The Landing Apartments

Current resident. Property manager is EXTREMELY rude. Whenever you have any questions about anything, she catches an attitude and is not willing to help at all. All of the other people working in the office are very helpful. Whenever you need anything they are willing to help as long as she is not in the office. When she is in she completely keeps them from helping the residents. She has HORRIBLE customer service. I’ve made maintenance requests and she’s said she will let them know and they would be by in the next few days. A week would pass and nothing. Went back to the office and asked about it and the other lady said they didn’t even know about it. Happened 3 times. Cannot wait for my lease to end.

This place SUCKS! I am currently listening to my upstairs neighbors jump and slam doors. Soliciting is allowed here. We have constantly got people trying to sell us cookies, vacuums, jesus or some other crap. The gates that are supposed to be a security thing, a joke. The front people are rude.

Moved in 2yrs ago and it was nice environment and after we signed our lease for another year it’s gotten bad fast! Let’s just say we share an address with someone that had a police standoff the other day. I have a family and now I’m scared. What kind of people are they letting move in here! CANT WAIT FOR OUR LEASE TO BE UP OR MAYBE IF WE SAVE ENOUGH WERE BREAKING OUR LEASE. DONT MOVE HERE!

By far the worst experience we had. The office crew changes all the time, every time you stop by, there will be a new manager. They are all rude. I try to avoid them as much as possible. One time my wife called in 11days before the rent was due to get the exact amount including the water bill since it changes every month and we don’t receive a bill in the mail. The lady gave her the amount and she assured my wife it is correct and we gave them a cashier’s check. On the 5^th of the month we come home to see a note on the door pay or quit letter stating that we under paid. Of course the note includes the difference and they added $ 50 late fee and $ 7 water bill late fee. I was so mad since they gave us the amount to pay because we didn’t know how much to add for the water bill.
Parking is horrible and very badly designed with a stupid wide column right in the middle of your door so you have to pull forward till the front of the car half way on the side walk or pull back where half of your car in the middle of the driveway all that so you can open your door.
The mail man is another issue if you leave out of town for 3 or more days without picking up your mail. Your mail will be returned with a note that you no longer reside there.
Neighbors were nice and never had an issue.
We lived there for 4 years starting with $ 1475 rent that went up to $ 1798 with another 13 months term or almost $ 2300 for a month to month for 2bd rooms small apt with bad office, horrible parking, and broken
gates. No thank you.

Let me start off by saying don’t be fooled by the fresh paint. Even though the grounds are well kept I have only lived here a little over a month and I regret making that decision daily. The staff inside the leasing office is rude and unwelcoming. The only helpful person was Susana and that’s who I worked with when signing my lease here but she is no longer working there. The maintenance crew takes forever to respond to work orders. My initial inspection of the apartment there were some issues I requested to be fixed and yep… you guessed it I am still waiting. I requested twice to have someone come out and look at my A/​C unit because it was never reaching the temperature I would set it to which was never below 73 degrees but no one ever came to check it. It wasn’t until I received my SDG&E bill of 504.71 for a period of 22 days is that I called to speak to a manager and requested to have a A/​C tech to come out and look at my unit. I had to work during the hours that the tech was coming out so I gave them permission to enter my resident in my absence. While at work I was never called and updated on what the findings were so once I got off I went to the leasing office to get a copy of the work order slip but was refused a copy by the manager so after being refused a copy I took a picture of the piece of paper and my A/​C was low on Freon which made my unit work harder. The appliances are not energy efficient as it is. My A/​c unit was signed off as «inspected» before I moved in which turned out to be lie. So I called RV management to speak to the complex’s supervisor her name is Randy. I have to say my phone conversation with her was like pulling teeth. She didn’t sound interested nor concerned about my complaints and they are refusing to give me credit against my rent even though the issue with my bill came from my A/​c unit. I am already looking for other places to live. I am in the military and I am taking legal actions against them. I have also contacted the BBB to inform them of the lack of services that I have been receiving. DO NOT WASTE YOUR TIME HERE!!!

