Sport Chalet

The reason for the 2 stars is because I had a good experience here one time only every time after that has been terrible the people that work here act like they are forced to be there and don’t want to help you! The person on the phone told me 3 different things about the snowboard shop that was all false then hung up on me! Overall this store is terrible no customer service and everyone’s rude!

Love this location for the selection and the staff. During the holidays they have awesome sales on a ton of great name brand good

They have a nice selection of women’s clothes ranging from billabong to Nike. I’ve always found what I needed here and a couple of other things I didn’t need.
Even though I’ve never needed help, someone has always asked to help and to see if I needed anything.
They also always have some kind of sale going on so there’s always some good find!

worst.experience.ever. Diving is suppose to be fun and this was anything but. My original instructor moved away before my dives were complete and basically left me stranded. when I called sports chalet to make other arrangements they lost my folder for over 2 months! and I missed out on several opportunities to dive in Catalina. when they finally found it and schedules my dives weeks later my new instructor was horrible. He just assumed that I already knew everything, and after I told him ‘I’m here to learn, please treat me like I’m a beginner. because I am’. He didn’t. He was impatient and un-​empathetic. He was only interested
in checking off skills, not making sure I felt comfortable or actually learned anything. and TheN when I got the call that my cert card was finally in they lost that too!!! It has been over a 5 month process, and the whole thing was super disorganized and very painful. Don’t Go Here. there are plenty of other dive shops around.

Sport Chalet is a great sporting goods chain. This location however, narrowly surpasses the DMV in terms of customer service. One day, someone might finally figure out how to operate the cash register… Until that time, I’m done wasting my time in a line of only 2 – 3 people that takes 20 minutes to get through. Management should be embarrassed by the employees lack of competence.

Been in here about 10 times and EVERY single time they take forever with checking out. Even when there isn’t a line! To top off that, the employees don’t even acknowledge you or apologize for the ridiculously long wait. The problem is that their management is the same as the employees so I see where they get it from.
Word of advice, if you can, go to another Sports Chalet location because this seems to be the only location that sucks.

I just had the best purchasing experience. Abby helped me in picking the perfect skin diving equipment! She was full of great and helpful information. And jessica rang everything up and got me a great discount!

After being recommended here for scuba lessons I stopped in and was surprised at the cost of lessons being about half of elsewhere, was very excited!
I needed private lessons because of my work schedule so Don took my details and I paid for lessons letting me know he would talk to instructors and have one reach out to me ASAP.
One week later I heard nothing from Don or instructor so I reached out to Don, he said he told instructor to call me and would reach out to him. Couple hours later instructor reached out to me while I was at work and left voicemail, which I called back a hour later to get voicemail and the next day leaving another voicemail. Called Don after 2^nd day of no call backs and ask if current instructor is too busy let’s look at another. Don said he would reach out to instructor again and would have him call me when he found out what happened 2 days later no calls…
Went to store and asked for refund, when processing refund clerk called manager to ask if she needed approval for $ 550 refund and they said go again and do it. I’d think management would want be involved in any large ticket refunds but appears they do not.

I’m a rewards member and I received an email that they were having an additional clearance this week off sales items — perfect for back to school shopping! The Mission Valley store clearly had signs to advertise the sale, but when I couldn’t find a particular item I went to the Point Loma store where they did not have the additional sale signs up. They also denied their in store and online coupons promoted on their website stating that some items were exempt (not listed on coupon fine print) whereas the Mission Valley store accepted it with no exemptions.
Three stars only for selection and price match guarantee.

After waiting a week and missing my only weekend off in a while I finally got the call my bike was fixed and ready to be picked up. Upon returning the same manager tried to charge me for what she said they would take care of for my troubles. She explained because I went over her head that there was nothing she could do. She had nothing to say when I played back a copy of our conversation and an email from the company. After 2 weeks of crapy customer service I finally walked out of there with a working bike. Let’s hope it last longer than 1 ride this time. –Go somewhere else if you need something sports related this place is horrible!-

Only giving this place five stars because every time I go there, the employee MANDY is always busting her butt helping people and seems like the only person who knows what they’re doing. Otherwise this place deserves a TWO STAR rating.

Okay, so I wasn’t expecting to be treated like I was at REI but the staff was beyond unhelpful.
After checking online to make sure they had the hammock and stand I wanted, I went in and wandered for 10 minutes and then asked where the hammocks would be. The girl pointed toward the back and said somewhere there. I continued to wander for 15 minutes and saw it up on the top wall. There was a 20ft ladder and it was a big box. I went to the front of the store and asked if they could send someone back to help me. I waited another 10 minutes and moved the ladder and took down a box that’s bigger than me by myself.
When I went to check out they girl at the register asked if I had a rewards card and I said no, she tried to get me to sign up… um, no thanks, I am beyond out of time and have no desire to stand around this store any longer. I politely said no thanks, I won’t be back and got an attitude.
Will I come back? Probably, it’s cheaper than REI, I get cash back deals when I use my BofA card, and I always find a coupon for this place on my phone. I’ll save $ 20 bucks and take the attitude.

