santa fe auto group

All i can say is wow. I gave them a call got in touch with a man named alex. i showed up and looked around for a min. Walked into the office and asked for alex but i was greeted by a man named duane. So he said he can help and he did. With in 2 days or less i was driving away in my dream car. All thanks to duane. He can make it happen so i strongly suggest going there. You will be treated excellent.

Duane is the man! if you need a car, this is the place! Duane handled EVERYTHING for me short if signing the papers. I was having a hard time getting financed and Duane made some calls and gave me a shot! Best car buying experience I’ve ever had, and this was the 7^th vehicle i have purchased. Thanks Guys!

I bought an Audi from them in 2014 that I no longer have because the car was a complete lemon. The check engine light came on after less than 24 hours of having the car and after paying to have my car inspected by two different mechanics it turned out the vehicle needed thousands of dollars worth of repairs after Alex the manager assured me the vehicle was perfectly safe to drive and that it needed no work. I paid for these repairs out of pocket even though they were supposed to be covered under my warranty. I even tried to return the car or even get a different car off their lot and they refused! They ask you to write a good Unilocal review and your first oil change would be free, what a joke! Please go elsewhere when car shopping!

Tried to buy a car here… but it completely turned into a bait and switch.
After a couple of weeks of shopping around town at various car lots and dealers I happened upon this lot. The guys here are typical car salesmen, and the one that latched onto me was named Robert. Someone else has posted his photo sitting a desk in the shirt and tie. We briefly discussed what I was looking for and what my budget was and then he asked me to wait while he went and got the price list from the office. He took me around the lot showing me cars that were over the budget I had set with him, and then would say that he could knock each one down about $ 2000.
I went along with this for a little bit and then he finally did show me a low mileage Ford Focus fully loaded that I was very interested in and the price he knocked down put me at my budget. I took it for a test drive and spent some time checking it out. They wouldn’t let me take it to my mechanic though. Instead they were offering a warranty for anything that went wrong within 30 days would be covered. After debating a little and not finding anything else, I told Robert I would take him up on the offer he presented me. According to Robert, we were all set and he just had to go start the paperwork.
After filling out documents and photocopies and then waiting 30 minutes Robert then tells me that he couldn’t honor the price he offered me and instead it was back to the price without the $ 2000 discount; Surprise!
So we went back and forth on this and he kept going to «his boss» but he said that they wouldn’t budge. I also spoke to «his boss» and got no where either. I really liked the car and offered to split the difference with them as a final offer. They declined and I walked.
I highly suggest avoiding this place. If you do venture here, take Robert and his list with a grain of salt before getting too excited about anything you find.
I ended up finding a better deal on a dealer-​certified Ford Focus with fewer miles (but not all the bells and whistles) and the Hine dealership in Mission Valley. They were awesome there and the car has been fantastic!

This Place Is A Complete Joke Communication Skills Are Horrible As The Prices On The Vehicles. We Bought A 2005 Chevy SUV With A Hell Of Problems. To Start With When I Bought The Car At First I Drove It For Two Days To Be Exact Then I Took It Back To The Dealer. So My Car Spend The First Month With Them It Was So Bad That We Had To Re Do the Contract Because My First Month Payment Was Due. The Traction Light And Anti-​Lock Braking System (ABS) Light Also Came On Which Cause My SUV To Skied Constantly Which Is Dangerous So If You Have Kids And Care For Their Well Being !!! DO NOT BUY A CAR HERE!!! After That I Took the Car Up To Four Times For Them To Fix The Issues But I Was Lied To Every Single Time Then I Told Them I Dint Want The Broken Car Due To Their Lack Of Communication And Costumer Service. As For Today The Car Remains Broken So I took It To Another Shop To Get A Estimate On Fixing It And If Any Work Was Done To The Car Since I was Told The (ABS) Module Was Replace By Santa Fe Auto Group But The Shop Told Me No Nothing Has Been Done To This Car As On Service On That Category. I Received An Estimate Of $ 600.00 And Some Change For What Really Needs To Be Fix. Since Then I haven’t Gotten A Response From Santa Fe Auto Group If They’re Going To Fix It Since I Told Them They Had Their Chances To Do It Themselves To Many Times I Don’t Want Them To Touch It Since I completely Don’t Trust Them.
Best Of Luck To All Who Are Looking To Buy A Car To Avoid A Headache Don’t Waste Your Time Here… Thank You

