Smith David James, MD

I was in the office today, 1-​26-​2016 and as usual saw Dr Thompson. She is my rock, I love her. She’s kind, listens to me and really cares about her patients.
Thank you to the staff as well, I commend you all.
Lori Wagner
02÷8÷2016
Today I saw my Dr. Thompson she is absolutely fantastic. I love her bedside manor, her medical asst Brianna. I always feel so comfortable with them. My care is perfect. 5***** always.
Lori Wagner

Horrible customer service from office staff (especially Gabby) trying to simply reschedule an appointment. Over one week, I left 7 messages that were never returned. I reached the front office 3 times and I was told that my call would be returned on the same day with no returned call. I waited on hold for 26 minutes to be told they could not help me at this time. In the rare occasion I did reach someone from their office staff, I was told they could help me and they would hang up before I could ask to be transferred or leave a message. I tried to explain I was in the middle of dealing with the death of a family member and they still did not care. My last experience was to reach the office and be left on hold without anyone ever picking up again. No one should be treated in this manner especially when you already have chronic pain.
I called by insurance asked to be changed to a different doctor and filed a grievance.

I use the pain management center everything’s I need help with any knew pain or joint pain and pinched nerves. They fix me every time.

The 1 star is for wait time but I give Brianna (intake MA?) & Dr. Thompson (never met Dr Smith) get 10’s a piece;-)
Brianna really listens and Dr Thompson is REALatable!!!
If only my Health Plan (Vantage via HEALTH NET) had at least 1customer friendly and compassionate soul to help me get what I need (referal wise)

Crap practice. Took me three months to get in, showed up early and had to wait 40 minutes even though I was the first person here, customer service sucks, waiting room ugly and uncomfortable, restroom filthy and ugly with no running water in the sink (see pic). Lousy experience. Gives medical profession a bad name.
My experience with the nurse named Julia was great. I’m changing my review from one to two stars because of her.

I’ve been going to Dr. Smith for my pain management for several years now and he’s awesome. He’s always there to listen and help you out.
The previous comments about his staff are semi true but what else can you expect from a pain management office. Michelle (the little Asian girl) is always to friendly and willing to help and always return your calls! Will continue my treatment with this office for years to come.

Wow. Kelly «inside circle» was wonderful today. Thanks Kelly for helping me get my 5 month old referrals dealt with…5 stars for Kelly.
And Dr. Thompson. Kind and compassionate doctor who fills in for doctor Smith.
And I’m sorry didn’t get name but front desk scheduler was great today as well.

Dr. David Smith and his staff are wonderful. I have Osteoarthritis in my hands and lower back and have constant pain. Dr. Smith has given me epidurals for my back and been able to relive may pain a dream come true. He has given me a cream for the pain in my hands and done injections to help with the pain.
I am so thankful to Dr. Smith and his staff for all there help with getting insurance approvals so I can have the procedures I need. Dr. Smith is a wonderful and careing doctor who is an expert in Pain Managment and helps people every day feel better and improve the quality of his patients lives with his knowledge and expertise. I feel blessed to have him as my Doctor.

I have to say that I am dismayed at the other posts regarding Dr. David James Smith’s Office. I have been a pain patient for 15 years in June of this year. I waited a year for Dr. Smith’s office to take new patients. Dr. Smith is one of the best pain doctors I have ever seen, and I am forever grateful for what he has done for me. He has a great deal of compassion and works extremely hard and long days. I want to say that pain patients in general can be very rude, abrupt, and take out the miserable way they feel on others who are not deserving of such treatment. I am sure at some point I have been guilty of acting in such a way. I have been very observant of the way other patients have acted towards the staff as I have sat in the waiting room. At one point, a woman shouted at the staff upfront and used profanity towards them. I can assure you that the office personnel were not deserving of such abhorrent behavior. I wanted to stand up and defend the particular staff member because she has most definitely been mistreated in my presence on numerous occasions Unfortunately, we have to wait when we go to see Dr. Smith because he is in great demand, and rightfully so. As for the staff, they are over-​worked, extremely busy, and deal with people who are in miserable pain, and therefore they are sometimes subjected to unwarranted behavior from the very patients they help treat each day. Perhaps, if we periodically took the time to thank Dr. Smith’s support staff, we may find that kindness will be reciprocated. I especially want to send a shout out to Gabby, Desiree, Julia, Dee, and Melody for being especially kind and helpful to me. I don’t want to forget the wonderful staff in the surgical center, as Serena is the ultimate professional. If I have failed to name other staff who have helped me, I apologize and please know you are greatly appreciated by me. Thank you!

