Rossanne M Sosa, DDS, Inc

We had a great experience with Dr. Sosa. My 7 year old son does not do well having any dental work done and always has to be sedated. With Dr. Sosa he was able to tolerate dental work with minimal sedation and loved her! Thank you Dr. Sosa for helping us so much!

I have had my share of dentist having three kids and different insurance companies although my insurance won’t accept pediatric dentist (ridiculous) I pay out of pocket for her services! Totally worth it on my book, and I am a penny pincher! She is very upfront and quick which is how it should always be for kids, not waiting an hour for the other guy to be done! We love her and my kids trust her!

Dr Sosa has been wonderful with my 3 year old and 10 year old boys. She is very patient with them and they always have a good experience.

We have contacted our insurance company (delta) who stated they have a written agreement with your facility not to charge for the consultation or visit and advised us to contact you for our credit. Your staff will not return my calls nor give us the credit in which they state we are owed. Why don’t you contact delta insurance so they can review the agreement you have with them?

LOVE THEM! Excellent dentist and wonderful staff.

Had to change my review from 5 stars to 2 stars. I have three kids and moved 20 minutes away and still went there because i liked them. Unfriendly staff, billing a faithful customer for one missed appointment has led me to take my kids elsewhere. I can’t recommend anymore!

My kids have been going here for years and love it !! She practically has a show for the kids, she has every detail figured out from the gloves she wears, to the flavoring they pick out for their cleaning. My kids feel extremely comfortable both in the lobby waiting and with Dr. Sosa. I have referred her to many people who are also really happy with her.

My son has been a patient for at least 4 years. I’ve never had any sort of negative experience with Dr. Sosa or her staff– she’s professional, courteous, and is always helpful and honest when I have a question. She has been a great dentist.

I came across these reviews when I went to look up Dr. Sosa’s number to make an appointment for my son’s cleaning. I was pretty shocked at what I saw.
We have been bringing our 6 year old son here for years. I think perception is everything. I have never perceived that Dr. Sosa was talking down to me. Does she have a certain way of talking that is probably due to her working with children all day? Yes. Do I take offense to that? No. Maybe she decided to work with children because she doesn’t play well with adults. That’s fine with me as long as she treats my child well, which she does. Have I been told it’s best to wait in the waiting room while she does her thing? Yes. Do I take offense to that? I can tell you that after being an ER nurse for many years, I can sympathize with her perspective on this. Sometimes the presence of the a parent can be more traumatizing for both child and parent. But ultimately, it’s your choice and I’ve never been told to stay out if I didn’t want to. And yes, there was someone who worked the front desk who wasn’t always pleasant but I find that pretty much everywhere I go in San Diego.
The bottom line is, I was more afraid of taking my son here based on the reviews I’ve read here rather than my own experience. But I put my big girl panties on, talked to my husband for his scrutinizing opinion, and realized that our experience has been far different from what some of the reviewers have said. I felt I needed to speak up because the bottom line is that my son is not afraid of going to the dentist. He actually looks forward to it… and he has had a few teeth drilled and filled.

first met dr. sosa in 2009. i was a bit hesitant to let my 5 y.o. go alone to have her teeth cleaned (since i was used to going with her), but was told parents wait in the waiting room. my daughter raved about the tv, flavored gloves, and how nice everyone was after her xrays and cleaning! i personally like dr. sosa and she’s good with my kid.

I have just had the worst experience taking my 4 year old daughter to Dr. Sosa. The bottom line is: Sosa is rude, unprofessional, & aggressive to the point of being scary — twice she grabbed my arms.
Also, as of this writing, there are 17 FILTERED reviews about Sosa on Unilocal.To see these reviews, you have to scroll down the main review page, to a tiny link reading «17 Filtered». These are reviews that are NOT factored into Sosa’s so-​called «four star» rating. 13 of these filtered reviews give her only 1 star, & their experiences are very similar to mine — that is, horrible! The whole reason I went with Dr. Sosa is because her Unilocal rating was the best of all the pediatric dentists covered by our insurance. I would have NEVER gone to her if I had read the filtered reviews about how poorly she treats both children & parents.
Here’s my experience:
After I arrived for my daughter’s appointment this week, Sosa said I couldn’t go back with E (my daughter), as parents may distract kids. I understand that there needs to be guidelines about parents’ behavior, & I am sure some parents are annoying. But, I had brought a magazine so I could quietly read during the procedure, & I don’t think forbidding parents to be w/​their kids is the best policy. I didn’t like it, BUT a) my daughter has cavities & I didn’t want her to go too long without getting them fixed, and b) most of the pediatric dentists covered by our insurance have horrible ratings online; this was the only one that didn’t!
I had just a few seconds to decide whether to allow E to go back w/​out me. For the above reasons, I decided to let it proceed. However, I posted on Facebook, asking whether it was normal for a parent not to be allowed to accompany a minor. I quickly received responses from other parents –including several who go to other San Diego-​area pediatric dentists– affirming that I was not alone in feeling very uncomfortable about this. I then called my husband, a very calm, level-​headed guy. He felt strongly that it was inappropriate & encouraged me to say I wanted to go back w/​my daughter, who by this point was already in the procedure room.
When I told the receptionist that I had changed my mind and wanted to be w/​my daughter, she said I couldn’t do that (rather than saying ok and discussing how to stop the procedure b/​c I wasn’t comfortable w/​it — it made me more suspicious when she wouldn’t honor my decision).
I replied, «I have a legal right to be with her» and walked back to the procedure room.
I was totally calm about it; I did NOT want to make a scene & scare E. I walked into the room & stated calmly & quietly that I had changed my mind, & I wanted to be with my daughter. I sat down on a chair in the corner. Sosa came over to me & GRABBED MY ARM trying to pull me out of the room! I said, «No, I am staying here. You can finish the procedure while I sit here, or you can stop the procedure; that is fine if that is what you need to do.»
She then lifted E up from where she had just been sedated with laughing gas & told us to follow her. I was worried that E might still be dizzy & asked if we should wait to give E time to get her bearings, but Sosa wasn’t even listening. We walk out to the front desk, & she YELLS at me to sit down so she can talk to me.
I told Sosa to just tell me where E was at in the procedure & what I need to do to take care of her, I’ll pay, & then we’ll leave. Sosa then tells the receptionist to watch E while I go back w/​her. Uh, don’t you get the point — I’m not leaving my daughter?! Sosa then gets in my face & hisses, «This is not a conversation you want to have in front of your daughter.» «Well, I am not leaving her.» She starts going into how I’ve interrupted a procedure, how dare I, etc. I interrupted, «Please just tell me if there’s anything I need to do for Emma, & we will leave.» She replies, «You’ve put your needs before your daughter’s!» Good grief, this woman doesn’t even know me, what does she know about the factors behind my decision!
I take E by the hand & turn to leave, because Sosa is becoming increasingly belligerent & aggressive. She shouts after me that I need to pay — which I had even said I was going to do, but as Sosa had become more threatening, I felt I needed to just get out of there for my own safety & my daughter’s. I replied that I would call back later to handle payment. (They already had my insurance info & my credit card number, not to mention both my & my husband’s work contact details, social security numbers, etc.) Then Sosa steps in front of me & E, GRABS ME BY BOTH ARMS, & yells in my face, «No! You cannot leave without paying!» I broke away from her, & we left.
Unbelievable! Whether or not Sosa agrees with the choice I made about my daughter, she is my daughter, & Sosa should respect that. The anger she unleashed on me was threatening & scary. I can only imagine how she might act with a child that voiced dissent. Please do not take your child here!!!