We’ve been car shopping for a while now. It’s been a frustrating process, but the salesman here was friendly, helpful, and put zero pressure on my wife and I. They didn’t get upset or try to pressure us when we test drove a few cars, returned at a later date, and test drove one again.
I used to work at an auto shop, so I would like to think I’d know if someone was trying to mislead me. I feel like they were honest and up-​front with us.
We decided to save up and increase our budget before making a purchase, but we plan to stop here first when we are ready.

I just bought a car from them yesterday and I’m so happy. Great customer service and the best prices. Thank you Alejandro for explaining everything to me so clearly. Definitely recommend to buy from them.

Raul you’re ignoring my review and indirectly calling me a liar by disputing some of the things I said. You’re also being condescending in your attempt to explain to me what sensors do and what car shops often recommend. You’re telling me you’ve strongly improved on the things I’ve complained about? Did that happen over night? Why are you attempting to refute my poor experiences then? If you want to refute my review one by one, I can simply refute your silly response one by one.
1) I don’t care whether you offer oil changes for a good or bad review, a good review is implied in your offer because no one is going to give you a bad review and then come in for a free oil change.
2) Your second rebuttal is an incomplete sentence and I’m not sure what you’re attempting to say.
3) I never said that you said it wasn’t your responsibility once it rolls off the lot the next day. I said I complained to you about it later on, and you did say that. Please don’t try to imply that I’m lying.
4) I never said that the warranty should cover cosmetic parts. What I was complaining about is that your mechanic lost the parts, and it would have been free for me to fix if he hadn’t lost them. Instead I had to buy a whole new setup and have you guys put it in. I have the receipt, it was over $ 200 dollars I paid because your mechanic lost the parts. How about you pay attention when you read this so I’m not explaining it again.
5) Yes one of my tires did have an air leak, and yes all of them were worn down. But that’s my fault for trusting you to sell me a car with decent tire tread remaining.
6) My brake light did come on, and I didn’t replace all the brakes, if you read the review you would see that I said rear brakes. No it wasn’t an upsell so stop trying to talk to me like I’m an idiot.
7) I understand that the windows all worked when you sold me the car, Obviously I wouldn’t buy a car that had dysfunctional windows. I was using the window issue as another example on the laundry list of issues this car has had in the short time I’ve owned it.
8) the fact that you smog your cars before you sell them is irrelevant to what I was saying, of course you smog your cars, I’m sure there’s a law legislating that you do so. I’m simply bringing attention to the fact that the cars you have can have all sorts of problems coming from random auctions.
9) I never once said that you need to drop everything you’re doing and focus on my car. But I think most people would agree that it’s common courtesy when someone from your business tells me to come in that when I do come in I’m actually seen and not waiting around for hours because the mechanic had no idea I was coming. This concept is commonly referred to as an «appointment». You actually contradict yourself when you say that you don’t drop everything you’re doing to help customers when you immediately after tell me that you «advise if any of our customers have an issue with their car to bring in asap». Obviously I shouldn’t bring it in ASAP. I wouldn’t want you to have to «drop everything you’re doing».
You didn’t address that your companion there never called me back. You didn’t address that I’ve been told to come when my arrival wasn’t expected. You didn’t address that your mechanics only work weekends. You didn’t address that your mechanic lost my parts which resulted in me having to buy a whole new vent frame. You didn’t address the fact that you texted me not know what I needed rather than calling me like a professional would. You didn’t address most of my review.
Anyways like I said, rather than attempting to argue with me why don’t you accept responsibility for your poor service. You didn’t even address half the things I complained about. Don’t tell me to call you when you consider the act of calling me back «dropping everything you’re doing». You guys have told me to call you multiple times and multiple times I’ve received no call back. You boast about having customers come in for problems, but you act inconvenienced anytime I bring the car in. If you want to keep going back and forth I can, just try to stay relevant next time and be sure to read my post thoroughly.