En mi opinion, es un lugar muy bonito para vivir es muy tranquilo, tengo 2 anios viviendo aqui, y estoy muy agusto, el personal de la oficina (SUSANA Y LIZETH) siempre muy atentos y con muy buena actitud me ayudan con todas mis dudas …

Still having an issue with payments. The online paying method doesn’t work and the rent amount online doesn’t reflect the lease agreement. Feeling a little annoyed especially after I owe more than I was originally told. Oh well, to every problem there is a solution. Rated 4 stars because I still like this place but don’t think it deserves 5. Hopefully i don’t feel inclined to lower it any further.

Susana is AMAZING! Very helpful and always goes out of her way to make a difference for the residence. THANK YOU Susana

Next week it will be two months since I moved in, so far I am very happy that I chose this place to live. From the moment I met Susana Tarazon from the leasing office, she was so nice, explained everything in detail, very professional, once I moved in and have any questions I know I can count on her for the answers, she stays after hours, goes the extra mile to help. Also, there is a lady that does the cleaning everyday, she is always working so hard maintaining the whole complex nice, I am very impressed.
Full washer and dryer, visitor parking … not everyone offers that.
They just re-​paved the whole place, made the parking spaces wider. I would definitely recommend you come and check it out, be sure to make an appointment with Susana, she is the best :)

Well I wanted to update this one more time and give more stars. These are for how quickly the maintenance gets done around here. We have put in a fee requests and they all get met within a few days. Another reason I am adding these stars is for the new girl they hired, Vanessa. She is so sweet and very helpful! There was a mix up in some payments and we went over everything and she fixed it within the day! I also like the fact that you never really see the management walking around. They respect your privacy and aren’t in your face like other apartments do.

I like the landing they helped me a lot I respect the fact if them even taking the time to help me out after hours the apartment is clean and I got a good decent price. I love the landing

Whew…
We drive from Serra Mesa to this place over the weekend. We get here at 5:30. A round dark haired Latina woman’s at the desk. We ask for info about a unit. She says do you have an appointment, my husband and I look at each other and shrug, no we don’t. «Well would you like to make one?» Our office closes at 6 so I’m not showing any more units today. My husband says oh it’s too late? This woman has the balls to say «it’s too late for me». First off; this is no luxury property, second who n da hell, yes da hell speaks to a possible tenant like that. We were looking for basic courtesy, there is no way I’d pay money to be disregarded. Long story short, she must have realized what she said, and how once she found out my hubby is military she showed us a unit and asked us to find availability online at their website. She eventually apologized and she told us she had rented two units out that day and had shown 8. Excuse me for you having a job to do, by the way she said she was pretty much the only one working there, but another round lady was sitting on her ass in the back office when my husband went to look at the pool. Lazy property managers and very rude!

My wife and I moved here to San Diego from the East coast and moved to The Landing at Oceanview Hills apartment complex temporarily until we bought a home. When we arrived, our apartment wasn’t even ready and they knew we were arriving for two months, so they put us in a different apartment. Of course, thanks to them, we had to suffer through postal delivery problems for several months. This apartment had major problems during our 16 month stay including the entire shower stall needing replacement. It only took them a month to get that fixed and of course they never offered a refund for our inconvenience. The old washer and dryer kept breaking, and after numerous complaints and repair attempts, they could never get the AC or Heater to work properly. And the vertical blinds kept falling off to our annoyance. A couple of other things, don’t be fooled by the security gates, they’re just a prop to give people the illusion of security. Cars get stolen all the time from that place. The pool and hot tube are unsanitary: swim at your own risk, and the exercise room is a joke and a half. And Don’t be fooled by the fresh exterior paint or the «friendly» staff.
When it came time to move out our apartment it was in immaculate condition; we did not even hang one picture on the wall; in fact, they could have turned around and rented it out the next day it was so clean. Instead, they decided to gouge us for $ 400 for general and carpet cleaning and repainting. In our opinion, the apartment management at The Landing are unethical and dishonest! I plan to contact the BBB and the State. That type of bad business behavior would never occur on the East coast; only here in California where there’s a housing shortage. So our advice to you is to steer clear of this apartment complex.