They don’t really have a lot of associates working but they have a fair amount of inventory. I like browsing the fishing gear mostly and usually pick up freshwater baits here.
I will be back!

I have to admit, when I need some new golf balls, or a new softball bat I usually go down the street to Dicks, however I was recently in the mood to go somewhere new so I took my business over to Sport Chalet.
I was not impressed right off the bat, no pun intended. The layout was nowhere near as easy to maneuver as Dicks. Things were all over the place, so disorganized. I could not find an employee to help me anywhere. I wandered around for a good 5 minutes before I found a young lady hiding out behind a rack of sale items. She didn’t know the answer to any of my questions and asked if I would like to speak to her manager, I politely declined, walked out the door and headed straight to Dicks. I will stick to what I know from now on.

So a day or so after I posted my review sports chalet sent me a message requesting my phone number to talk to me about my experience. I gave it to them thinking ok a few days they will call me. Hmmmm they never called. No follow up the worst thing you could do especially when trying to make things better!

I ended up coming to this location to look at backpacks after hearing that this place had the new anti-​gravity backpacks in stock. Low and behold, there were some in stock! Emily was new there but she was very helpful and went out of her way to make sure that we were well taken care of. They wanted to make sure to look up items in stock even at other places. Not only that but went out of their way to make sure that we got what we wanted in the end. I have never had such amazing customer service here that was very inviting, genuine, helpful, and very helpful.
I would highly recommend this location to anyone I know just because of the amazing customer service I just experienced here!
Notes:
1. They have a reward system that is easy to apply for.
2. They offer military discount.
3. They do price matching on amazon fulfilled items. However, the item must match completely down to the right color and it must be in stock in order to get the discount right then and there. They did say that they can price match within 30 days if the item becomes back in stock after the purchase.

Getting established in a sport can be an expensive preposition, so I was looking for someone who had experience that could spend a half hour with me and educate me. Bingo! I found the sporting goods store with a knowledgeable staff. In less than 20 minutes I was suited up and ready to roll at 30% below my budget. She shared personal opinions as well as industry standards, sprinkled with a bit of common sense, and we had a great first day.

I’m not sure why there are such bad reviews about the customer service here. I had such a wonderful experience on 2 separate occasions at this store. I went in looking for all the gear for my first time ever snowboarding trip. One of the employees approached me and asked if I needed help. I told her I needed all the gear to go snowboarding with. She was so helpful and helped me find everything I needed. She was also encouraging me and giving me tips on snowboarding.
I gathered all my winter gear and proceeded to the rental area to get boots and a snowboard. The guys back there were helpful and gave me one of the best boards they have! The computer system crashed before they could process my rental so I had to wait about 10 minutes for it to be up and running again, but no biggie since everyone was so helpful and pleasant.
The rental guy carried the boots and board to the checkout for me. After I purchased everything they even carried my stuff to my car for me!
Fast forward 2 days… I arrived 5 minutes after closing to return my rented snowboard and boots. The door was already locked but the manager unlocked it for me and let me in. He was not able to log in the computer because they were shut down for the day. He let me leave the rentals there and said he would process it in the morning and waive the late fee. That saved me about $ 40! Very grateful for this place!
This store is an active persons dream. They have everything you could need for any type of sport/​activity. There are different sections for each type of sport so it makes it easy to find what you are looking for.
I will definitely make this my go to store for all my sporting needs!

We went to the Big Bear in last weekend. We needed snowboard, skis, buts and hamlets. My friend recomended me Sport Chalet. When we rented the guys showed up fabulous service! They know everything.
I was very happy to rented from this store.
If I’ll go to the Big Bear next time I’ll rent again from thos store!
Highly recomended!

This location really has got a great and caring staff that really knows their product and can speak about their experiences.
I came in there after stopping by the UTC location and after not having the right prescription for the lens that I needed for my diving mask, I came down to this location and was told to go straight to the scuba counter and speak with an associate named Erin. She knew exactly what I needed when I walked in and we got straight to work putting the right lens into the mask I picked. After a bit of a struggle from the lens, another associate name Belen came up to help us out.
Both ladies were really helpful and got me exactly what I needed to hit the waters the next day. They also set me up with the right lens cleaner/​anti-​fog so I can see underwater clearly without any troubles.