Scripps Mercy Hospital San Diego

Why no 0 star option?! Everything that others are stating is REAL & TRUE. Nurses were average, the nicest was the gal who sat with my daughters friend in the room for 10 hours just to lay there with no fluids and no necessary medication until the very end and then they told her she’s «good to go!» We spoke with the Doctor as we were concerned for her well being in about 6 hours and he pretty much said she can leave and come back when her symptoms reach a point of SEVERITY. Never in my life have I ever heard of or witnessed such an awful experience. I understand there are a lot of homeless, drug addicts around the area but DO NOT profile — a «professional» physician talking down to my daughter & her friend (after he just shot medicine in her to make her groggy”) who is totally out of it is absolutely unprofessional. They sent her away with NOTHING but a sheet of paper. My daughter left in tears because her friend laid there in despair waiting for medicine and to be admitted for 13 hours, just for them to suddenly discharge her at 5am! What would she have done at that hour anyway if no one was there to pick her up… Walk around and hang out with the homeless drug addicts walking the streets!?! If anything happens to her btwn the time they left 515am, until she sees a physician later today or wherever she can get in, you better believe that no one will have to worry about this TERRIBLE hospital providing inhuman care to people. And they’re frustrated that all the homeless keep coming back in… Weird!?! I wonder why… get it together Scripps. HUGE disappointment.
You’d think with all of these «heart felt apologies» they are writing in response to the TRUTH that they’d make some serious changes…
But NO. Just blowing smoke up people’s asses.
The higher up folks WILL be contacted with their nightmare experience. My daughter recorded their conversation so my husband and I heard first hand how they were treated. NOT okay with this at all…

I was disgusted by how they treated my friend who is paraplegic. Didn’t offer him resources & discharged him post op to a horrible bed bug infested home because that was the only place he could go. I tried to speak to a case manager to help him because I’m a RN at a different hospital and she was the rudest most unprofessional woman I have ever talked to. I called patient relations and they never returned my phone call. I would stay far far away from this hospital!

Substandard service, uncompassionate employees that seriously lack communication training and not much interest in plus aged patients! DO NOT TAKE YOUR AGING PARENTS HERE!

DO NOT GO TO THIS HOSPITAL. Absolutely worst service ever. Some of the nurses act like they don’t even wanna be there. Doctors are mostly students being taught on you as your test dummy. The worst visit ever!!!

Came here one night at about 1am with my girlfriend. This is the closest ER to our home in downtown Sd. When we walk in to check in we are greeted with all the drunk and cracked out homeless people waiting to get in. One just wanted to sleep in a bed another was drunk out of his mind talking to everyone. When we finally get into a bed and the Dr comes he was very rude and condescending. The nurses where also very rude. The room they took us too was dirty and not cleaned. I was even hesitant to have my gf lay on the bed. (See attached pics) all and all skip this place and go to the next closest one. At the end the Dr changed his tone because he must have over heard us talking about the despicable service we have received.

These wonderful folks took care of my wife. While reading the other reviews I agree with one thing the rooms are dated for sure. Somebof the other things though I can’t say we had experienced them. Everyone that took care of my wife was awesome especially one nurse named David. He was the most caring person I have ever met. Each time my wife pressed that call button he was right there. Also while my wife was in the hospital I elected to spend the night there. They moved her to a private room and brought me a cot. Also while there they took care of me too they would stop in and say that they had an extra tray and they always made sure that I was informed of what was happening with her. I couldn’t have asked for better care of my wife. It felt more like a family member taking care of us then someone just doing their job.

i had delivered both of my children at Mercy Hospital. first was in 2012 and second was this year. Both i had a great experience. Although, there was a few staffs that made my experience wonderful at the Labor and Deliver Unit. I will always hold them dearly in my heart and i will Always pray for them to continue with the great spirit… especially the young CNA in the recovering Unit (i can’t remember her name). The only cornered i had was with the senior nurse and other doctors that pop with student doctor without asking permission of the patients for their «RIGHT». But, i hope they will change their attitude somehow, since they think the know everything.
«I love the idea the have the Chapel for people to attend and pray. «
Overall, was a great experiences since we all come from different background and walks of life. We live and learn as we encounter things in life. i Recommend others to visit the hospital.

Pretty sad when my Urgent Care Doctor has me rushed by ambulance to Scripps due to extremely high blood pressure and chest pain. The hospital was slow, staff treated me like a number and then the doctor prescribes me Pepcid for heartburn and then goes on to advise me to see my primary care physician in the next three days as he feels I am at a VERY high risk of a possible heart attack. This makes no sense! After waiting over 45 minutes just for a nurse to come in and remove the monitors and IV I got fed up, took them off my set, removed my own IV and asked them where the nearest exit was. I will NOT be back and simply can not recommend this Hospital based on my own personal bit horrible experience.

