San Diego’s Best Property Management

We located one of their rentals through VRBO. I had a ton of questions as I balanced family travel with convention requirements. I found the team to be really helpful in answering questions, providing very quick responses and clear rental guidelines. The booking process was seamless. I even messed up the payment instructions but they worked with me to get it sorted out quite quickly.
Then the unthinkable happened. .. the convention was moved and we had to cancel our reservation and find other accommodations in a different city. Pam and her team were very responsive and empathetic to our situation and attempted to assist us. I am impressed by the service and professionalism.
So, while we didn’t get to ultimately stay at one of their properties, I will definitely try again because they were ethical, professional and friendly.

San Diego Best… What a joke!!!
They should be sued for false advertising.
Where do I start with these people and how bad they suck. How about that you can’t get ahold of anybody. Go ahead call them or go by the office. I guarantee nobody will answer and nobody’s there. They have 3 women running this (business). Tabatha is the moe of the 3 stooges. One I swear has early alzheimer’s.
I should have known they weren’t the (Best) form my first experience with them. I was supposed to meet the one lady with early alzheimer’s at a property to rent. I wait 10 minutes after the time we’re suppose to meet. I call her. No answer. I call again and leave a message. She calls back 10 minutes later telling me that we aren’t suppose to meet till such and such date. I tell her that’s today’s date. (Oh is it?) Yeah… She says ok then, just knock on the door and look around. People are still living there but it’s ok. Call me back and tell me what you think. Okay…
So I knock on the door and some guy answers that doesn’t speak English. Then some little kid pops out that can translate. So this 10 year old shows me around this very messy place. I’m not judging. He tells me I can’t look at one of the rooms because his grandmother is sleeping. So awkward. I looked around a couple of minutes and left.
I get the place because it’s a good deal. Then it’s time to sign the papers and get the keys. I had to pay a pet deposit that they hit me up for at the last minute. That’s fine whatever. Then I’m told (I can’t get you a mailbox key yet.) I call her a couple of times about the key, only to be told she’s working on it. Telling me her problems this and that. I’m waiting on important new hire papers that I need to sign. I don’t tell her this, just trying to be patience. It been two weeks now. I call her again to see what’s going on with the mail key. She is saying the same old crap and I tell her it’s been two weeks. Then she says in a real nasty voice (it’s not that big of a deal). That’s when I ran out of patience with this… You fill in the blank. I yelled over the phone at her to do her job and don’t tell me her problems and get get my dam key!!! Then hung up. I got my key a couple of days later. She was saying how I was very belligerent to her and blah blah blah. No I’m sorry about the key, just how I was belligerent towards her. That’s just the beginning. This is getting to long. I’ll just add that I had a stove that broke and it took over two months to replace. A rat problem that I took care of, not them. Some BS deposit charges even though I left the place cleaner than when I got it. One last thing. The place got fumigated and had to spend two nights in a hotel. I guess I can’t blame them for that, but I will anyway they pissed me off. They suck hope you have a better experience than I did. good F-​ing Luck!!! You’re going to need it!

If I could give a rating of zero stars, or negative stars, I’d do it.
This company was THE worst experience with any company I’ve ever worked with in my entire life. And, no, I’m not exaggerating.
Rude — so incredibly RUDE! Unprofessional is not a strong enough word. I was rendered speechless at the way they spoke to me, their client. They lost my business but still kept the same rude person on, they steered people interested in my property to other properties, leaving mine vacant. They even told people it was not available for rent when it was! I could go on and on. Do not trust these people to care for your rental, do not trust these people to give you a good renting experience.
I took a look at my advertisements — which they wrote up — and they were embarrassing. Every other word was capitalized and/​or misspelled. When I informed them of the many mistakes, they got upset and argued with me! They even insisted that Comic-​Con is indeed spelled «Commie-​con.» I had to write the description myself.
Avoid, avoid, avoid. Don’t even think about it. Just trust me, avoid these people at all costs. I switched to a new company — they are fantastic. I get more rent now, I’m constantly booked (hardly ever was with SDB) and actually cash flow for the first time on my rental instead of bleeding money, as I did with SDB. SDB faulted my décor, location, and condo, but clearly, now that we’re doing well, it was all negative BS. from a very bitter and angry woman. They dont know what renters want — great hospitallity and a beautiful place to stay. It’s really that simple. Literally, as soon as we switched, bam! We were booked solid!
The rudest one, Pam, is still harassing my poor new management company via email! I feel so badly, and find it to be quite disturbing. They also tried to trash talk our new management… hey, my new management does a great job and is a treat to work with. Please go away! We fired you! FYI, Pam, who works for this company and took over (against our wishes) booking our property, owns her own vacation rentals in the same area, so clearly has a conflict of interest in renting your vacation rental out, if hers is vacant! :-/

