Teavana

i have been going to this location for about a year now and I always enjoy it. I often bring friends as well. My first experience here was during comicon and I had a woman help me by suggesting different mint teas and offering great service that convinced me to buy a cup as well as two ounces of it. Eventually I began going more with friends and our regular guy, Lionel is amazing as always. He often suggests the best kinds of tea and mixes them well and he is a kind person with a great personality. My friends and I always enjoy seeing Lionel and we enjoy his service more than the tea. Andy is another employee I personally appreciate. I’ve had issues with a product once and I brought it in and they exchanged it with no problems at all. I’ve probably bought at least at least different loose leave teas and over 15 cups as well as a container of matcha. Also it’s open bar everyday unlike the nearby location in fashion valley. The staff here is great, the store is always well kept and I always enjoy coming here. :)

This was my first visit to Teavana and it was a great experience. Sure, the tea is a bit pricey, but the service was top notch. I sampled a tea while passing by and was drawn in by the sales associate — I think his name was Anthony. I really enjoyed just chatting with him and smelling all the amazing teas. I decided on a Jasmine pearl mixed with peach… super yummy. Customer service is what makes this place worth the price. I look forward to stopping by on my next visit to Horton Plaza and I hope everyone there is as great as Anthony. Thanks!

Looking for a decadent cup of tea? Get a ⁵⁰⁄₅₀ blend of Maharaja Chai Oolong and Samurai Chai Mate. Tastes like Christmas potpourri… perfect with a little sugar and milk. Its different than what you can get anywhere else. Its expensive for what you’re getting though.
Otherwise, I don’t really look forward to coming here. Not really into flavored teas. Its too crowded and they try to push all of their merchandise on you. «You’re buying tea??? Well you need to put it in a can to protect it. We happen to have cans.» Or «Did you want to add our raw rock sugar pieces to your order? *suggestive nod*»

Friendly service, Good Selection, Quality Tea
Generally not busy, so good if you are in a rush

Amazing customer service and super chill!
I spoke to one of the workers there named, Stephanie on a Sunday about my broken Perfect Tea Maker and she mentioned I could exchange it. I come in on Friday and was instantly greeted by a gentleman with a pony tail, I’m not sure if I caught his name, but on my receipt it says Alexander. He had already knew what I had come in for when I mentioned the Perfect Tea Maker. He was even patient with me when I wanted to smell test almost all of the teas on the rack.
Although the teas can be pricey I would defintely come back when I need to restock, for the staff’s knowledge and service.

This teavana store is always staffed by friendly people who are eager to help you. They’ll walk around the store with you, make suggestions, and are just generally pleasant. I’m not a huge fan of their tea because it’s too fruity for my taste. But that doesn’t stop me from coming here to buy gifts for friends and family who enjoy that type of tea here. I enjoy shopping at this location so much that I make excuses to come here. I’m always in and out quickly and satisfied that I have a good gift. Just be ready to sirens a little bit of money. Good quality tea didn’t come cheap.

pros: wide selection of teas, fresh tea, staff takes time to showcase teas, cons: pricey, staff was pushy and not honest about what would have to be paid for and what was free.
I walked into teavana for the first time ever because I wanted to buy tea. The sales woman had me smell several teas and when I could not decide she offered to make some tea for me. After trying the tea, I still could not make up my mind, and decided that I did not have time to look any further. Out of courtesy I decided to buy two tea cups, because of the time spent with the sales woman. When I wanted to pay, she said I also had to pay five dollars for what I thought had been a free sample. [When offering to make me a sample, the sales woman had not communicated she would make me an entire cup of tea.]
The sales woman had also insisted that when I buy tea I have to put it in one of their containers, and now I see on this forum that the containers are not free, which was not mentioned at all by the sales woman.
Because the woman had made me pay for something I had not wanted and had not asked for, I left the store feeling cheated.

Obsessed with the matcha & Scarlett Jasmine tea!!!
Get your samples on! Love trying all their samples. Staff is very attentive & nice.
Teas here are not cheap by all means. But boy are they yummy!

