and I would receive a call back. I did not. I called back in and spoke to Gino who told me that he would get a hold of the rep and either he would call me back personally or I would hear from the rep. This did not happen.
I called back in and expressed my frustration with the «run around» I had been receiving, at this point I had been trying to resolve this issue for about three weeks. Gino was very rude throughout this process, when I let him know that I would be Unilocaling about my experience on this issue if he continued to run me around, he hung up on me.
if you plan on renting a Uhaul, DO NOT DO IT HERE, go to a REAL Uhaul location. If there does happen to be any problems with your rental, you will at least have a chance at getting help in resolving the issue…
It was a trifling amount of money but it is the principle of the matter… When I spend money, I expect a good product to be delivered, not one that will risk the safety of my family.

I recently rented a 20 foot U-​haul from this location and had a great experience. The owner was incredibly helpful and nice. He had driven out to El Cajon the night before to pick up the vehicle for me and it was practically new. Then he marked down the rental and mileage cost for me and even threw in free furniture blankets. This was my first time ever renting a U-​haul. Hopefully I will not be moving anytime soon but when I do, I’d definitely go back to this place!

What I expected. Although they advertise $ 19.95, after fees, gas, and other misc. charges expect to pay $ 50 so group your moving in one trip. Be careful to follow their rules or you could end paying a lot more.

We recently moved – peace out, heart of Pacific Beach! – and rented a 14′ U-​Haul truck from this location, Pacific Beach Gas, to help us through the process.
I’ll start off by saying that the U-​Haul website sucks, and the Pacific Beach Gas employee who assisted us with our rental contract agreed. Initially the website appears totally user-​friendly, but turns out it contains loads of inaccurate and incomplete information. Website details such as truck sizes available, truck return times, and add-​on item pricing for the different U-​Haul rental locations are so inaccurate that they’re pretty much moot. In the days leading up to our move my boyfriend and I stressed over which Pacific Beach U-​Haul rental location to use based on details from the website only to later discover that our painstaking research was irrelevant.
Thank goodness, things worked out really well! Everything seemed to go in our favor, and the total rental bill (about $ 50) was even cheaper than the website estimate.
A particularly nice surprise was that this U-​Haul rental location allows around-​the-​clock returns, though you wouldn’t know that from the U-​Haul website. We rented the 14′ truck for 24 hours beginning on a Friday morning. We were finished with the truck Friday evening but didn’t have to wait until Saturday morning to return the vehicle. Rather, we were able to park the truck in the lot adjacent to the gas station and return the keys to the drop box early at our convenience.
Service here was awesome. I didn’t get her name, but the employee who assisted us was super-​friendly and had quick clear answers to our many questions.
You may or may not know that renting a U-​Haul is inexpensive. The daily rate for most trucks is just $ 20 or $ 30, but how U-​Haul makes money is by charging the typical fee of $ 1/​mile. That being said, I certainly recommend renting from U-​Haul – and especially from this particular U-​Haul rental location – if you’re looking to drive/​move a relatively short distance and don’t mind the physical labor associated with loading and unloading.

Absolutely awesome people. They were very helpful… they even let me pick up the truck early and still keep my original drop off time. Check in/​out took less than 20 minutes. If you forget to gas it they’re in a gas station (little pricey but I think the family owns that too which made me happy to pay the extra .15/​gallon).
Word to the wise… reserve in the middle of the month… I decided to move myself at the last minute aka 3 days before month end) and I had to staulk them because their phone was always busy… given that PB is a renters haven I was lucky enough to even GET a truck!