S & S Appliance

I don’t like to write bad reviews. But in this case, this company’s actions caused me to go for several weeks without a washing machine, until I finally gave up on them and called another company, who had the problem resolved quickly.
Things started great with S&S. I left a message with them on Sunday, and they called back on Monday morning. Very friendly and accommodating on the phone. They coordinated with me on the time they would come on Thursday, allowing me to go to work, wait for them to call, then go home to meet them. In that initial phone call, I told them it would take me 15 – 20 minutes to get home after they called. «Perfect» was the reply.
The morning of the appointment, they called in the morning to give me an idea of what time they’d be calling later in the day. That was some excellent customer service, I thought. The call later in the day came around the time they said it would. I left work. Eleven minutes later came a second call, telling me their serviceperson was at my place, and where was I? I told them I was still 5 – 10 minutes away, and asked if that was ok. The response was something like «Well, you’re already on your way home, I guess it will have to be.» I was a little annoyed by that,
Nine minutes later, I got a second call. I told them I was on the street where I lived, and would be there in about 15 seconds.
When I arrived, I saw the gentleman there at my door. We looked at the washing machine, and he said that the screw on the front was rusted, and he couldn’t remove the front plate to see what the problem was. He spoke very knowledgeably, did everything he could to investigate the problem without actually looking inside the front plate, warned me of the potential future problems that cutting into the front of the machine could cause (since he couldn’t remove the screw), and told me he would let the store know all the parts that could need repair or replacement, and have them call me with the prices, so I could decide whether the cost, and the potential for having a noisier machine in the future was a better option than buying a new machine. I was very impressed with the way he handled things. I asked when I would hear back from the store, and he said «maybe not today. It could be tomorrow.» This was on a Thursday.
I did not hear back from them on Friday. Or the weekend. Or Monday, etc. I finally called on Wednesday. I was told that the company they requested the quotes from had had trouble with their fax machine, and they couldn’t get a quote. They were glad I called, and they would try to reach this company again, and get back to me.
Very quickly, I received a call back, giving me the prices of the parts, none of which was more than $ 30. But on the last one, she said «I think I can get a better price on that. Let me call you right back.»
There was no call back. On Friday afternoon during business hours, I called them, and got the answering machine. I left a message, stating that I was starting to get a bit annoyed with the lack of follow-​up, and reminding them that it had now been 12 days since my initial phone call to them. That’s a long time to go without a washing machine, especially when I still didn’t know when the machine was going to be fixed.
They never called back. At all. That was two months ago. I waited several more days, and finally called Express Appliance Service. A day or two later, their serviceperson came on Thursday evening after work, got the faceplate off the machine without much difficulty, figured out the problem, looked up the price of the part on his phone, told me he’d try to get it on Friday, and if he could, he’d come out Saturday morning to fix it.
On Saturday morning, he called to say the part wasn’t in stock, and he had to order it. He apologized for not calling on Friday. He assured me that as soon as the part was in, he’d let me know. He called the following Friday, then came out early Saturday morning to fix it. The part was $ 26. The washer has worked well since, and doesn’t make any additional noise.
I don’t know what the deal was with S&S. But as they didn’t perform the repair, and simply stopped trying to contact me to do so, I must give them one star.

Disappointed. A friend referred me. I called on Friday and was given a timeframe of 9 – 11 am the following Monday. Day of: I received no call to confirm. At 11am I called and left a message. I got a call back with a new time, 2−5pm…wouldn’t you know, 5pm rolls around and NO call, NO show. I left another voicemail but it doesn’t matter I’m going with another company. I took time off work and wasted an entire day waiting around. At least call somebody and explain yourself.

Great customer service, very honest, and knowledgeable. In general, it’s hard to find a serviceman in any type of industry (plumbing, auto repair, etc) that you can trust with reasonable prices to top it off. As a Landlord, sometimes one can get screwed because they know a repair is urgent when dealing with Tenants but that is not the case with S&S Appliance. I highly recommend them for your repair needs.

I have used S&S for several different appliance repairs for my rental. They are very reasonable and normally reliable. I called them because the water dispenser wasn’t working on my own fridge and they came to check it out. I was told that they would be able to get the part and come back the next day. When I didn’t hear back I called and was told that they are very busy and unable to do the repair right away. Every time I called there was an issue with availability or that they were in a different area that day.
In addition, I found the part on amazon for half the price. I understand that it’s difficult for them to schedule a repair time until the actual day (at 10am they tell you when they can come that day), however I still haven’t received a call back-​and it’s been 2 wks, so I just looked it up on youtube and did it myself.
It’s unfortunate, because I had always liked their service prior to this.

Recommended by a friend who I called when our fridge started getting warm in both the box and freezer. Called S&S, got a recording saying I’d get a call back which I did. Explained the problem, was told the problem was icing in a vent and was told how to defrost the thing and start it back up. WORKED LIKE A CHARM. Cost $ 0. Boy will I call them next time something goes on the fritz.

S&S is the best. I have used them for years for microwaves, ovens, wall heaters, etc. Reasonable prices, skillful, and honest.

S&S Appliance is the best company for repairs to all appliances. They are fairly priced and very honest, when the appliance is beyond repair or we would be throwing our money away trying to repair it, Steve will let us know it needs to be replaced instead of repaired. I have saved bundles on appliance repair as they are not overly expensive AND it gets fixed right the first time. Steve’s knowledge about appliances is beyond compare, there is no guess work in his repair of all appliances.
This is a family owned business and they take pride in their service and are always friendly.

I found S & S by accident. One of my clients recommended them for a repair on one of my job sites. I know this client well & how demanding she is with me. I figured if they could keep her happy, they must run a tight ship. I’ve been using & referring them ever since & all of the clients I send them to are happy & I’m very satisfied with their work & their attitudes are great.