T-Mobile

This place has changed my current impression of tmobile. I use to go into the store near point loma and another in off the east san diego and had horrid experiences. When I entered this location the manager Ludwig helped me with a smile and didn’t respond with defense of my issues like the other stores did. Instead he allowed me to vent my billing issues and came up with solutions immediately after greeting me. I do not normally care to write reviews but people only write bad reviews these days. I had to wait over 20 mins but the manager kept checking me and letting me know where I was but this visit is worth the wait. He even gave me bottled water. When I was up, I appreciated how he didn’t want me to have to explain myself over and over again by telling the employee what to do. I work in tourism and having complete patience, while being quick to act in unplanned situations is a daily requirement which store manager Ludwig had since he was assisting many customers waiting for their turn who I felt could easily become irrate. I will definitely be coming back to this location from now on. Recommendation is parking for customers.

I love my t-​mobile service, so glad I chose them. This store has been my store since I switched. It is VERY busy and some times so packed that an half hour wait isn’t unusual. The employees are sales driven for sure, but some of them aren’t that good with customer service. Many are young and may not be privy of the correlation between the two. As a result, I was given a no, when a little digging would have proved otherwise, and probably would have ended with a sale. Next time, if a customer asks a question which brings you to a question, get to the bottom of it for them, and don’t dismiss them because they’re not buying what you’re selling.
A phone call late and a dollar short

It’s not a wonder this location has one of the lowest ratings. ‘Inflexible and confused’ is the general theme you’ll encounter in this store from start to finish. The on-​call manager Sylvia was arrogant and displayed very little initiative to help work through a potential problem.

First they approached me but when I went to check out, both ignored me and were looking at their phones. I was like the only person in the store. Horrible service. I dropped what I was going to buy on the counter and left. They never looked up.

By far one of the worst T-​Mobile stores. the staff is a bunch of arrogant pricks who think that they wield some sort of power over people’s cell phones.
to the moron who said he couldn’t help me upgrade my phone, a rep in Twitter did it in two seconds.
everyone at this store should be fired. absolutely useless.
avoid this store at all costs.

i have a contract with you guys. and i was wondering when can i switch to another phone without paying too much? like when does my contract end? october, august… etc. i have issues with my phone and its driving me nuts! i wanna upgrade to the iPhone plus but i don’t wanna pay that much. I just want my contract to end so i can get the plus for a cheaper price at least. or something. my phone isn’t good anymore. it goes to a blue screen and dies without telling me. it heats up fast, and never tells me when the battery is low. its driving me nuts!!! i feel like shatterring it to pieces. i can’t take it anymore. :(help me please.

I was less than pleased.
My visit started off good. Was greeted and helped righty away– in a friendly manner. I informed the sales rep I had two different bills to pay. So, I paid the first. As I was about to pay the next, he quickly runs away to change a song– probably because We all heard the F bomb drop as soon as it came on. Not very family friendly playlist, esp with my young child in the store. Thinking he’d come back and help with the second bill, he ran off to help another couple that had just come in. Leaving me at his computer. Uhh…
I asked another associate to help me pay a bill (he was standing around with a different associate chit chatting so I didn’t think he was busy). He offered to put my name on the list. I don’t understand why I have to wait when I was supposed to be fully helped? Words were exchanged, he got louder, thus embarrassing me, so I got loud. «I’m just trying to help you guys» really? Well maybe you should realize the situation at hand, and help. We left without paying the second bill. Attentive employees would be a great improvement.
And one word… COMMUNICATION.

I’ve been to this location twice now and I am incredibly impressed with the level of customer service. T-​Mobile has seriously stepped up their game and has made me a loyal customer due to their customer satisfaction alone. The first time I came in, Gerry helped me and switched out my phone for free after I got the run-​around from a mall kiosk and the 800 customer service phone number. Gerry immediately went into problem solving mode after I explained my situation to him and offered to replace my phone at no cost. I am so thankful! I live in downtown and walk by T-​mobile regularly and every time I do, I always see smiling faces and the employees wave when they see me. I love it here and will continue coming back!

While a mobile service store is not a place I want to visit in a regular basis, every singe staff member of this store is amazing, professional and willing to do whatever it takes to satisfy the customer. I will come to this store even if it wasn’t my local store.

