T-Mobile

Excellent, superb customer service even though I had to return my phone through no fault of the company. In fact, I didn’t even get the phone at this location. But, Joe C. (in particular), manager Albert, Kyle, and a few other attractive Latino and non-​Latino dudes were not only good fun but straight up about what they offer. It can’t be easy to work there because the whole buying-​the-​phone-​and-​service-​ordeal is sadly fraught with angst, ambiguity, and ridiculous costs that play with your whole life. Joe C. certainly did enlighten me and repeatedly so. I can’t wait until my phone is paid for and I can rejoin T-​Mobile on a prepaid plan that is all encompassing sans the insurance. Fifty bucks. And, btw, when one goes to an urban retail store, the wait generally matches the density of the population in the immediate area. Can’t always get instant gratification, folks. Bravo to this store and its employees.

Yssa! Is who you want to see here! She’s very friendly and professional. She helped me switch over from a different carrier and opened a business line.
Store is nice and clean.
Employees are great.

Customer Service is terrible. I stood around for 30 minutes and the one of the reps just walked to the back and barely acknowledge me. Another female rep was walking around with a piece of paper looking at the phones attempting to look busy. The other two reps were helping customers which I can understand and I was the only person left there to help until another 2 customers came in and I couldn’t wait any longer. Out of all the T-​Mobile locations I’ve been to this was by far the worst. I’ve never had problems with the Eastlake location and the one on Telegraph Canyon Road. Save your time and go elsewhere, better yet get a service provider that actually has phone signal.

10 people in the store 3 employees working. 7 person waiting list. Really? It’s 1130 prime time!

Came in today to trade in my ancient smartphone for a new phone and the rep (Alyssa) gave me one of the best services I ever had. She was really energetic, explained everything so clearly and cleared several problems so fast, I was really impressed. In between waiting time for the process to be finalized she was even able to take care of another customer with their bill and also wrote down all the names of people that came in. The store itself was big and had all the newest phones available out on display. There isn’t a public restroom but I recall the employees allowing the customers to use it.

Just bought new Phones s6 plus edge for me and other half. New cases. That we decided to return because they don’t do our phones any justice. Turns out we can’t. Because the tmobile employee who helped us, threw our boxes away they came in! We thought she put them in our bag like she should’ve now we’re out 40 something dollars because of their mistakes!

HORRIBLE, HORRIBLE, HORRIBLE customer service! I am blown away at how un-​accomodating the people at this location are. And yes– it’s just this location. The downtown store on 5^th (4^th? by Horton Plaza) bend over backward to make sure everyone leaves happy. I’ve seen it, because there’s always a wait– but it’s worth the wait (5 starts to them). Anyway. I went into 30^th st because my phone was broken. It was out of warranty, so my only choice was to pick a new one. Given that they only had TWO Windows phones to chose from and one was some no-​name andriod type, I chose the only actual Windows phone available. Or so I thought. I get to the register and they don’t have any in stock. Damnit. Ok. lets call Mission Valley. No? How about Fashion Valley? Not there either? Washington? What the… We (the employee and myself) went down the list and called EVERY store in San Diego– there was not one phone available. And not because theyre so wildly popular, but because they aren’t selling them anymore. Tell me, Why the hell do you have a phone on display, the only phone I can choose from, when no one in the entire city even sells it anymore– yourself included?!
I ask what I’m supposed to do. Just not get a phone? Cancel my service and leave empty handed and incommunicado? «Um… yeah, I don’t know. I mean I guess. «he tells me. Really, dude? GREAT salesmanship. Idiot.
So I call the good olé boys on 5^th and ask them what to do. «Go home, look online, and find one that you like. Give me a call and I can order you whichever one you want.» Effing genius! Thanks man! Love those guys. So I go back to Dumbass here on 30^th and ask him– Can you order it for me? «Oh, yeah, we can do that.» Gee, thanks. Man you are REALLY good at this. So he orders my phone, tells me it will arrive in less than 3 days, and I’m on my way. When I get my online receipt, I discover it’s a pre-​owned phone. I call back. Yep, they don’t even make them anymore. W.T.F.
It’s been 2.75 days, and the tracking # that’s been text to me indicates nothing has been shipped. I call 611. They don’t have any idea where my phone is. In that voice that says «if I talk to you like a pre-​schooler, maybe you wont curse me out.» It was tough, but I didn’t. She explained that if you order in-​store, that store has your order info. Call them. Joy.
I call the store and the teenager than answers tells me that she CANNOT tell me where my phone is unless I come in to the store. Oh no. No no no. Not again. May I please speak with your manager? Mr. Condescending gets on the phone and tells me that without ID, he can’t tell me my order status either. Are you effing kidding me?! After all this bullshit?! You’re promoting/​selling phones that aren’t even on the market anymore, you make me do the legwork of trying to hunt one down, then you sell me a used one on the sly, corporate cant help me find it — you are the ONLY one who can, and you wont, without seeing ID? I wanted to reach through the phone and slap the words right out of his mouth. BANKS give you info over the phone. The IRS does too. But no, no way, not T-​Mobile! I offered up my name, address, DOB, SSN, mothers maiden name, pervious addresses, reminded him I’ve been a customer for TEN YEARS, and Mr. Condescending just repeated himself over and over and over… «have to see a photo ID.» and THEN, with some real nerve, he tries to negotiate with me– well there’s a store near you… how far are you from this store right now? you could just swing by. what time do you get off work? oh you dont drive…
NEVER again. NEVER, EVER AGAIN.

