Sorrento Valley Perfect Smile

I just had the worst experience with this dentist office due to hidden fees and what I believe to be fraud. Over a year ago I received a cleaning and a root canal from this dental office. I was told that I would also need a fillings, I was informed that my insurance would pay the full cost for silver fillings but only pay 90% for the clear fillings. Sorrento Valley Perfect Smile gave me a bill for the clear fillings in case I wanted to go ahead with the procedure. I went ahead and did the procedure and paid my 10% in full. After that I received a bill from Sorrento Valley Perfect Smile billing me for the fillings again. I thought this was a mistake. I was sent to collections and told that there a mistake done, that they made an incorrect estimate and that my insurance paid less than 90% for clear filling meaning I was responsible for the rest. I was now responsible for $ 118.00 MORE than I paid originally. I still have the estimate that Sorrento Valley Perfect Smile gave me. It’s not my problem that they estimated incorrectly, this is something that they should pick up or clear on their side. They didn’t which really disappointed me.
Go to this dentist office if you like hidden fees, if you have money to throw at them, and if you want an office that isn’t client focus. How could I ever trust this office again? I spoke with Anna and was hoping that she could see my perspective, she just wanted me to pay the bill. With little consideration to clients I decided that my husband and I would take our business where the client comes first.

The staff here really are great, the hygienist, Daoud is really down to earth, funny and does his job well. I have 25 year old silver fillings that are being replaced (and a couple new cavities that require new fillings) by Dr. Zand and he’s been great too. I highly recommend them.

I had a really good experience with Dr.Zand. I am currently on week 8 of my Invisalign treatment, and it has been a breeze. From my first visit a few months ago I felt like I was a patient there for years. It is difficult to make a dentists office feel comfortable but they manage to do it and very well I might add.
I always check for cleanliness when I go to the dentist and this place was extremely clean and it looks like all of their dental equipment is new. Also as I was coming in, another patient was leaving a different room and soon after I saw one of the assistants wiping the chair and equipment and making sure everything was once again as clean as can be for the next patient. I am so relieved to know that they really care about cleanliness.
Also the hygienist is one of the best I have been to see. Normally cleanings can be a bit uncomfortable and sometimes they can be rough but the hygienist here was amazing. She was gentle and informative always keeping me updated on what she was doing.
I would highly recommend Dr. Zand and his staff.