The Home Depot

Went to try to get my car key copied and had the extra key to get copied. They didn’t have any future explanation of why they couldn’t do it. They just said they couldn’t and were not allowed. =/​Also I Never had a problem before and for some reason their not allowed to do it anymore?

Ok it took a little longer than I expected and a bit of phone tag, but the store managers as great. He ok’d the exchange. Yesterday they swapped it out and everything is working nicely. Special thanks to the gals (Jody and her helpers) up front who worked hard and was on the phone with Samsung for over 1.5 hours.

I have gone to this location twice in 2 days. The customer service today was awesome. My friend and I were so lucky to run into a gentleman named Stan in the plumbing department. He was very friendly and knew his department. His customer service was above and beyond what was expected and way above average then most employees. I could tell that Stan took pride I what he was doing and truly cared about helping us. Yesterday when we cam I. It was good customer service but today was awesome.

Very hard to find people for help at this location. After hours of picking the best lumber for my shelves I asked for some assistance at the cutting center. Guess what? All the saws are broken. Was not able to accomplish my project and wasted hours at this place. This is unacceptable.

This is my local Home Depot, I always go in here and my transactions are always up to speed because I never purchase over 10 items and I always use the self check out service.
I came here to rent a pickup truck and I had called beforehand to check the availability of it and upon arriving to rent one the lady tells me that she ran out of them and she just seemed overwork and stressed out. I noticed there were 2 Penske trucks with no one in them and a few more pickup trucks in the lot. Hmmm…
A customer should never have to feel intimated while in search for an item. Just my two cent.

Excellent one stop shop for all your DIY home needs. The staff is hard to get ahold of but when you do they are knowledgeable and helpful in getting you exactly what you need. Plumbing, electrical, masonry, appliances, tools, raw materials it’s all here! You can rent tools and equipment from them as well and even a truck to transport rental or purchased merchandise in.

We were looking for gravity removal at this store. One guy their worker recommended save and fast removal spray for my drawed truck. It was not easy but the paintings are gone.
Thank you for your helping. I would highly recommend it!

I found out later that my wife went on her own and had another key made. This time the key worked. I think she had a different employee than I did.

Pretty decent Home Depot. It is much better than the Carmel Mountain store, because it is always less busy and there are enough employees working the floor to get prompt service for the most part. They have a much larger selection of specialty hardware than the Carmel Mountain and Poway stores and a MUCH larger selection of finished wood.
I have found that the people working here are pretty knowledgeable and wont bs you if they don’t know the answers to your questions. Expect to be directed to someone more senior if you have some REALLY specific problems, but more often than not I have left with the tools/​materials/​info I needed.

we recently went to Home Depot to buy our Christmas tree. They were fairly busy but within, no joke, seconds one of their employees, Alex L, was there helping us get our tree. He was very quick and professional and made sure we got a tree we would be happy with. I tried to tip him but he informed us he was not allowed to take tips so I wanted to make sure to give him a shout out for his AWESOME customer service.

Was in to Home Depot today. Great customer service. This time it was Ariele who was the outstanding Rep. Great store. Thanks Ariele! :)

Home Depot is like a giant toy store! I love this place. Today, we came here for a Xmas tree for the office. The dude in the lot was very helpful. We picked our tree and I went to go pay. While I was inside he cut the tree, wrapped it, and tossed it in back of the truck.
While inside my cashier was Ariele. She was AWSEOME! She was super friendly and in the holiday spirit. I forgot why I was there.
I was not there long to review the store itself but the service was awesome.

My husband and I recently bought our first house, and decided to start on some minor landscaping, including xeriscaping the front yard. We’ve been here multiple times in the last two weeks, but on this last trip we picked up a pickaxe in addition to a mop, seeds and extension cords… etc. When we go to check-​out, I reach into the cart and turn the mop and pickaxe over so that the barcodes on the handles would be visible for the cashier to scan. The cashier was making awkward jokes with my husband at the time, so I don’t know if he was trying to be funny or something, but when I turned the pickaxe over he laughed and said,
«Whoa there little girl, don’t hurt yourself with that thing.»
Excuse me? It’s not like I swung the thing over my head or was staggering around with it, I literally rolled it over in the cart. So what, women aren’t allowed to touch anything except mops and brooms? What a sexist jerk! For the record, I’ve put a koi pond into my parents backyard and I’ve redone their lawn and put in a patio. Even if it was just an off-​the-​cuff comment, it’s extremely inappropriate, unprofessional, and based on antiquated humor.
The general inefficiency of their staff we can usually deal with (e.g. having to ask 3 or more people the same question before getting an answer), but intentionally imbecilic attitudes like this I will not tolerate. We will not be coming to this Home Depot again.