If I could give their customer service 0 starts I definitely would! I’ve been a TMobile customer for over 10 years and have never been so frustrated with them. I had a complicated issue upgrading a phone through Costco (Costco in Denver made matters worse) and the service at this store made it that much more frustrating by not only bumping out of order because I had a «complicated situation» but the resolution I received was no resolution at all. Just spent another hour in their store! BEYOND ANNOYED WITH TMOBILE!

I have now been with T-​Mobile for 9 years, when I first started, their Customer service was just okay, and sometimes, really pissed me off, but I stayed. Over the last several years, their customer service is one of the best, I’ve ever experienced. they have bent over backwards to make me happy. They have taken care of every single issue, and made me want to stay with them.
I can attest, that if your not happy with T-​Mobile, and they did not help you, it’s because you screwed up some how. While I still can not figure out –how we can send a man to the moon and speak with him there, but yet, I can drop a call because I moved 1 foot from a previous spot– I’ll never know LOL! T-​Mobile is great!

People were friendly enough but that’s not what I go in to T-​Mobile for.
Me and my family switched to T-​Mobile from Verizon, bad choice. Service sucks but that was somewhat expected, data doesn’t «slow down» it just flat out doesn’t work.
So basically my mom told the lady at least 4 times to put unlimited data on my phone number! We leave, they fuck up on the phone number they gave me and I go back the next day and get that fixed.
That’s not even my complaint. They put the unlimited data on my moms phone. So she’s called twice in the last month to get it fixed and they told her both times they «fixed» it. Obviously not, now I have to go in again today.
Verizon is more expensive, but it’s worth it just so you don’t have to deal with this kind of crap.

The reviews on here scared me away from this place. However, since it is only 3 miles from my house one way, I walked up anyhow. I did a lot of research on different mobile companies and T-​Mobile with no contract seemed like the best deal. I got an iPhone 6 because my old iPhone 4 not even the 4S was starting to crap out on me.
The sales people are very young and energetic. They all seemed to be bi-​lingual too which I bet is helpful for folks who live in the area.
The person who helped me was very, very nice and professional. He had me in and out of there in less than an hour. (I have a lot of Apple devices so all my cr*p was in the cloud anyhow.)
If you know what you want, understand Smartphones and don’t have a sense of entitlement, I bet you will do fine here, I did.
Best customer service, I will be back for other purchases.
Thank you T-​Mobile of North Park! :)

The customer service here has always been a excellent experience, I always feel like the employees care about my wireless experience and never feel like another money sign.

I also dealt with «Amanel» or whatever his name was. He lied to me about availability of both phones I was trying to order. He added extra fees without my knowledge as well. I filed a formal complaint with Tmobile customer care and I hope he gets fired for lying to the customer to get a sale and his shady tactics.

