Staples

This has got to be the worst staples ever. worst customer service I’ve ever seen anywhere in my life .one older African American man in particular was very rude to me for no reason

The print & copy center along with check-​out people remain the absolute
BEST people within the entire chain.
Sadly, many times these people can get overwhelmed and there is a «lag-​time».
SO WHAT?
Once you know the staff there, everything (good) you could possibly wish for
will come your way.
I have never dealt with more competent people in a large chain within
ALL facets of the operation.
Those on here that fuss about nonsense issue’s like In & Out parking, Chuck E. Cheese
situations, are not patrons, rather, bored fools with little more to do than critique legitimate
businesses that strive to please.
P. S. The print center people are 100% on the money.

My experiences at this store have been the absolute worst in customer service. I bought a $ 12 journal intended as a gift for my friend but decided to give her something else. I brought back the journal, with my receipt, within just a couple of weeks. They were still selling the same journal for the same price so I even grabbed one from the shelf. The employee said the item was not scanning. I told him to try scanning the same exact one they are currently offering for sale. He called a «manager» over. That manager proceeded to tell me that they cannot do the return because the item is not in their system and they can’t scan it. I said, «What if I wasn’t doing a return and just wanted to purchase this item, would it scan?» He looked at me dumbfounded. I asked him if their system was down. He said that I need to come back when a different manager is working, during business hours monday– friday only. Well, I have a job and nowhere does it say you can only make returns during business hours! This company really needs to hire better people and train them to provide basic services, such as a routine return with a receipt!

I needed some IRS Form 1099’s. I went to the Staples website and it send the Staples on Sports Arena had 35 packages of the forms. I went to the store and was told even though they have them it is a seasonal item and they are not on the floor yet. The person in charge was not willing to go into the back and get me a set even though I had made a special trip to the store just to pick up that one item

I am one of those people who actually takes the time to submit rebates on items — I’m careful to follow instructions and submit all items needed. Twice now I have denials for 100% complete & accurately submitted rebates. The last time I wrote to the store manager to inform him of my problem (no response). I’d say if you are happy with the price before rebate, then purchase here. If you are counting on them fulfilling the rebate — shop elsewhere.

rude eduardo in printing sucks!

The management here is absolutely top notch. I came in with an issue regarding a product and Julio did what most people don’t. He went beyond the scope of immediate answers and took the time to problem solve with me. I went to another Staples just before coming to this one and was waved off with a canned and probably severely over used «14-​day policy» spiel.
The ability to find answers where other people cannot is a true representation of work ethic. Moreover, if you want your business to do well and retain customer trust, then you need to have a better way of dealing with faulty and defective products. Julio did just that and I appreciate his evident interest in not only Staples, but the people who shop there. Thank you for going the extra mile!

No one knows where anything is. Selection is poor.

All I can say about this store, Alex the Tech guy is completely awesome! Great customer service skills and very knowledgeable about computers, tablets, viruses, etc. Helped me pick out an awesome lab top :) Staples need more people like Alex. In retail customer service seems to be very important, and it is truly what makes the difference.

Their staff at this location is very nice and helpful. However they don’t always have what you need in stock and usually point you to their online store. But, a great place to pick up any common items.

I use this Staples when I need to pick something up before a flight because it’s close to where I park and the airport.
It can be nightmare trying to get out of the parking lot when In-​n-​Out is crowded and it’s rush hour.
Used to open at 7 am a few years ago but now it’s 8 am. And it doesn’t seem to have as many items in stock like the other Staples locations. But they carry padlocks (you need one if you stay at hostels) so if you realize that you left your lock on your desk at home and have 45 minutes to make your flight, this Staples is it.

This is a generic big box office store. I, honestly, didn’t know Staples even existed anymore… If they keep doing business the same way they won’t last. Customer service sucks.
This store is always a mess and is routinely slow. There are always associates emptying boxes in the aisles and clutter everywhere.
I guess you get three stars cuz you don’t deserve anymore and didn’t annoy me enough to get less.