I absolutely love this place. The staff is always so helpful and friendly. They always greet you with a smile and offer you tea samples. They offer a variety of tea choices to choose from and all are great. I personally love their Samurai Chai Mate Tea hot or iced, both taste good. You may get a bit overwhelmed with all of their tea choices, but their staff is more than happy to help you pick your favorite. I must admit the tea is pretty pricy and adds up pretty quick. If you want to, buy a container so the tea lasts you longer. I would suggest only buying a container if you don’t drink tea that often otherwise no point. For those who don’t know you can use your Starbucks card as well here since they are both associated with each other. This place is a must whether you’re looking to buy tea or take one to-​go.

Teavana is a wonderful tea chain. I love the free samples they always have available and amazing customer service. Ronald helped me out most recently, and he was great: very friendly and helpful! I always make hot tea, but I got the Iced Tea Collection to try something new and I love it! The set comes with 4 delicious teas, an iced tea pitcher, 4 tea canisters, and Teavana’s rock sugar. My other favorite thing about Teavana is that tea can be ordered to go from the vast selection of teas offered. It’s a great way to try something new before purchasing a larger amount.

I was greeted by friendly Bill outside the store in which he offered a delightful tea sample. I was Christmas shopping for a gift my best friend who is pregnant and asked him if there was a particular tea he recommends. He said no caffeine & something relaxing to help her sleep like «tranquil dream» chamomile tea. He also gave me a tour of the store and educated me on all the products. I do not drink tea myself, but I had such a wonderful experience that I’m definitely going to go back. He actually got me excited about the tea world haha! I really hope Bill receives this review from upper management & gets recognition for his outstanding service. He was wonderful!

Love! The staff are so knowledgable and make the yummiest blends. Try the rock sugar, you will not be disappointed!!! David and Adriana are especially helpful in finding the perfect teas for you!

Come here for pricy teas! Lol jk kinda… I have to admit I do love their tea’s that they offer. Even though they’re priced more than usual. Let them know what type of teas you enjoy and let them give you the experience of choosing different tees of your liking. They do have containers available on additional price for you to purchase I use small mason jars for mine. If you want to try something different than Starbucks I would recommend going to their bar and order anything hot or cold from any tea option!

I was helped by Bill at Teavana tonight and he was wonderful. I told him what I liked and didn’t like and he was happy to point out options for me. He went above and beyond and it was a great experience. I love all the pretty infuser mugs at this store. It at seems kind of expensive, but what can ya do.
On the way out, I was talking to my husband about how I was excited to try my new tea, and that I was on a tea «high».
He says, «You mean… teavana?»
G R O A N

This place is the best! I’m trying to get into a more healthy life style an cut out coffee.. BINGO! The lady that helped me really explained a lot an was very helpful. She also took 20 mins helping me pick out which teas I’d like best. I walked out spending $ 60 but!!! It’s just a starter kit an also got a cup on the house: D. I will only be buying the tea next time instead of the containers an really awesome cup I got! Over all was very happy! An the lady gave me a military discount because she spotted my ID! I will so be going back and often!

This place is great! I was looking for a gift for a friend and stumbled upon this tea store. They had great gift ideas and I ended up buying a brewing mug. Janelle helped me and was really great. The place was busy, but she wasn’t rushed and was very calm. She also helped me out a lot. I’m not much of a tea drinker, but this store was still very cool.