I have had a HORRIBLE experience with Santa Fe Auto Group! For starters, when I bought my vehicle; they noted It needed a detail, the calibers would be painted, they would fix the sunroof and back windows to roll down, and the vehicle would be ready for pick up in about 2 days. I finally was able to pick up the vehicle 10 days later, and the sunroof nor windows were properly fixed. I had to leave the vehicle a second time for the mechanic to take it to a BMW dealership for proper maintenance. I told the dealership the vehicle had been smelling like gas (prior to this the mechanic said that he has «fixed» a whole in the gas line), nothing was done, the dealership assured me it was fixed. Next, I wake up and my car didn’t start (mind you this has not even been a month with the car yet) and I had to have it towed to the dealership. I had to pay for this out of pocket! Supposedly, the dealership replaced the starter, but my car starts with a «shuddering» noise. I told the dealership this was not fixed properly, and ALEX said «they replaced the starter already, and as a courtesy. They are not an auto repair shop and that maintenance should be done somewhere else because my warranty doesn’t cover that». I completely gave up dealing with this dealership for maintenance, and personally would not like to contact them again BUT, I STILL HAVE NO LICENSE PLATES! I bought this car in August & its now December… and I have called the dealership 4 times, two no answer and the other 2 calls I was told to call back.
I believe they sold me a lemon, they sold me the car with an engine light on and told me it was because of aftermarket tires, well actually I have had the tires replaced and my engine light is still on! Now I have to come out money out of pocket again to take it to a BMW shop.
not to mention, I receive this email today …
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Subject: Help and Favour… Alejandro Valdos [Options] From: Alejandro Valdos
Hope all is well with you, Am out of Country to Turkey for Xmas Tour, I have a little problem here, my card didn’t work here… I tried about 5 different Machines but all to no avail. I am stranded here I don’t have any money with me right now, so i was wondering if i could get an urgent loan of $ 1,550 USD from you or any amount if not all. I’ll refund back your money immediately I get back in 3 business days.
Let me know if you can help me out.
Alejandro
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What kind of shop are they running here!
I would NEVER buy a car from here again, nor recommend anyone. Please be aware this only notes half of the problems with them!

I bought a car from Santa Fe Auto Group a few months ago. Customer service as well as product is 5 stars!
They were very friendly right from the moment we entered the door. They really went out of their way to accommodate me and gave me quite a few incentives as to why I should buy with them. They even dropped the price some and arranged for my payments to fit my budget!
Within the first two months of having my car, I had a few issues but they were always so helpful with getting everything fixed. They always got my car back to me in a timely manner and always honored their warranty. Now my car runs perfectly!
They know how to treat customers and they keep their word. I will refer any of my friends who need a car to them!

I need a car for my wife and found them on their new location after they moved from Kearny Mesa.
The sales department was great. Our sales man was extremely down to earth, honest, patient and intelligent. No BS or upselling. He made my wife and I feel very comfortable throughout the entire car buying process. It took us probably twenty minutes to finish all the paperwork. We got a pretty good deal on the car.
I highly recommend Santa Fe Auto Group !

I had very little money to put down and Alejandro helped me get into a car! They were very helpful and informative. The process was very quick and I was satisfied with it and will be back! Thank you all!

I hate buying cars at dealerships, as a girl, sales man can be hustle; I bought a car with this guys and I have to say BEST EXPERIENCE EVER!
Raul make the process easy, clear and smooth.
I highly recommend this place! Good inventory and great service!!!

