TLC Medical Transport

I was in need of transportation for a family member on very short notice. The young lady on the phone was compassionate and scheduled my appointment quickly. .
A gentleman named Larry arrived at our pickup location ahead of time, introduced himself and quickly loaded the passenger. As he secured her wheelchair in place, he asked about the vehicle cabin temperature as he wanted her to be comfortable. He put the radio on calm relaxing music. He promptly arrived at our destination, unloaded the passenger and escorted her to the. medical office. Once there he gave me a card to call when we were ready for the return trip.
Amazingly he arrived within 10 min of my call… There he was at curbside smiling and welcoming us back into the vehicle. Again he secured the passenger along with the wheelchair in his vehicle and asked about the cabin temperature, put on the rekaxing music and drove her back to her nursing facility.
He carefully unloaded the passenger and took her back into the facilty. His customer sevuce and communication skills were outstanding.
I will be using this transportation service for future appointments and highly recommend them!

Just used this service to transport my 95 year old father to a doctors appointment. The driver arrived on time, he was very personable and treated my father well. I opted to have the driver wait for us. The bill was not inexpensive but for us it was a good value. I would use them again.

We were quoted $ 65 for a ride so I canceled the private wheelchair taxi I had reserved (would’ve been $ 100). Now I am shocked to see a bill for $ 225. Good grief, they’re ripping of disabled seniors. So sad.

My Dad needed a ride to the doctors and being in a wheel chair was always difficult. Thanks to TLC they picked up my Dad from home and took him to grossmont hospital, My mom was able to ride with him too. The driver was very kind, patient and on time! My parents were really pleased with how clean the Van was, the service was excelent and the rates are afordable. I will use TLC again!

Father was late for his wife’s funeral.
Sounds unreal but it did happen. I had arranged to have my Dad picked up from his nursing home in the Banker’s Hill area and transported to Ft. Rosecrans. I specifically set the pick up time for 10:00 a.m., funeral services were at 11:00 a.m., about a 15 minute drive. And I specifically ordered the wheelchair van and that the driver was to remain for the service.
Well they showed up with a gurney van and had to go back to Mission Valley to switch vans for a wheelchair van. The van finally arrived about 15 minutes into the service. At Ft. Rosecrans people are given a 30 minute block of time and they start promptly. So my Dad, who was married to my Mom for 62 years missed a good portion of the service.
To add to TLC’s incompetence my cousin had to stop the driver from taking off. The driver thought she could leave.
Did I lodge a compliant, yes I did. Have I heard back from a manager? No I have not. Guess this company really doesn’t care about their customers and I will never forget or forgive them for screwing up.
Please do not use TLC Medical Transport.

Absolutely shocking. My poor husband was scheduled for surgery early in the morning and I had arranged for TLC to come pick him up since he can’t fit in the car with his injury. The driver called 15 minutes before he was supposed to be here, lost. He was about 25 minutes away from where we are, and completely lost. I tried to give him directions, but he was unresponsive. He refused to put in the cross streets that I gave him and insisted that his GPS was telling him the right way to go. Not so much.
Later that day, we were still desperate for transport to get him home from his surgery. So we went ahead and had them come get him from the hospital. The guy showed up about 15 minutes late and he was kind of a douche, for lack of better words. Seriously, I asked everyone who encountered this guy what a good word to describe him would be, and everyone said that he was a douche. So whatever. But he got hubby home safe. But only because hubby made him follow me home. Ugh.