Sorrento Valley Collision

Replace my bumper and fender liner.
Reasonable price and good quality of work. They also touch up some small scratches for free.

Over the past five years our Mercedes was service by Sorrento Valley Collision twice and each time the experience was outstanding. It is always uncomfortable getting body work done but it helps a lot to have polite and confident professionals involved who follow through on their promises. Most of all, it is great to pick up your car and have it look perfect, like it never happened. I would recommend Sorrento Valley Collision to anyone but I would also tell them that their location is a little hard to find due to the small street side signage. Once you turn into the driveway there are many signs and it is very clear where to go. They get my five stars because they are truly customer oriented as they always go above and beyond in their service level and everyone in the place works like they care.

I took my 2007 GMC Sierra in for some collision repairs at SVC. They did a great job and Brandon and Mike were very helpful and considerate during the entire process. I have another minor repair that needs to be done in the future and I will be coming back here for that repair also. (try car rental through here, I bet it is less expensive than Enterprise was).

I’ll give them an ok review because the body work was very good, and the paint quality and match seems good. Unfortunately there were several things in the peripheral experience that were less than good. Here are the facts:
* I had another driver willing to cover my repairs outside of insurance if I went to Sorrento Valley Collision. When I went in to get a quote I told them that I was not interested in cheap body work, and wanted to ensure that a quality repair would be performed on my vehicle. They ended up giving me a quote for $ 1,400 when in the end the repairs billed to the responsible party were only $ 1,100. I see that as a bit dodgy, and a dis-​service to me as the owner of the vehicle for several reasons.
* I specifically asked them if they painted there onsite, and they said yes, which was simply not true. I received my vehicle back with about 47 miles added to the odometer (yes I wrote my mileage down) and with the gas light on/​gas tank empty. When I asked them about this, they apologized for not telling me that the vehicle was driven to Chula Vista and back to get painted. Completely unacceptable, unless it is disclosed and agreed to up front which it was not.
* The tint on my driver’s side window now has several nicks in it that were not there before, one of them with an approximate 1/​8″ area of tint missing. I take great care of my vehicle, so I always notice new wear and tear, but this was painfully obvious since the hole they put in the tint is at eye level on the driver’s side window.
Overall, the bodywork should garner 4 stars, and everything else about 2 stars, so an average of 3 seems right.

I took my Scion xB here last year to have the rust on the roof repaired and painted, and the crew did an amazing job. Went above and beyond the call of duty. They arranged a low cost rental car too. They also re-​attached a loose quarter panel. I didn’t ask for this and they didn’t charge me. They just noticed that it needed to be done. Great service. I highly recommend.

I was very pleased with their customer service and the results of their work. My bumper looks just like new. Quick turnaround, reasonable price, amazing job!!!
I would definitely recommend Sorrento Valley Collision center to anyone. Thank you so much guys.

Car: 2007 Audi A4.
Repainted bumper and side trims.
Pros:
1. Fair price
2. On time work schedule
Cons:
1. Hidden location

I had been taking my car to Sorrento Valley Collision Center for years prior to the ownership change. When I was hit and the other persons insurance was covering the repairs I stopped in and was a bit weary to bring my car there with new owners. But Brandon and the rest of the team exceeded my expectations and did an amazing job. I needed my car back quickly and they knocked out my repairs super fast and did an amazing job. They took the burden of dealing with the insurance company out of my hands and made the entire process easy. I sure hope I don’t need body work anytime soon, but if I do I will definitely be taking my car back here!

Just picked up my LS 460 and the front bumper looks brand new. Brandon gave me a quote and stuck to it. I know auto repair places have a stigma about them (you never know if they are fixing problems or creating them) I can honestly say I trust Sorrento Valley Collision and I will recommend them to my family and friends in the future.
Also, my wife used Sorrento Valley Collision to repair her RX 330. We had to go through a third party insurance agency because it was the other drivers fault. The insurance agency was not very easy to work with to say the least. Brandon and Paul went above and beyond in efforts to contact them and help us get the necessary repairs.

wonderful experience with Brandon and Sorrento Valley Collision center staffs.
They are very friendly and prompt in responding to questions. They went out of their way to provide me the service I needed and repaired my car promptly. Thumps up and strongly recommend this place for body repair and car shopping. They have a great inventory of BMWs, Lexus and other luxury cars.

I just had a good size dent on my MDX repaired by Sorrento Valley Collision. They did a super job! It looks brand new. They were very courteous and accommodating to my requests for several quotes. Chris’ experience with Insurance companies helped me decide to go through the Insurance company. The general manager, Brandon, provided great customer service as well.
I highly recommend Sorrento Valley Collision!

Just an update/​review #2 for this great place!
Would you believe after my fantastic rear bumper repair, one month later, I got rear ended on the way to work!!! I was really mad and upset, especially since my car was just fixed :(
So, I knew exactly who to call: Sorrento Valley Collision
****************************************************************************
I just picked up my car yesterday after one week in their shop (with a rental from them, again — so convenient) and my rear bumper looks super again.
Also, the guy who hit me gave me the major run around. Long story, short: he first wanted to pay out of pocket, then changed his mind a month later and decided to go through his insurance. And, not having had been rear ended in many, many years (my previous fender bender was my fault — I hit a stationary object — oops!), I was not sure of the best course of action. So, that’s where I was so thankful again for Brandon & especially Criss.
I called Criss just about every other day for a month to ask him his honest opinion on what I should do about the entire situation with the other guy and he gave me guidance and good advice. Can’t thank you guys enough!

I got my 07 BMW 7 series worked on for some moderate front end damage from a collision. My insurance was with Mercury and they were great as well. Chris at the body shop, advised me my BMW was completely painted/​finished with all repairs and that I could return the rental car and get my BMW back! Thanks to Chris and Brandon for promptly handling my repairs and loss, in the best and MOST PROFESSIONAL way possible! «3 thumbs up guys.» I hope to never get in an accident again, but I’ll definitely go there for any more «instances», that may occur. Thanks again Brandon and Chris! You guys know your stuff and how to treat customers. Customer service gets over 100 percent. Thanks a million.

Dealing with a car mishap is never pleasant, but this place made it as pleasant and convenient as possible under the circumstances.
Jay and crew were extremely helpful, professional and just nice people to work with. I received regular status updates and my car was repaired in a very timely manner. The prices are reasonable and I never felt like I was being taken advantage of.
Best of all… my car looks better now than it did before I was hit.