Silver Van Lines

Horrible experience from start to finish. Arrived 7 hours late and rushed and charged more than originally discussed. They damaged my furniture and told me that it was a long drive and my furniture was old anyway. (my furniture damaged was antiques). When they arrived to deliver my furniture it was jammed in between 2 others and they could not use the lift. They basically dropped my fridge and other heavy items and blamed me. Unprofessional at every turn. Don’t buy their smooth talking sales man.

Please don’t use this company. You can call Scout Moving. They are amazing!
I needed to relocate from California to South Carolina. I booked Silver Van Lines 3 weeks in advance. I explained my situation that I needed to be out of my apartment on the 28^th of August so the new tenant could move in. I was given a 9−10am pick up window.
Received a call a couple of days before confirming my 9 – 10 AM pick up window, a couple of hours after that a man called to let me know that my pick up window had been moved to 12 – 2. I explained to him that I really needed them there before 2pm. he placed me on hold and got back to me saying that they would be there as close to 10am as they could be.
On the Day of, NO ONE from the company called me. I called 10 times and on 3 different numbers between 1 and 2pm and kept getting an answering machine. I even sent an email to the email address that the machine suggested that I do. I finally got someone on the phone at 2:15 she explained that someone from dispatch would be calling me in 5 minutes. 30 minutes later I call and Supervisor tells me that the truck is in traffic and would be at my house within the hour. At 4pm I call back and its after business hours. I left a frantic message on the machine and woman called me back, to let me know they would not be picking up. She then had the NERVE TO ASK ME TO RESCHEDULE MY FLIGHT so I could be there to let them in the next day! what kind of people run this business?
My biggest frustration is that no one picked up the phone to call me and keep me posted throughout the day. I was never given a reason as to why they never showed up and they never even apologized for their treatment of me as a paying customer or even acknowledge that they had made a mistake.

$ 1400 for 25 boxes, most of which were unnecessary. They repacked personal items, pawing through my clean dishes which I had packed with great care. Nicolas said there would be a ‘shuttle’ charge on delivery, maybe $ 150. At contract signing it increased to $ 250 — $ 500. On delivery day they asked for $ 800 to delver. Always cash. I was overcharged at every opportunity, and when I unpacked I saw carelessness everywhere. The total cost was much higher than even pods would have been, and I would not have had the breakage and damage, or the aggravation of being ripped-​off when it was too late to argue. I cannot give them a bad enough rating.
I hired Silver Vanlines because I didn’t see negative reviews. At the time Ithere were no reviews for them, which led me to believe they were a startup. I now think this company changes its name periodically to shed bad reviews, or operates under aliases.
My advice to everyone is to use one of the pod-​type services and do your own careful and solid packing. A truck looks cheaper, but by the time they’re done with you, you’ll be 50% over the estimate.

We had a fantastic experience with Silver van lines. Nick was our salesperson and he was responsive, helpful and organized. The crew was unbelievable. They were polite, personable, and efficient. They took time to ask questions and place furniture and took great care of all of our belongings, including our 50 year old dresser. All of our stuff (including the storage items) were unscathed. They have perfected being really fast and efficient without making the customer feel like they are rushing. We considered cheaper companies but we were so happy we chose Them. Their estimate was spot on, In addition, I felt that the moving crews are probably treated better by Silver van lines in terms of wages, benefits, etc. versus the cheaper companies. I like to think about those things when I hire someone. In addition, if anything ever went wrong, I would definitely want to be dealing with Nick at Silver van lines and not some of the gruff people I talked to when shopping the discount companies. Definitely they were the best part of our move. Moving stinks, but these guys made the actual process painless and dare I say sort of fun? They (almost) make you want to move again.

I recently moved from San Diego California to Dallas Texas.
i’ve looked around a lot for a good and reliable moving company so I could feel secure with my relocation .
after hearing a lot of stories about different companies my friend recommended to me
Silver Van Lines after he recently moved with them and had a great experience with The company.
my friend was satisfied so I decided to move with Silver Van Lines they had great customer service always answered always give me answers to all my questions they were in touch with me along the way and also after receive my belongings they check to make sure everything went smooth at the delivery
The crew that showed up at my house were really friendly explained everything to me and my husband they arrived on time to my house pick up and packed everything properly help me move the stuff from my house that wasn’t going and took it for me to Goodwill the team was excellent and professional
When the crew showed up at my house in Texas they help me move all the furniture in the place where i wanted my furniture to go and when they were done they made sure that we didn’t need anything else thank you for your services
I would definitely recommend Silver Van Lines to more of my friends as I did already my friend that is moving with them next month I would definitely move with them again i’m glad to recommend
Silver Van Lines to others definitely a friendly and caring team from the representative Robert that I spoke to before we moved and Aaron with customer service that was in touch with me the whole way through the relocation
Thank you silver van lines

My husband and I are looking to relocate in August and had reached out to several moving companies to start the process. I am currently just in the research process but plan on reserving our moving company in the beginning on June. We were seriously considering Silver Van Lines due to the quote, however, I was turned off by their customer service.
I had started to receive several calls from the companies to follow up (which is great). So I responded back to each one letting them know of when I will be getting in contact with them. However, I noticed that I had received several calls from one company in particular… Silver Van Lines.
When does any one person need that many calls from a company? They’re worse than telemarketers. This morning alone I received five missed calls from two different phone numbers all of which included voicemails from… Robert from Silver Van Lines! Starting from 8am with the last call finally at noon, which is when I decided to just call them instead.
I spoke with Robert and then his supervisor. Not only was Robert lacking in the customer service but it was clear where his horrible training came from. His manager, turns out, lacked the people skills it takes to work with people. She tried to convince me that I hadn’t received that many calls from them… to which had he not left a voice message EVERY time he called, it might have seemed more plausible.
If this is the service you receive up front I question the kind of service they continue with throughout the entire moving process. Moving can be stressful enough without having to worry about an unruly vendor.