Had my charger blow fir my Samsung Edge and went in to get a replacement. I called ahead and made sure they had it. When I got there and they saw I only needed the one piece & not the cord they gave me a replacement… I said thank you and pulled my wallet out but they said «no charge, we had an extra»!!! I was floored & thankful, great customer service!!!

I was Surprised, as I walked in a little later afternoon, thinking of the possible lunch crowd. I was instantly assisted with the most caring and informative service. I will certainly go back again with a Smile :) Thanks Greg!!!

The customer service at this location is impeccable! They helped me swap out sim cards when my phone died as I was waiting for the S6 release. When I went in to ask questions about what the upgrade would cost, Michael D. took the time to answer everything thoroughly and patiently. He even set up a time to meet with me on the date the S6 was to be released to get me squared away.
I popped in this morning, Michael was waiting for me and got everything put together very seamlessly for me. By far the best experience I’ve had at a T-​mobile store!
Thanks, Mike!

I really liked the service here! I had about their service which nobody really knew answer to, which had me waiting but I had time to kill so it was okay. I did however love how everybody tried to help find the answer to my question. I was helped right away and the staff seemed very nice.

Jordan took very good care of us. He was super helpful. Super energetic, patient, and polite.
The entire staff was attentive and helpful.

This is all my experience and I will be posting it on
as well. I cam in their last week, i have 4 numbers with you and i have been a customer for over 10 years. I have a business account and pay my balance in full every month. I have probably spent close to $ 20,000 with t mobile. I cracked my iphone 6 plus, but it has not worked at all since i bought it. i took it to the point loma store, but they didnt do anything to fix it. so, i came in and talked to a nice girl who said come tomorrow, pick up your new phone and i was adding a line. i came in the next day when i met eddie. honestly, probably one of the worst managers i have ever seen. he was rude, didnt value my business and kept clicking his damn highlighter. i worked retail at best buy, and the customer is always right, he could not have cared at all. I told him i was going to talk about my experience on social media, he couldnt care less about anything. he was on a major power trip and didnt do anything to make like he valued my business. after spending 4 hours in your store he offer me $ 50 off a $ 800 phone. So, I tweeted about John Legere the CEO of your company and he personally took care of it, gave me about $ 900 off my phones and service. They were wonderful on the phone, but my store experience was terrible, one of the worst I have ever have, and if anyone ever asks, I will tell them about my experience. Have a great weekend and I hope Rob you look into this matter a little more, because I know corporate is already doing that, because this is not how they want t-​mobile represented.

Not my local T-​Mobile, had errands to run downtown, so I thought I’d stop into this store. Nice store, would’ve been a much more enjoyable/​quicker experience had the guy helping me focused all his attention on me, and not his buddies behind the counter that didn’t even work there…

What a joke to be charged for two months of no phone service. I called customer service more then one time and was on hold for 20 minutes then it was hard to understand the person I was talking to. I told them that I requested the service to stop last sept and now they sent me a bill for over $ 60.00…really! Anyway they have a good scam going here and would not reduce the price nor give me a little break, this was that Wall Mart Family Plan through T-​Mobile, never again. Be aware if your thinking about it. I just wanted to give everyone a heads up on this Wall Mart Family Plan, should be called Wall Mart Family Scam!
Oh forgot to mention this little bit of information at the end of the e-​mail they sent to me…” Please note that paying with a representative will incur a $ 5.00 fee.“
So they wanted to squeeze another five bucks out of me to pay them!
WOW. Shame on T-​Mobile.

Did not feel welcome. Pretty store in Downtown San Diego. Bad customer service. i asked to see the latest phone models, and is like asking for too much. I was trying to change my number from corporate account to personal one and it seemed too much to ask or the person there did not understand the request properly or they are not used to do this kind of things. I left without what I needed, and went instead to M-​Mobile in Carmel Mountain where at least someone, even if also lots of time wasting, helped me better.

WOW! I think TMOBIL finally listened to what the public was saying. I have had a Tmobil phone since 2003? i WOULD at all costs avoiding going to this location as it was horrendous service. I have been in there three times in the past month, with getting a new phone and making some adjustments to billing and I have never been treated better! Thank you for exceptional service, and this proves that there is always hope!

For a mobile «service» provider, the employees here seen to have forgotten that service is their middle name. Expect to be treated as less than human while you wait for one of the multitude of associated to stop ignoring you and actually assist.
If possible, avoid location and order online.