Telepacific Communications

Worst company ever!!! I use them for my business and so does my dad. They have done
so many unethical things, provided poor quality service, and have unreliable quality of internet. We have spent thousands of dollars and countless man hours dealing with issues they have caused. I could go on forever, but instead am going to spend my energy finding a née provider.

Watch out this is a group of crooks. Nefarious behavior at every point. Tried to cancel due to horrible Internet service and they tell me that it auto renews every year and that I owe them for eight months of service because I want to cancel their terrible service. Avoid at all cost. Wish I would’ve read these reviews before I signed up. I was a customer of them for five years I find it hard to believe I get charged for an early termination. Shame on you telepacific.

Basically you sold us a Fiber solution, and that was the meeting of the minds between myself and a third-​party reseller. When the contract was signed, that’s what I signed up for. You guys came along months later and went to install, and it wasn’t a Fiber, but rather a copper solution, which I had specifically requested. So, our reason for cancelling was that you switched the service on us. In cancelling, you didn’t even extend the courtesy of letting us know that we would be on the hook for a crazy amount of money to some company that never provided service to us for a single day. We settled, and moved past this issue, but it does not change the fact that your company (Telepacific) is sleazy, has no integrity, and will be highly recommended AGAINST by myself, all involved parties, and any future potential customers I encounter in my consulting business. You guys are the worst. And that’s coming from someone who left AT&T.

I’ve been providing IT to San Diego since 2003 and tpac is by far the worst ISP I’ve ever used. PLEASE PLEASE PLEASE DONT EVER USE TPAC YOU WILL BE VERY SORRY.
Customer service is horrible and their sales team does not care about your needs or problems after completion of the sale.

This company contacted me to try and «upgrade» my service. I’ve been with them and there predecessor MPower for 10 plus years. After a long drawn out process they told me they could not upgrade my service as my current hardware was not compatible. After not being able to do the work they then sent me a two thousand dollar cancellation fee which they forwarded to a collection agency BEFORE the bill was even due. The collection agency now harass’ me daily. My lawyer is handling this ridiculousness now and I am looking for a new phone provider.

After being a business customer for years, we had to switch because the service was spotty and started dropping way too often. We were not in contract but once everything was switched over we were informed that we were responsible for almost $ 400 in fees for transferring/​cancelling services. TERRIBLE experience! They definitely know how to burn bridges. Our company was able to switch to a more effective provider with a number of additional features for almost half the cost!!!

i have to agree with all the reviews… im in a area where there is no other ISP and i am stuck with this slow company that continues to disappoint when it comes to customer service and support.
on one occasion there internet went down and they could do nothing for me and i was out of internet for 3 days. the only solution they offered me was to sign up for there MiFi service with would cost about $ 1,500 and it would take about 3 days to set up… no help at all :(

DON’T Do it! What ever you do DO NOT contract with TelePacific. After 10 plus years with them and their (predecessor) M Power Communication i needed to get rid of 4 lines, and the slow DSL, they couldn’t help me with any price adjustment. In fact asking for more. On August 1 it tried to port the two published business numbers. These _​_​_​messed with the order for 27 days rejecting it numerous times, refusing to accept it or an order from my authorized telecommunications expert (i had to hire to get it done), ant then as a final slap they demanded i pay an illegal $ 50 payment to port the numbers. I’ve been in business for over 30 years in San Diego, and this is the worst company experience I’ve ever had. No phones for a month because of their BS. You sign with these people you deserve what you get!

Worst communications provider it has been my displeasure to work with. Not sure how they stay in business with horrible service at higher prices. Little to no response to emails and phone calls, and when I do finally get my «rep» on the phone, he straight up lied twice.
Stay far far away from these guys.

So, after signing a 3 year contract with these guys, and finding out that their quote was actually $ 30 less a month than their actual bill, now they’ve added ANOTHER $ 20 TO THEIR BILL! ARE YOU FREAKING KIDDING ME? Why do you sign a contract for a specific price and then they keep upping it? URGHHHHHHH!!! Where else can I tell people not to use these guys???

Please don’t use these guys for your business. i have a 3 yr agreement for phone and fax server. Their main line goes down a few times a year. Can you imagine an international customer greeted by a message «that your call cannot be connected at this time»?
I don’t think they prepare for it since the 800 number for tech support is over loaded. You cant get through and our business phone is off line for at least 4 hours maybe more.
I understand that phone service goes down from time to time, but at least communicate this with your customers (email or alternative phone number). This way they can make plans and communicate with their customers. Or maybe i am just too demanding when i get locked into a contract with no regard to SLA.

We were TelePacific customers for several years, and when we decided to switch to another company they made the process extremely difficult and until today still owes us money that is a credit to our account.