OMG I have never seen such a poorly run store! Came in today for 8 items 6 of the 8 items out of stock. This store has been like this for months now and staff seems to not care! Sorry Staples you lost me as a customer never again!
Believe it or not other supply stores do care about customers

Unbelievably bad service at the printing service today. I spent 20 minutes waiting for this girl to help me while she huffed and puffed helping someone else ship one USPS envelope. She seemed absolutely overwhelmed by the task. I finally get my turn and I ask her to print 2 sheets of labels from a memory stick. She puffs again and asks me if they’re formatted. I said yes. She puffs agains and tells that she just doesn’t have the time to help me and besides she doesn’t have to help me because during the holidays she’s not obligated to do same day orders. WTF?! She says she needs to work on an order. I said «Are you saying you’re too busy to simply hit print on your screen?!» She says yes. WOW There were no other customers there. I wish I could give no stars… Hoping she’ll make it on Santa’s naughty list. Lame:(

Staples ruined our Christmas.
We ordered a Groupon for holiday cards to be printed at Staples… our first holiday card as a family. After having a professional photographer take our picture, we submitted our order online. When we came to pick them up, we were all dark, orange, and grainy.
They said they would fix them and reprint. We waited another day, and they were worse. And then again, and again, and then again, the inept copy and print staff said there was nothing they could do.
When the girl at the counter finally admitted she had no idea what she was doing, I spoke to the manager, who explained pretty nonchalantly that this was, «just how their printers are». What?! You mean you know they print like this?! That explains the long lines of people complaining about their orange holiday cards.
Well, now a week from Christmas, I’ll just get a refund. No, sorry, sir… you have to do that through Groupon.
Thank you, Staples, and all your terribly incapable employees for ruining Christmas for this family. I’ll let you explain to my baby when she grows up why there were no pictures from her first Christmas.

Seriously the rudest staff. They’re inconvenienced if you need help, which you always must ask for. I asked for plastic display sign thingies and the manager told me they were out (he seemed rushed and wouldn’t even walk to the section with me.) I get there and there’s an unopened box. Totally annoying. I hate coming here. It always sucks. Office Depot from here on out. Third time of assholery here. I’m done.

I have given up on this Staples.
I went there to buy paper for my son’s school. My PTA membership gives me a discount on products and services there. I verified this in an email to the corporate headquarters last week. When I was at the checkout, I asked about the discount and the girl knew nothing about it. So I requested the manager. He also knew nothing about the PTA discount. I asked if he could call his corporate headquarters. He refused.
So I got the number and called them right there. It took about 20 minutes on hold, but I finally spoke with the rep and confirmed my discount. It didn’t apply to the items I was purchasing that day, but at least I had an answer.
A week or so later (i.e., today) I needed some documents printed in color. 40 pages, to be exact. I thought I would try them again. So I loaded the documents on their site. I called the store to ask how to apply the PTA discount to the order. Again, the woman had no clue what I was talking about. So she said she would transfer me to the copy manager. She then hung up on me instead.
So I called back and asked once again. The guy I got on the phone this time also had no clue. He said to bring in proof of my discount. I decided to try that. However, I asked him to confirm that my order would be ready in two hours (as it claims on the Staples Web site), and he said there is no way that it would be ready in the next two hours, and that it would be tonight at the earliest. There was nothing he could do about that.
Forget it, Staples. You suck.
I’ll take my money and my business to FedEx. (Note: I did take the project to FedEx. They also were swamped, but they managed to beat my deadline of two hours anyway. They gave me a discount. They were nice. And I am happier for it.)

My experience with this store is thankfully different than the others’. I bought an executive chair online from Staples in January. Unfortunately, it broke pretty badly. Instead of hauling it in, I took pictures and hoped it would suffice. Bernie, the manager on duty was extremely kind and helpful. Without any hassle at all he refunded the money and gave me a discount on a new chair.
With that kind of service, I could easily keep coming back.

WORST.STAPLES.LOCATION.EVER
Every time I come here I’m just pissed off. They need to reorganize the entire store. I have no idea where anything is even though I’ve been here a handful of times, always a huge waste of time. The pb location was way better and unfortunately shut down.

I love staples and I am always impressed by the customer service. EXCEPT when I come in the Staples on Rosecrans and sports arena. I’ve been in here twice and both times left appalled. Here is the list:
1. Absolutely not one person helping customers with questions about products or helping customers find products.
2. 15 minutes standing at the print area and never acknowledged (no line). I had to ask for help from the three employees (one was a team leader) talking about casino girls and cussing.
3. One employee had pants hanging below his but and had to hold them up (check the video Staples).
My girlfriend was offended at the entire Staples experience. I will not ever shop here again.