I currently have Verizon and made the jump to T-​mobile. I went into the store and the first girl was awesome then my whole experience took a turn for the worst. They told me my phone would be to me most likely in 5 days which is not the case. I ordered the phone on 10/​09/​2014 and it is still not here.
I get emails for my order status and it says to call their customer care in which no one at customer care can help. They advise me to call the actual store which I do. I called and the girl Alyssa or Eliza was rude and said they cannot assist over the phone because they can’t identify me but they sure can take my money and signature for a new member. I asked Alyssa to speak to a manager then she puts me on hold for 20 minutes without coming back on the line.
I then get an email saying my order was canceled after a month of waiting and I have to now go in the store again to see what is going on. I go in yet a third time for a status on my order and we fixed the problem then the girl says I should get a follow up email again which I have not received. I have to go back to this store for the 4^th time and my issue is still not addressed or my order complete. Is T-​mobile so cheap because they have horrendous and inefficient service??? Unilocal should have negative stars just for this store, they don’t even deserve one.

This T-​mobile spot s terrible, go somewhere else if you can.
When my girlfriend and I signed up, T-​mobile had just announced their simple whatever plan so we decided to switch from AT&T. This place is near our house, so we came. The experience was largely fine, except one female employee had her girlfriend in the store just like, hanging out, watching football. I wouldn’t normally care but this woman was SUPER into one of the teams and was like yelling football shit at the TV in the store and complaining about ref calls and whatever. Really distracting and weird for a store.
I didn’t write a review then because, well, it’s a T-​mobile store and no one gives a crap about Unilocal reviews about stores like this. It’s not a restaurant.
I came in two days ago to get the new iPhone 6. My iPhone is a 4 and old and I wanted to upgrade, no big deal. The dude named Anamel or Amalen or Amanel or something was helping me. I found out that he charged me for services I didn’t want without explaining them to me or asking me about them at all, like insurance and this JUMP BS that I would never have agreed to. He didn’t tell me he was charging me $ 25 for overnight shipping, or there were other shipping options, or anything. Like, I said I want the iPhone and I picked which one and he said cool and asked for my credit card and the next thing you know I’m getting a receipt. He said like 5 words. I didn’t have to sign or agree to anything about these charges.
When I looked at my bill online to verify the shipping I noticed these extra charges and called T-​mobile about them. The phone rep was just stunned that the guy didn’t explain any of this to me, or what these services were, or about the shipping, and had the gall to sign me up for them without my consent. Ridiculous.
So I say go somewhere else. It’s not worth the hassle of having to doublecheck if some dumb ass cell phone store employee conned you.

I needed to get on my own contract and did not have any experience doing it on my own. Everyone was really nice and I had an affordable plan, iPhone 5s and I was out the door in about 15 minutes. So far I have been satisfied with the service and I feel that everyone was very honest with my questions. The store was also very clean and professional. If you need any assistance from T-​Mobile and are in the neighborhood I would recommend this store.

Woke up this morning and checked my beautiful trustworthy Note 3, lo and behold no service, called in and found out my account was canceled, oh noes! cust service told me to go to a TMobile store, I came to this one. I eventually got paired with Josh Onan, no relationship to Onan generators and he took care of the port back with no fuss, drama, or non sense. Josh made my day and saved my business tel from would be business line thieves! A asset and a gentleman, thank you Josh and TMobile!

I love coming here! I get great customer service! Every time I walk in I always get greeted with a hi and and the wait is not longer than 10 mins, but if it was, I would get told it would be.
When I had my iPhone 4 and there was the iPhone 5 and 5c they recommended I traded it in since my 4 was damaged and dying down anyways and gave me the idea of which one to get that would be better for me.
I definitely come to this one often to pay my my bill.

My entire family had switched to t-​mobile over the last few years because it is the best company for internet speed and customer service.
I’m pretty sure store employees not just here but over the phone and at other locations as well have hooked it up, maybe even a shady hook up. Just saying.
These guys are awesome :)

I have always received outstanding service from their online and phone customer service so I figure hey why not try the store and get a more one on one experience… boy was I wrong this location sucked and the salesperson had a very lackadaisical attitude to him that made me not want to purchase the phone I had questions about.
I was actually going in there to purchase something and not just ask random questions for the hell of it oh well, I think I’ll just stick to what works for me.