I have been to this Hospital many times in the ER and had to stay after a accident for 10 days and surgery and they have been very helpful every time. Nurses have always been nice and Doctors have been very helpful with many different situations.
ER wait time can be fast or can take a couple hours but any other hospital I have been to is the same thing. Any hospital ER is hit or miss. Word to the wise from the bad reviewers, if you walk into a waiting room and see a ton of people you are gonna wait a long time no matter what hospital you go to.
Normally if one ER is busy then they all are busy within the proximity.

Updated reveiw…
So I was supposed to be contacted by a manager or patient advocate within a week. I understand it was thanksgiving holiday 2 days in the last 3 weeks, but of course they were full of bull excrement and they just want me to go away and disappear. This goes to show their commitment to their patients. Especially the ones like me that they try to KILL by OVERDOSING me on albuterol and steroids and GAVE ME THE WRONG MEDICATION and then as a extra treat my RN VIOLENTLY RIPPED OUT MY IV LEAD, while I BLEED in the hallway. I couldn’t wait to get out of there. This hospital and its staff in my opinion; are the most DANGEROUS, INCOMPANTANT, SADISTIC LYERS full of bull excrement that I have ever known. This is the WORST STAFF and they are even WORSE AS HUMAN BEINGS. This place should be SHUT DOWN, CONDEMNED and DISMANTLED to protect public health; and it’s management ARRESTED! I WOULDN’T EVEN GO HERE IF I WAS DYING, BECAUSE THEY WILL JUST SPEED UP THE PROCESS!!!
If you wanna DIE this is the place for you. Just come in tell them you have a headache OR something… don’t worry they will take care of the rest…

Waited 3 hours with Crackheads in the lobby and never saw a doctor! Left in pain with no doctors in sight and got billed 2 months later $ 245!!! ARE YOU KIDDING ME??? $ 245 for NOT seeing a doctor! Unbelievable!

Woke up with severe stomach pains this morning and went straight to Mercy. They weren’t to busy in the ER and they got me right in.
Everyone that worked there is so friendly and nice. I got all checked out and even got a CAT Scan.
They found a solution to my stomach pain and I’m feeling much better now. All my nurses were great, thanks Sally!!!

Pretty much what everyone is saying. With very few exceptions, the RNs are spiteful and rude. I had the unfortunate luck to be in here for 6 days. Nightmare. Filthy rooms, unsympathetic rude nurses and bad administration. 1 nurse stood out with amazing nursing qualities, but I only had her for one night.
I WISH I HAD TOLD THE UBER DRIVER TO GO TO SCRIPPS MEMORIAL ER INSTEAD. LIVE AND LEARN. NEVER AGAIN.

Came here for a preggo test… but wasnt worth the time to wait and see a doc… so i walked across the street to CVS and bought one LOL — #NEGATIVE ha!

I’ve been here a couple times this week to see my friend on life support in the ICU. The care they gave him is phenomenal! Never expected to see the outstanding attention. They’re very friendly and informative. I’m beyond words and so thankful my friend is getting such incredible treatment. If I ever need hospital treatment, I’m going to Scripps. Best hospital I’ve ever been to.

I would give a 0 if I could. DO NOT GO HERE. We have been waiting here for 6 HOURS and counting and we still haven’t been seen by a doctor, no exaggerations or lies. I have had the same experience before but for 5 hours so this is definitely not a one time thing. If you want to come here, expect a wait.
EDIT: After we were finally seen by a doctor at hour 7, he told us what the prescription would be and then left. It took the nurses an extra hour just to print up the prescription because they were busy chatting it up with each other. 8 hours total.

This is the worst possible place you can take yourself or anyone you love. The customer service is awful. I wouldn’t wish this place to my worst enemy. Health is something that should be taken seriously and although doctors are taught to be detached this place takes it to another level.
I took my mom here for her surgery and the nurse FRANCIS couldn’t have been more rude. If it wasn’t for the lovely gal at check in-​SANNA this place wouldn’t deserve a star at all. Kindness goes a long way in these situations. Having previously worked in this kind of environment, I feel my expectations are reasonable.
As someone else mentioned in another review; «unless your dropping dead don’t go here.»