This morning I was enjoying my tea from my magical tumbler when it hit me, I never wrote a review for this place!
It was Mother’s Day weekend and I was out browsing for something for the Moms. I’m not exactly sure how we ended up here… but I’m pretty sure it had something to do with the amazing sample of tea we were served outside the door. Light, sweet, fruity & delicious! We were baited and happily wandered inside. Clay loves tea. I think I love the idea of tea, but am generally too lazy to make it when all is said and done.
Initially, I was actually very annoyed with the man trying to help us. It’s a very small store. He gave us a second sample of tea which I didn’t enjoy much compared to the first. I thanked him and told him we just wanted to look around, that we didn’t actually need anything yet. But he wouldn’t leave us alone. He followed us around and eavesdropped on everything Clay and I were discussing. So when he heard me talking about Mother’s day gifts he jumped in on tea-​pot this and tea-​pot that. (All of which were crazy expensive) I said thanks and told him that she was already set with a tea pot, we’re cool.
I don’t actually remember at which point he won me over. I tried to pawn him off on Clay so I could just browse in peace. It must have been after I decided even if I don’t buy anything in here for my Moms, I definitely wanted that tea I sampled out front. The lady at the counter took over from there. And she was an absolute delight :) She told me the tea I sampled was actually a mixture of both Wild Orange Blossom & Youth Berry teas. That I could mix them, or store them separate and I could look at it as getting 3 teas. Hmmm, smart thinking girly. Or nice sales pitch really.
The containers they have store tea fresh for up to a year. They have a whole wall of delicious teas for you to smell and try. And although the man was pushy & annoying, both were SUPER friendly that you felt bad for being annoyed. I even ended buying tea for my step-​mom and having it shipped from that store. That was AWESOME, because it saved me all the hassle of running to the post office after.
I was more shocked by the price here. I came in here with no real tea needs, and I think I ended up dropping over $ 100 in 3 small containers of tea and a tumbler. OUCH. The containers were like ($ 10 – 11 a piece), the tea was by weight (I don’t remember $/​oz.) and my tumbler was probably around $ 25. Shipping to my step-​mom was free after $ 50, so that’s not included in all of this. Idk, I was just really shocked & a little upset when I walked out of there that I had spent so much on tea. But I love my tea & my tumbler. My step-​mom loved her tea as well. So job well done.

I am really disappointed in this location.
At first, I was excited to know that there was a Teavana downtown, ’cause then that meant I could stop by and grab some of my favorite teas before going into work.
Nope, first and last time to this location. I come in, and it’s obvious that I’m in a rush. I already have my hair pulled back and my apron on. I had at least 25 mins before my shift started 3 blocks down, and given that I knew their tea typically takes 5 mins to brew, I figured I’d have enough time. Especially since downtown blocks are small.
I waited 20, TWENTY, minutes for my tea. The girl who worked there could tell I was growing impatient, pacing around, and kept saying «it’ll be right out,» and probably repeated herself 3 times, and by the third time, she had a nervous grin on her face. She was making me anxious because she kept going back to check on my drink, which I’m sure the guy who was making them, kept messing up on it.
The manager, or so it seemed (a young asian guy), just looked at me and said, «Are you waiting for something, or???» Uh yeah, my drink! I’m just staring the tea-​maker down as it’s timer is counting down, and growing increasingly annoyed of the guy who was making my tea because he kept doodling on the cup holder — one after the other, over and over, and over.
By the time I got my drink, I receive no apology, no «sorry about that,» or «sorry about the wait.» Just a, «here you go,» and I had to RUN to work and luckily made it on the dot!
SO THANKS, BUT NO THANKS TEAVANA HORTON PLAZA. BYE.

I much prefer this location over Teavana at Fashion Valley. Overall I think the staff is friendlier and less pushy. Or maybe they seem less pushy BECAUSE they’re friendlier? Whatever the case, the experience here is good.
I’ve visited twice the past 7 days, once to buy a gift for my boyfriend and once for the annual end-​of-​the-​year Heavenly Sale. Both times I was assisted by male associates who gave me a rundown on the sales promos and which items had the best value. I got the usual recommendation of teas I might like, the signature wafting of this and that, but in no way did I feel pressured to spend more than I wanted to.
My only complaint is that on my second visit, my bill came out to $ 5 more than expected because my items weren’t weighed out to what I asked for. ALWAYS be aware of how much you’re getting in comparison to how much you’re asking for. I didn’t mind since they were on sale (75% off!!) but had it been a day where items were full-​priced, I would’ve gone back to correct the problem and complain.

I’m not the biggest tea drinker. But i certainly would be if I could have Teavana everyday. The tea is very refreshing. I think there products that they sell are expensive so I stick to just getting a drink.