I’m only giving them 1 star because I have to. This is by far the WORST place i’ve ever lived! My car has been towed once ($ 375), and i’ve gotten 2 parking tickets ($ 350), i’m paying rent to live in this shitty ass apartment, why can’t I park my car here? It doesn’t make sense. The parking is horrible, you get one space and thats it. It may look like there’s a lot of parking but once 5pm hits everyone from Mexico comes here and parks in all residents spots. The location is terrible, it nearly takes 30 mins to get anywhere in San Diego. I hear my neighbors have sex every night, and the loud crying baby downstairs. I only moved into this place because it was a last minute move and it was cheaper then other places, but don’t be fooled by the looks, it is terrible! Not to mention the 2 ladies that work at the front desk (one is blond, other has dark hair), they may seem nice but beware, they turn into snobby rude ladies once you move in, and most of the time they are the ones having your car towed. The «gym» is a joke! They have 2 treadmills, the TV’s don’t work. The pool is filled with kid urine, and the hot tub is dirty with trash. I’m so glad my lease is over, now I can put this behind me.
The only positive thing about this place was the 2 nice maintenance guys, they always responded fast, and always fixed the problem.

These apartments are horrible. My husband, brother, and I lived here for a year and recently moved out — which has proved to be the most difficult process thus far. They took our entire security and pet deposit and mailed our last statements and papers to our old address… which is in a completely different state. So on top of us not receiving those papers until a month later, they have added several more things that we «still need to pay.» The management is horrible — extremely nice to begin with but quickly turns snobby and disrespectful once you move in. The fact that they took over $ 1000 in deposits we paid moving in and are still asking for more just blows my mind and frustrates me beyond belief. They will charge you about $ 80 if your rent is late and they will nickel and dime you as much as possible. Not to mention that during our «stay» here, my brother’s car was stolen during the middle of the day. Don’t think that the security gates here do anything at all — they stay open all day anyway. SO FRUSTRATED WITH THESE APARTMENTS!

This is the most horrible place to live. The apartments are over ten years old, and the management expects the tenants to clean up after other tenants, dogs, cat poo. No way!
they have a ridiculous pet fee of $ 50.00 and our pet’s can’t even roam the area, we have to take them off the property for any fun stuff, and to urinate. cat’s don’t have to, their droppings are everywhere, and thy lazy guy who picks up the place never picks up trash, just sits and talks to the other Hispanic residence. hence the poop everwhere. The manager, Blonde, I think Mary or something is the rudest person ever, she had my vehicle towed while we had to move our cars, and I parked in the only space available, cost me $ 175. then she lied about it. After the tow guy said she called, and he hadn’t even made it on the freeway by the time I called. There are no birthday parties allowed if you have kids, they don’t allow you to use the bbq in our patio, and the ones they have are always being used, no tables but by the one bbq, the tot lot is a joke, it’s a cat’s litter box, my child is not allowed to go in there.
There is one nice lady in the office, the one who doesn’t cake on the make up like the other two do…
Please MOVE ON, DON’T RENT FROM ANY R & V PROPERTIES, ESPECIALLY THE LANDING IN OCEANVIEW HILLS, 92 154

I like the landing, I’ve never had anything wrong with my apartment. They are quick with service request and the office and ground people are super nice! The problem isn’t with the apartment or the employees it’s with some of the neighbors, most are great– but one bad apple playing base that will throttle your bed can ruin it. The management is trying to help out, but at times it seems like they’re powerless.