SignOn San Diego Daily Deal

Yes, they’ve had some prob’s w/​their vendors; but, wait for it, they also are quick to give you credit for your purchase. For that alone, I dig these guys and their many useful, fun deals. Careful, Unilocalers, it’s too easy to sign on for 2many deals, leading to chaos and wallet shrinkage. OMD!

Customers Beware — they do not screen their vendors. I purchase a service where the owner of the service (the only employee) came into my home. After speaking to the owner, it was clear his business is not what is represented on the deal. He didn’t do everything stated in the deal because «it was too difficult» and he broke a couple of things and didn’t know how to fix it. Even more scary, this guy talks out loud to himself when he’s doing his work.
It took a couple of emails before someone from daily deal called me back. I told her about my concerns and the sloppy/​unfinished work. She agreed that he has no residential experience from his website but would only offer a $ 10 back as a courtesy. I told her that since he only partially finish the service, I can’t hire someone to just finish the areas he didn’t do. It’d all have to be re-​done. She was also to speak to her manager about the safety concern — but I never heard from her again.
Clearly, I trusted daily deal to background check their vendors. Do they have a criminal record? Do they have experience doing the work they are selling? Do they really have an office at the address they gave you, or it is just a PO Box? Clearly, this was not done. If you think about it, daily deal takes in about 50% of what you pay for the deal. Surely, for such a high cut, at the very least they could do more to ensure the safety of their customers.
Not doing the background check is disappointing. Not caring — I’m speechless.

Watch out for the fine print and bait & switch

I purchased one of the daily deals and received a confirmation emai. However, when I clicked on the link to print my certificate so that I could use the deal, I got an error message. I emailed the SignOn San Diego people with the form they require, and I got a not-​at-​all-​helpful email telling me to check my account for deals I’ve purchased. As I had told them, I already had done that, and it did not list any purchased deals. This is my problem. I could not find a phone number to talk to someone. Finally, someone at the U-​T gave me a phone number. Of course, I reached an automated message telling me to email them.
This is no way to run a business. I have purchased deals from such sites as Groupon before, and have had no difficulty. I shall continue to purchase from other deal sites, but I seriously doubt that I will ever purchase from SignOn San Diego again.
Extremely poor customer service. They do not even merit one star.