Samer was very helpful! He went out of his way to help us find the product we were looking for. Excellent customer service & great attitude! Thanks for the help.

Really Home Depot… You’ve always been kinda fail but this is new. According to Unilocal and Google this location is open to 10pm, this is WRONG. They close at 9pm most nights and 8pm one night. Wasted 25 minutes to drive to this location for an part needed ASAP on a project, I know I could/​should have called ahead. But you think such a large company with over priced garbage at least have someone that can make sure it’s info is correct on the most popular web pages. And all the usual stereotypes of HD live up to its name, employees that don’t know crap, small election of certain goods, and general over priced goods.

Five stars goes to Cashier Ariel, who was more than happy to greet us as we were walking down the aisles of Home Depot, it was really refreshing that she was so happy and upbeat. Normally you can tell when employees are just trying to fake a smile for the customer, but she was truly earnest about it. As we were checking out she even found a coupon for the one item we were buying in a coupon book that Home Depot had sent out. This kind of customer service is really stimulating for the customer.
The store as a whole, however, only gets 3 stars from me. The store just feels messy and kind of cluttered, it is difficult to get through the aisle ways because they have so much merchandise placed all over. Not only that but they don’t always have the products I am looking for such as the Woolite Advanced Pet Stain & Odor Remover + Sanitizer which I have to go out of my way to Lowes for.

Never had a problem with my primary Home Depot. It’s spacious and organized. It’s on the busier side sometimes because of the location but that also means stock for things is going to be a priority among the home depots in the area. Win!

I always come here. It’s been my go-​to Home Depot for this big remodeling project I’ve been working on. I made the mistake of not opening a credit card with them in the beginning but lessons learned. Lots of things are hits and misses here like every store. Some things they have on hand and some things they don’t.
For some items I needed right away, I had to drive to another Home Depot or lowes. Selection isn’t always that great so I’ve frequented lowes, Sears and other places as well.
For construction, wood, materials and tools, this is def the place to go to. I like their selection of porcelain tiles also. I kinda already had an idea of what I was looking for and they had a couple things I liked. The wood/​bamboo floors, I went elsewhere. The track lights are nice here and just a quick place to get lights and fixtures.
The paint selection is great. I don’t feel like I need to go elsewhere because the paint guys are always helpful and knowledgable.
For windows and custom doors, I prefer the national city location as they were more than helpful.
Not a great fan selection, shower head selection is ok, fixed cabinets are expensive but on hand. If ure custom ordering them, they are pretty expensive. I prefer cabinets2go but that’s just my preference.
Gardening section is great, cleaning materials, and closet railing are good here also. I prefer them here normally. Appliances are pretty expensive and they are normally strict on what gets discounted. Pretty stupid. Like if there is already a Labor Day sale, you don’t necessarily get the additionally military discount or if there’s any kind of sale, they don’t apply the additional discount.
I get the make and model of the item I’m interested in and look online for them. I always like seeing what I’m buying before I actually buy it so that’s why I prefer the store over guessing online on what the item would look like.
They have a good selection on doorknobs. Good selection also on moulding but if u want to save money and have more of a selection, go to frost hardwood on miramar.
I just rambled a lot but I feel like Ive gotten pretty familiar with this store. Always a hit or miss. I’ve been pretty lucky to have gotten a lot of help from people at this store. So it will still be my go to for a couple items and quick things.

I stopped in this Home Depot to pick up some PVC fittings. Given the drought, I needed to pick some ½ inch threaded caps, bubblers, and some low flow drippers. They had everything I needed ranging from .87 cents to $ 1.27. Everything was readily available in the same area which was nice, not to mention prices were very good as well.
Customer service was very good. The moment I walked in and starting looking around for the correct sign to send me to right direction, an employee intervened, and asked if I need help, and pointed me in the right direction. The lady at the register was cool. She made a few jokes along the way, and got me out rather quickly.
The store was well organized and maintained, especially the garden area. They have a covered drive up area to load your vehicle with your large purchase items. Nice store with very good customer service.

Average Home Depot. I recently went with my sister to fix a faucet leak. Someone asked us for help which was a good thing. You have the option to self check out.
I did return something that I purchased with a gift card. You’ll need photo ID to return.
In the evening time, it’s a little sketchy in the parking lot. Try to go in the daytime