I wish I had read these two reviews before I wasted my precious time with this unprofessional, unkind and acrimonious staff. I was so frustrated with my attempts to communicate over the phone that I went into the office to find out what they needed for me to get an appointment. I thought I might get somewhere speaking with the «office manager» who was just as rude and unscrupulous. My primary care doctors staff sent my information with a referral 4 times to Dr. Smiths office staff and they lost it. The manager told me that the young woman from my doctors office was rude and said that she wouldn’t send the information again, which was a lie. This office staff is ridiculously unprincipled. What seems even more dishonorable to me is the fact that they haven’t even tried to rectify the other two negative Unilocal reviews with some sort of response.
I think they are very busy and instead of telling people that they aren’t currently taking new patients, they simply treat people so horribly that they find help somewhere else.
I sincerely hope that Dr. David Smith is able to see these and take to heart that potential patients are people who need empathy and respect.

Priscilla, the receptionist in this doctors office was so rude that I will not pursue service here. Her tone of voice was harsh and annoyed when I requested an appointment. Then, she said, after a looong waiting list, she would get me in late February.
She took Zero time to explain the back up to me. I felt put off by her tone of voice. My request for an appointment seemed a severe inconvenience to her.

gabby and prisilla need a class in customer service i was hung up on then left on hold for 5 min, talked to very rudely, they are useless no help what so ever …i am a nurse and i love to help my patients all the time, i am shocked and disgusted how they would treat a new patient as myself and the lack of respect to me as a nurse, but knowing they are only medical asst. and receptionist i cant really be too shocked… im hoping that dr smith will treat me with more respect than his staff have… i left debbie the office manager a message, lets see if she can lead by example… health care today is not what it used to be… and to no surprise debbie never called me back. i changed dr already and i love my new dr… stay away from this office, whats happening these days is trade schools let ghetto people go to these schools and then the students take there ghetto ways to a profesional office… and the doctors dont care its cheap labor and he treats them like shit anyway. but the patients are the only ones who suffer…#shameonyou

I totally agree with the previous comments about Dr. Smiths staff. The place is real horror show! High turnover of staff, appalling lack of professionalism and just plain rudeness. I respect Dr. Smith as a physician but he needs to get off the dime and hire some competent help instead of the 9 month trainees from the local student loan mill. There isn’t enough room here to detail all the screw ups committed by the gang of incompetent wannabes that populate this practice. I switched to Dr. KEVIN Smith where the «care» in healthcare is taken seriously by everyone not just the doctor. Again I like and trust Dr. David Smith but it is sad that his staff ruins his practice.

Dr Smith is very kind but I completely agree with Vivian H: A few members of his staff are quite rude and unprofessional which completely makes the experience of dealing with his office way too stressful for anybody needing medical care to want to deal with. They see over 50 patients most days and Dr. Smith spends less than 5 minutes per patient. The nurses never follow up on what they promise (i.e. samples, scheduling diagnostic testing, wound wrapping) and I have even seen them erase notes from the computer to avoid getting caught making a mistake… then it appears to be the patients fault for not following up. I have heard many awful conversations between the nurses from the hallway and it is totally disrepectful. He needs better help and another doctor to help him with his practice. Don’t go!