We rented a vacation rental for a month from SDB and had great service. The property was gorgeous and well maintained. Our family had a wonderful trip. Tabitha was so helpful with every detail. When we called to make our reservation, we were calling on another property and Tabitha quickly gave us all of our options that would work for us. They have video tours and photos of all the options so you can really see what you are renting. We found a property even better for our needs and that made all the difference in our trip. The property was well stocked and well marked with all the local features. We would recommend SDB to anyone travelling to San Diego. We are going back next summer for even longer and plan to stay in the same place,

I wouldnt tend assume the other Unilocaler reviews were totally unfounded, but comparing the other reveiws to my experience, SDB has either has an unfair bad rap (possible) or has apparently addressed this kind of stuff and totally cleaned up their act (more likely). Doesnt matter which is true to me. My experience has been great.
I deal with Tabitha; she is very responsive and helpful-​certainly plesant to deal with. Examples: We had a leak in the laundry room that required full dehumidification restoration. She took care of everything right away and even pleaded to me to call the weekend emergency cell number when such things occur (happened on a saturday and i waited till monday to call).
Right after lease signing she admitted a small mistake regarding the water bill and took full responsibility for it., paid for 5 months worth of the bill out of SDB pocket! It wasnt even that big a deal to begin with.

They should be called San Diego’s Worst! I’ve yet to have a good experience with these people and was elated when our obligation to lease our vacation rental with them was up. No one knows what anyone else is doing, they’re rude and blame you for mistakes that they fail to follow up on. They’re unreliable, difficult to get ahold of and totally disorganized. Unless you want your blood pressure to go up 20 points I highly suggest staying as far away from this company as possible.

This property management company should be reported, charged, and put out of business. We just rented with them, and on our move in date the apartment was filthy, several items were broken and in disrepair. We brought this to the attention of Angela, who passed the buck to Florinda who didn’t do anything except send someone to take notes on our broken microwave, and broken garage remote. They never had the apartment professionally cleaned after the previous tenant moved out, and there were mice terds in the apartment. The apartment was also without blinds which by law they are supposed to provide. Since we just moved in and I am four months pregnant we are not in a position to move. Our only recourse is to withold the rent until they take action. I wish I had read
sooner to see how shady these people are.

Everyone here has been dead on with there reviews. We did rent from them and it was the worst experience I have ever had. It tool six months to get our deposit back and that’s only after we threatened with a lawyer. If you don’t rent from this company then you are lucky and if you do come in contact just run.

I can’t believe they are still in business. How is Tabitha still employed? There are so many people out there needing jobs and she still has one. Life is unfair.
The other reviews are so spot on. Rude, disorganized, unprofessional, and uncommunicative describe this business. I wish the property owners lots of luck leaving their homes and condos in SDB’s hands.
One star is too good for them… Zero is appropriate.

I couldn’t agree more with everyone here. I’m actually considering moving to another apartment in my building just to escape this management company. They are severely unprofessional, VERY rude and basically just horrible businesswomen. Tabitha has been nothing but unhelpful and sometimes downright mean. Everytime you call over there they act like you are a huge inconvenience. If you can find an apartment NOT managed by this company take it immediately.

This company is poorly managed, unreliable, unprofessional, disorganized, and rude. Our property was dirty when we moved in and they never came to fix several repairs they had promised they would take care of. They were conducting some shady construction on the side of our duplex that was not up to city code, and when confronted by our neighbors, became very defensive claiming that our neighbors had called the city on them.
At the end of our lease they scheduled several appointments to show the apartment to new tenants but did not let us know about any of them (we were still living there). They just stopped by and let people in. The week we moved out, I could not get a hold of them regarding returning my key and eventually just put it on the kitchen counter, locking the door behind me. About a week later I was contacted by Caroline (the accountant) telling us that they did not have a way into the apartment. What??? They never made a spare key! They gave us the only key to the apartment… I mean, what if there was an emergency and we needed in! (Tabitha claims she just didn’t have time…). Now they were charging us for replacing all of the locks in the unit. On one occasion, I was trying to explain the situation to Caroline and she actually hung up on me and would not return my calls.
This is probably the worst experience I’ve had with any company. I would never recommend them, not even to my worst enemy.

This does not change my initial review. But once I sent an email letting them know that if I didn’t get a response or a refund check that I was going to let my credit card company know, one of the owners answered me the next day at the end of the business day. Apparently they pulled together, got my check printed out and sent it fedex overnight. They told me to shred the other check if it ever came in the mail (what company says that, don’t they just immediately stop payment on said lost check?) What do I think? That it was never sent, and the owner did some serious damage control. I appreciate her effort, albeit a little late. I guess at least I got my money back, finally!