San Diego Cremation Service

Shady! They confused my dad with someone else. They gave me the wrong address to pick up the ashes. They got my last name wrong on the death certificate and they are so in sensitive and will not respond to emails or apologize for all the heartache they have caused my family.

The worst experience I have ever had with any company. Horrendous service, pathetic communication, false advertising of products, etc., etc. etc,. I strongly recommend anybody looking for a cremation services to look elsewhere. Prior to needing there services, were some of the most traumatic few weeks of my life. Dealing with San Diego Cremation Service, made it all the worse. The last thing you hope for in such a difficult time with countless other stresses, is an incompetent cremation company. Literally, nothing went right in dealing with this firm. We nearly didn’t have an urn for our funeral service, and everything from ordering to receiving the cremation and urn was incorrect. To this date our urn is still not as advertised, months later. I cannot stress enough, please utilize another company if you are looking for cremation or urn services, it will be in your best interest.

Flawless service. Katelyn helped us out so well during our time of need. Procedures were very quick and very simply — exactly what we needed. No complications and no delay. I cannot recommend them (and Katelyn in particular) highly enough. After our father passed, this service was literally the only thing that went off without a hitch.
– Matt

Upon contacting this service I ask if the cremation remains of two family members could be placed in the same funeral urn. The woman stated, «It is against the law to place the remains of two persons in one urn.» After contacting 5 additional cremation services I was told by all that there exist no such law. Upon contacting the woman who stated this she finally admitted that she did not know if there was a law but was «told» that it was against the law. Apparently selling 2 urns as opposed to 1 was their reason for this statement. I would never consider this firm for any services. They are an apparent fraud whose knowledge of the law is non-​existent and who makes statements according to what is most profitable for themselves. When ask to speak with the owner I was told he is unavailable. Somehow I was not surprised. One start is too many for this firm…

unfortunately I find myself needing a cremation company for the 3^rd time in 3 years. I must agree that this company should be sanctioned for rudeness and incompetency. I dealt with the same person (Misty) the last two times and she was just rude, not at all empathetic and not at all informative. Although their office is the closest to where I am, I will choose another company, 3 times will not be the charm, twice was one too many.

I received a very nice note from the owner saying they had made some changes and hoping I would remove the review I posted 4 years ago, I can’t remove the review because I feel it accurately reflects my experience at the time, but I do appreciate that they are turning over a new leaf.
I hope that other customers have a better experience and post reviews based on the improved service.

Steve D wrote a FACTUAL review of this dishonest, unresponsive, uncaring HORRIBLE company San Diego Cremation Service and it was filtered. Please read the filtered reviews so you don’t miss the terrible things that people have gone through when dealing with this company. If the filtering is designed to be sure the reviews are accurate it made a BIG MISTAKE when it filtered mine. People we need fight back against this type treatment and stop sad people like this from making money from people who are vulnerable and don’t think about investigating a company when they are making the final arrangement after the devastating lost loved one.
We STILL DON NOT have the death certificates and they still havent called me back!

I have no review for this place as we are just going through our own issue. Looking around for assistance as we cannot afford the costs for either a formal burial or cremation. But I did stumble upon this, you can file a complaint with the state and have this place of business investigated. I know that is exactly what I would do if this happened to our family. Im sorry to hear you had to go through more pain after losing your loved ones.

I agree, if there is a half star or even a quarter, this is all they deserve.
I was told the ashes would be ready on a certain date and they were not, it was delayed an entire week and blamed on the doctor for not filling out the forms. Hello– don’t you think they should follow through with that. The certificate was not available even though I paid for them for get it, I went myself rather than having to deal with Missy again.
Very unprofessionally run, and I have nightmares as to how they handled the cremation. Please do not go here and consider another company who has more competent and caring staff.

If you had ½ a star I would have clicked that one. Reading these other reviews is like reliving my own horror story with this company. They «flaked» doing my mom’s cremation and they flaked getting us the proper death certificate. What kind of company doesn’t know what the left OR right hands are doing? What kind of company makes promises to bereaved children and greiving spouses and then breaks that promise at the worst possible opportunity? A horribly incompetent company. My deceased mother missed her own funeral mass because this company couldn’t keep their promises. Really, they should be investigated.