T-Mobile

I’ve come here twice once to get my Nexus phone about two years ago. The second time I came here was about 2 weeks ago and that was so that I could upgrade my phone to the new Samsung S7 Edge. Customer service here is very good, the staff is very prompt and helpful. They also help me upgrade my plan from a 3 gigabyte data plan to a 10 gigabyte data plan at no additional charge. I am very satisfied with the service that I received here

Fast, friendly service. Whatever i asked, they answered correctly and quickly. Passed by to activate my cousin’s phone number and add it to my current line. Will recommend this to my friends :)

If i could give ZERO stars that would be more accurate. DO NOT BUY ANY INSURANCE… JUMP (ing) off a cliff would get you a better return. They take your money, then make excuses why they cant cover you. Biggest ripoff… run the other direction towards Verizon across the street. NOW!!!

The mira mesa store location service sucks, I asked to talk to the manager Adrian and it is even worse, Adrian SUCKS SUCKS… If you transfer your number to say T-​mobile, they try to say it is tmobile that should reimburse your monthly payment, and claim to no longer have any of your account information, even if it is within 24 hours of the transfer. This is a complete violation of federal financial record keeping laws that businesses are required to follow. AVOID THIS TMOBILE LOCATION (MIRA MESA) AT ALL COSTS!!! Adrian SUCKS. I went to another tmobile store and the fix my problem in 10 minutes

As I look over People’s reviews I realize what a great employee T– mobile of Mira Meza has. Eddie gave my boyfriend and i outstanding customer service.
As a customer sometimes u feel like the more time an employee spend with you, the more irritated they get to know that they have waisted all their time on you.
NOT for us. Eddie was consistent the whole 2hrs we were there. He was very patient with us and on top of that made us laugh. THANK YOU EDDIE for serving us.
I must say I was super excited to leave the store to hoop on my phone and type this review.

Whatever you do, don’t have Princess help you. She messed up my whole account. Did everything wrong to the point lines were cutting on and off. A manager needs to re train her because she is horrible. I was stuck there for and hour and because of her my account had so many problems. I had to drive back and fourth to get it fixed ! Waste of my time and money ! & I still had to pay even when my phone wasn’t working. She either needs to get fired (best option) or get re trained with a manager watching her every damn move !!

We visited T-​Mobile before Thanksgiving to activate our new phones. We were switching over from Verizon and were having trouble with porting over our phone numbers. We were greeted and helped in a timely manner, and the employee that helped us was very friendly and patient.

I was in a hurry to get some sim card work done and Thu and Mohammed helped me very promptly. This was my first experience at this location, and I am pleasantly surprised at the service. Thu and Mohammed are both very friendly and personable. They got the job done very quickly and easily. I will definitely return to this location whenever I have any issues with my phone.

We’ve been with T-​Mobile since the late nineties, and we have never been disappointed with customer service, both on the phone or person.
Recently I’d visited Mira Mesa store to get new phones for my family and I was very pleased, again, with friendly atmosphere, sparkly clean store and swift service. Twice I dealt with Mohamed (very nice and patient guy), and third time I was helped by very sweet girl, who’s name is Thu, she was very professional and very helpful.
Mira Mesa team you kick ass!!!

It’s all about Eddie. Amazing customer service, made my upgrade nice and easy from start to finish. He was honest and gave me the best options for what I wanted. I wouldn’t go to anyone else! Hassle free and made me walk out happier than ever with my new iPhone 6s. Thanks Eddie you are an excellent asset to the team they are lucky to have you!

I’m a Verizon person and considering a switch. I walked in and was met by the awesome Isabel. She answered all my phone and plan questions. We even played out all the scenarios of data use, phone replacement, and taxes on paper to actually see the math so there would be no misunderstandings.
She was clear and concise and kept the conversation simple without hiding behind any kind of technobabble. Just make sure you, yourself is knowledgeable so you know what you’re asking and be clear about what you want.
Considering her customer service and hospitality I’m considering the switch. Stay tuned!