Unless you are about to drop dead don’t brother with the ER. I almost cut the tip of my finger off at the shop at night, not a big deal I understand, and walked into the ER wanting to get a DR’s opinion and to see if I need stitches/​if they would help. I had the finger in question wrapped up in tissues and was in a small amount of pain… So they check me in and then avoid all questions about the wait, soon after 2 hours of sitting there holding my bloody finger I realize it’s gonna be about another 2−3−4 hours before I get to see anyone!
Just is just unacceptable, it wasn’t even «busy» there was about 5 – 8 other people in the area, and one sleeping guard, most of them walked out when the nurse told everyone she its going to be even longer of a wait since they were «swamped» and the Asian dude taking vitals was telling me on some of the people in front of my had «chest pains» and need to be seen before me. Do they have like 1 doctor and bed in the back!!! None of us there were dying… but having to wait 5 hours to see anyone is just ridiculous, a full sized hospital should be able to get though people a little faster then at the rate of 2 a hour. I will never come back to this location ever.

Came here for my pre-​surgical work up and then my outpatient surgery. Both times I was here everyone was professional and friendly.
I hadn’t been by this hospital in a least a decade. It seems as though they are always adding things on. I got lost. There are two outpatient surgical centers, my fault for being a chowder head, I did write down that the one I needed was on the second floor and I inadvertently went to one that was on the first floor of a different building. Of course they didn’t know who I was.
So, on my surgery day, at least I knew where to go. Too bad my doctor was running behind schedule. I had to check in two hours early and then wait an extra hour and a half. At least the super kind nurses gave me heated blankets and I had a room to sleep in, until the anesthesiologist came in and gruffly woke me up. Haha oh well, can’t win them all.
I do like their heatable gowns, it’s a nice touch having that warm air blowing through the gown; especially as hospitals are very cold. Probably a highlight for me was walking to the surgical suite in my purple gown with that mesh cap on and those sexy leg compression thingys that get plugged in after they get you on the table. Oh yeah. I’m sure I was a sight to behold. Especially given that it took two tries to get my unruly hair stuffed into the cap.
All the nurses were extraordinary. I wish I was better with names. I do remember Ellen in recovery though. She was awesome. She had the job of waking me up. Hope I wasn’t drooling Ellen! Seriously though, she had to help me out when I was not feeling my best, and I can see how that would be a tough job depending on the patients. All the nurses I saw today genuinely looked happy to be there. This is a hospital I would return to for care.

After Marty’s colonoscopy with a 5 centimeter biopsy of the mass in his intestinal tract in July of this year, which resulted in complications from pain levels so high he was unable to even do activities of daily living.
Also, I was here in Long Beach and not due to arrive for another 3 days and, after seeing an audio-​video of him struggling to manage things, I contacted his primary MD. and we both concurred admission was paramount for his recovery & pain management.
Since BOTH his primary MD, Dr, Caperna & I as a PA-​C have admitting privileges for Schripp’s we concurred that he must go, I contacted a friend who came by and picked him up, he was admitted and in private room, without incident.
This medical center, is exceptional, and with many medical centers getting a bad rap these days, (they all do in one way or another-​ER visits are a nightmare anytime, but you need to know some tricks to get in quick-​tell them you think you’ve been poisoned, that’s one that works every time!)
Based on MY primarily relevant to a customer experience, we had no negative incidents, and I made it clear that because we were affiliated with the medical center, I wanted no conflict of interest or anything that would take away from the care that any patient & assistance their families would receive because of that obvious detail.
They do Primary Care nursing here, which is quite the norm these days, 1 RN, for 2 – 3 patients, 1 CNA for 3 – 5 patients, a phone extension to contact either and, every need was met; adding in all of the other departments within the medical center doing their part to insure Marty’s needs were met was not only above board, it is what I expect from ANY medical center, and our expectations were met on a professional, timely, compassionate and sincere level.
Upon Marty’s discharge, his pain management was under control, and all of the other needed components were in place for his home care which was handled excellently by discharge planning, along with the thoroughness of the nursing staff who made this a much easier task because of their attention to detail.
Amazing what some Morphine, Demerol & TLC will do to ease your pain, especially for the challenges that laid ahead, which I might add now are in the final stretch, and it all started here at Scripp’s.
If you have to be hospitalized, live in San Diego, our choice, many people make this their choice, and I recommend you do the same & research their website:
Check out feedback from other sources & ratings aside from Unilocal if you have any doubts:

A friend, loved one and even someone who has no support system or family to love them deserves nothing but the best in health care, yes, no matter who they are, even YOU are that someone too, like Marty is to me:

No.