Sears Roebuck and Company

Returning a tool box today turned into a horible experiance. I had gone in the day prior to confirm that I could return the box that I had purchased five months ago. I had the receipt and a large sticker on the box that said it came with a 1 year warrantee. Was told it would not be a problem by two clerks. The second checked with a manager and she also said no problem. I figured, but didn’t want to empty my tools and lug the box to Sears without confirming first. So today I removed my tools, took the box to sears, had a very helpfull sales clerk show me more expensive metal boxes that should work. Needed managers approval first since it was over 90 days. No problem! Then Philipe shows up. Put on the brakes. Tool boxes do NOT have a one year warrantee he says. Wrong! Right on the box as big as life it said so. Well… ok but you have to exchange for the same box. What! That’s not what 4 other people told me. «well, i’m the manager in this department and I know what our policy is.» Really, you didn’t even know the tool box had a 1 year warrantee? Long and short of it is I finally got my way. Philipee was very rude. Said «Ok, we will take your money.» referring to the extra $ 35.00 I was paying for the new metal tool box. I really couldn’t believe it! And I have always liked Sears. What a shock! Then I noticed there was almost no shoppers in the store. Same yesterday as well. I guess customer service is not really that important afterall!