TruGreen

The only reason I picked one star is because there was no option for zero stars. We signed up in June for a discounted first month of $ 29.95. They made all kinds of promises about getting rid of certain weeds, etc. They came in July and sprayed something for $ 58.95. We were cool with that, as we figured it was part of the process. Then, nothing… until I called them in late October and told them we had not had any service in three months. They came out the next day and sprayed again for $ 58.95 (clover still growing strong!). They came again on November 19^th a and aerated and over-​seeded. I thought it was an odd time to over-​seed, but what do I know. We made the mistake of mentioning that none of the other treatments had done anything to kill the weeds/​clover. The technician who did the aeration actually admitted that they don’t use the right kind of stuff to kill broadleaf weeds (clover). Nine days later, we found a notice on our door that they had come back out and sprayed again (without asking or getting authorization to ding the cc again). This company is a joke with the worst customer service. If you call them, you will reach someone in Washington who will act all annoyed and then ask if you would like to talk to someone in San Diego… well no S#@*!! If you like getting ripped-​off, sign up and give them your cc. BTW, this is the first Unilocal review I have ever written… wished I had checked here first!

A True nightmare! Unorganized, unprofessional, armatures! Run, do not let them on your property, or give them a credit card number. They come whenever they feel like it different days, different times, they never respond to you for any questions, they charge your card without asking, and charge different amounts. Run!!!

Very cheap for what they do, they will come back and respray for weeds at no charge after a few weeks if there’s no improvement. They have managed to keep my lawn green dispute watering only once or twice a week for the past year.

I wish we’d thought to check the Unilocal reviews of this outfit before hiring them. The other reviewers of TruGreen are correct – This company is a rip-​off.
We hired TruGreen about five months ago. Their salesman told is we have five different kinds of grass in our lawns. He promised to even everything out — leaving us with lush green lawns.
Here we are, five months later and our lawns are riddled with multiple dead spots. We never know when the service tech from TruGreen has plans to appear in our yards, they show up sporadically, not on any discernible treatment schedule.
I winced when the technician hoisted out a cheap bag of Ammonium Sulfate and explained to me that this was his fertilizer for our lawns. Ammonium Sulfate gives a quick boost of green but no long term nutrition for a lawn.

Have had Trugreen for years. Just cancelled my service. They service a home I own, but no longer live in. Went to check yesterday, lawn looks absolutely horrible. Huge, completely bare areas caused by sod worms and all service guy ever does is spray for weeds. He actually has twice sprayed areas where my tenant had reseeded and killed all the new grass! Tried to call to complain at 3:15pm and they are closed for the day… also they, for some reason started sending billing to service address not my address, so I did not get a bill or notice that service was completed for 3 months in a row. Then I got phone calls in the evening stating that I was past due and they wanted a credit card, over the phone. I’m done!

I’m not very happy with TruGreen so far, because they set an appointment without speaking to me. I just happened to call to ask for an appointment the day before and was told that the appointment was set for the next day. They then stated that they had no planned time to get to my yard and wouldn’t know until the morning of the appointment. I then requested to cancel the service because of their operating practices. I was then dispatched to a scheduling coordinator who was surprised that I wasn’t contacted for the appointment. This made me feel a little better but I told him that I would cancel all requested services if I could not have a specific time frame for the appointment and that I needed to be present to observe them during the appointment.
The scheduler called back shortly after speaking with the scheduling manager and promised an 8-​Noon time frame which is what I requested. I then asked to confirm all services to be performed and he said that only the lawn service would be performed tomorrow and the tree/​shrubs service, which I also purchased, could not be performed by the same tech due to the tech’s specific certifications and areas of knowledge. Fair enough, however I was then informed that the tree/​shrubs service would have to be scheduled during another callback. After an hour I’m still waiting on that callback.
I’ll update my review once the first service is performed and all services have been scheduled and completed. As of now, I’m still on the verge of canceling and I can not recommend that anyone sign up with them.