After being out of the country for 5 years and prior to that a loyal At&T customer, I researched different options with different companies. I already had an unlocked Galaxy Note 3 from abroad and T-Mobile’s unlimited everything for $ 80 appealed to me the most.
I was in and out within 30 minutes. Mohammed was the person who helped me (but I got a good vibe from all the employees in the store) and got me set up with everything I needed easily and quickly. I recommend doing your research before signing up for any service — regardless what company — just to speed up the process.

After visiting the branch of TMobile in Encinitas (which has the slowest and worst service in my opinion), We finally got to avail the family plan in Mira mesa branch with the help of Thu! She was really accommodating and attentive. Me and friends were asking around the area since we love asian foods and she was all out with giving out suggestions. Really liked the branch here even though it’s a bit far from our place. With this kind of service, i would definitely come back.

It was busy the day I came in but was greeted by a man and signed in on he waiting list to be helped. I only waited 10 minutes before I was helped by Eddie. Great employee! Very friendly and helpful!

Excellent customer service, came here and was immediately assisted by Eddie. He was very professional and geniunely answered all my questions. Will definetly come to him in the future!

Purchased a new phone here a couple days ago, and I was pleased with the customer service that I received. The lady at the front who put down my name was very nice. She kept me updated on the length of time and amount of customers that were ahead of me while I waited. And Eddie was a great help. He was friendly, professional, and explained everything I needed to know patiently and elaborately. He even looked at our account to see if there was anything he could do to save us some money. I highly recommend coming here due to the great service.

Came here with some questions, and Victor helped us out a bunch. He really simplified things that we were confused about and straightened things out. Since we’ve always been android users, we asked him to compare android and iphone, and he used an analogy that iphones are like driving on a freeway, with lanes you just follow. While androids on the other hand, can be both using the freeway and offroading, being more customizable to the user with more choices. Made sense to me! (For people that has used both, is this accurate? Lol) Kristine ended up switching and getting an iPhone 6 for work reasons. Everything went smooth as silk with no hiccups. Great customer service!
This location is very spacious, lots of walking room, and nice looking display areas. I would say they aren’t busy most of the time, but when it does gets busy, there might be quite a wait, 30 to 45 minutes. But it’s great that they’re organized and have a waiting list for people coming in. The workers I’ve encountered are for the most part nice and helpful, but special shoutout to Victor for helping us out today!

I was a loyal t-​mobile customer for over 10 years. The one time i step into this store to see if i can activate 2 more lines on my account drove me nuts! I waited for 30 mins only for someone to tell me that someone will be with me shortly… Haven’t stepped foot in since.

Came in here during the weekend of the iPhone 6 release, so you could say it was a bit crazy. Each of the workers that helped me out here was easy to work with and understood my dilemma (a lot happened within one weekend). They let us bring Maggie the pooch in while we were waiting which was a pleasant surprise. I’m glad I live near this location because I know they’ll always be helpful. The only thing that sucks is that each time I came there was a long line and I had to wait about 10 – 20 minutes before I could be helped. It’s not their fault they’re busy so I can’t be too upset.

The manager here is a douche bag.
I was switching from AT&T to T-​Mobile and was debating on purchasing the i-​phone 5 or the Galaxy 4. I had done a bunch reading on the products online, but wanted to see the devices in person before I made a final choice. The iphones were displayed in both black and white and ready for demos. The Galaxy had both a black and white version, but for whatever reason, only the black version was turned on. I asked for help in seeing the white one, and the manager said. «It looks just like the black one, only white.»
If I am going to spend $ 400-​$ 600 on a device, I want to see the fucking thing work first.
I unplugged the power cord on the black one and plugged it into the white one which was missing a power cord. It fired up pretty quickly, but was stuck in the default Korean language mode. When I asked him how to change the settings from Korean to English and how to turn up the contrast because it was too dark, he rolled his eyes unplugged the device and said that it was in power save mode because it hadn’t been plugged in and that he couldn’t change the contrast.
I ended up leaving and refusing to buy the phone. Congrats on losing a $ 600 sale T-​Mobile!