Update: It has been 3 years since i’ve left this review for my purchased car from Santa Fe Auto Group. I have since spent over $ 4000 on this car and it is literally in the shop now as I update this review. I beg you, stay away from here. These people sell lemons left and right. It only enrages me more just reading the original review below.
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To start, the only reason 5 star reviews are posted is bc they bribe customers with a free oil change and car wash in exchange for a 5 star Unilocal review.
Here is a copy of the email I sent to them when my car (purchased there ⁴⁄₂₀₁₃) was towed to them for the 4^th time.
Dear Santa Fe Auto Group,
Please keep me updated on the process of my towed car in your lot. And while it is there, the car is still «shuddering» like it always has; The RPM gauge odometer is starting to go up and down very quickly and the car starts to stutter as I am driving. My obvious concern is that it will break down and leave me stranded, again–
Also, the error message on the dash board that you checked the last time it was towed did not go off like you said it would; could you please tell me what is causing this? Also, the oil light came on a few days ago too– which I thought was odd because your mechanic changed it last and according to the car data, it still has 3300 more miles to go before it needs to be changed again.
Per our emails last October, I asked you to look at the broken AC; it takes about 30 minutes for the air vents to blow as cool on the driver’s side. I also asked for you to see why the car is still taking a while to start up when I turn the key in the ignition. You assured me the car was repaired, yet these same problems still exist.
Please do not complete any work without written authorization for me or my husband (email is fine). I want to avoid the situation like earlier this year when I asked you not to change my faulty brake pads since you said that they were good, but tried to charge me for them when I picked the car up– and of course, due to my frustration you called the mechanic-​spoke in a language I did not understand, to determine the breaks were actually not changed at all.
For the record, I cannot express to you the frustration your company put me in yesterday when my car was towed to you. I was first told that you would not honor my warranty when you have «serviced» my car under this warranty before. Then I was told prior you could offer me a rental, then I was told yesterday only certain people could honor this policy, then the story changed to you just had no cars available to rent. So after I finally got you to agree to have one of your employees drive me to a rental place for me to rent a car-​I literally had no other way to get there, the employee couldn’t find one due to the lack of ability to speak English– so by the time he brought me back to your dealership, all the local car rental places were closed. My husband was deployed and I had no one to come and pick me up. Even though you offered to have that same employee bring me to a rental place on the other side of town on his way home, I thought that was ludicrous considering he couldn’t get me to rental place 2 miles away because of communication issues. As I stood there practically in tears and begging for a rental because our family only had that one car and needed a way to get home and work, you and the entire team could have cared less to help. I could not believe a company would be so helpless to its customers considering the car they sold has caused me nothing but trouble the second week after I drove it off the lot.
–This is only HALF of my nightmare with Santa Fe Auto. I can not say it enough, stay away from here. They will scam you, sell you a worthless car, and leave you out to dry.

These place is AMAZING!
I had a great buying experience with Alex and Raul. Both went out of their way to make me feel like at home and find the best option for me. Showroom is neat, clean and they have a plenty car options, definitely one of them will be for you. A complete satisfaction to have a deal with them, paperwork process was fast and simple! in a couple of hours i was driving my car. BTW they are also really good helping you to get a loan at lowest interest possible
I would recommend anyone to check out Santa Fe Autogroup if you are looking to buy a car!

Have to say this is the best place if you need to buy a car. They have excellent quality cars BMW, Mercedes, Toyota and if they don’t have what you want, Alex the owner will do a special order for you. I bought my 2006 bmw 2 yrs ago and what I love about this place if I need any kind of maintenance in my car, Alex say bring it in and he gives me BMW parts at cost. Oil change is way cheaper then any where else. Best Mechanic s that specialize in domestic cars. If you can’t get approved somewhere else Alex will make it happen. That was me 2 yrs ago and now I have established my credit.

Great service in person but these asshole dont list prices or miles on the internet

If you are buying a car, this place is great. Has good service and people is nice

Great place to buy a car, honest, not push, no hassle. Owner was really friendly with great customer service. If you are looking to buy a car check this place out

good cars with carfax, and good pricess! Financing made simple. Good job!!!
:) bought my 525i with them I was in and out in 2 hours. when its time to buy my daughter a car ill be back.