O star for this dentist. First, she asked confidential questions at the waiting room. Second, she shut parents mouth in front of the 4 yr old child… very rude and argumentative. very unprofessional approach to the parent whom she didn’t even gain a trust yet. I will never trust a dentist who’s making you invisible in from of your own child. I completely disagree with her way of gaining her patient’s trust. She makes you feel like a robot in front of your child. No, I will never recommend this dentist to anyone… I went to her office because of all the possitive reviews but very dissapointed after visiting her… I do not consider her friendly at all. But I can surely say that she is very rude, very offensive, and very unprofessional dentist…

My daughter has been going to Dr Sosa for i would say 4 years now. Dr Sosa has been extremely helpful with any questions that we have asked, and has always given a my daughter comfortable dentist visit. Her staff is friendly and her office is always tidy.

Dr. Sosa is extremely friendly with the kids! She makes them feel very comfortable and made it a pain free visit for me too lol! I dread taking my kids to dr’s offices usually but the staff is friendly, the dr is fast and the waiting area is clean and quiet for a pediatric dentist office!

She has always has made my son feel very comfortable. I dont know what happen with you Joey M but I find your desription completely baffling. My son at 3 had a lot of cavities already due to drinking Pedisure… my mistake. She didnt make me feel bad at all. My son is now 7 and still going there. She was very patient when my son was 3 and needed 6 small cavities filled all on his front teeth. He wouldn’t take to the happy juice just kept on playing or the happy gas either. He finally started to cry but not the doctors fault… I started to hold him and he finally fell asleep after an hour of waiting and they were able to get the work he needed done. Also much cheaper then another dentist I went to at first and they wanted to actually put him under at 3 which was going to cost my an additional $ 800!-no way was I putting my kid to sleep under anesthesia, probably so they didn’t have to deal with a kid crying and not cooperating like he did, they were unwilling to do the work with him otherwise which is why I looked for another dentist. She again was very patient with that whole process. He leaves the dentist everytime even after getting work done very happy!

NEVER AGAIN.
We’ve brought our 4 yr old to her twice. On these occasions, our daughter was calm & placid… which appears to be the only type of child Dr Sosa is able to tolerate.
My husband walked back to the procedure room while our daughter was in there alone w/​Dr Sosa. He stopped in his tracks for a few seconds — because he was stunned at what he heard.
Dr Sosa was talking to our daughter in a way that:
1) scared her;
2) isn’t how any doctor should talk to any patient (she said something to the EFFECT of «I have another kid waiting out in waiting room, so you have to cooperate» …REALLY? You think GUILTING a child about your next patient in waiting room is going to motivate the child???) ;
3) ultimately wasn’t going to help Dr Sosa meet her goal of completing the procedure.
I am in the health care field, and, YES, I agree: it’s much EASIER to work with patients who are NOT «resistant» — as she called our child.
However, I firmly believe — especially when working with children — that ANY health care provider should possess the ability to re-​direct a patient in a kind, non-​threatening way. Especially when the patient is 4– YRS OLD. !
AND, if «reinforcements» are needed (in our case, she elicited our assistance to soothe our child) — a provider should try to ALIGN with the parents. NOT direct us in a very subtle, critical, demeaning, hostile and abrasive manner.
I understand that children can be afraid of dentists. I know that doctors/​dentists do not have the luxury of time. BUT. Figure out a more effective way of dealing with kids who are upset. Figure out a way to approach parents — that doesn’t make even US adults also think: «Wow. You really ARE scary…»
In the end, we feel good about removing our daughter from that situation and about our decision to never bring her back there.
More importantly, we feel justified in cautioning other parents. There are plenty of other pediatric dentists out there. Find them.

I couldn’t be happier. Both of my kids had become scared of dentists because of a prior general dentistry office that was not kid-​friendly. She put them right at ease and got their full cooperation. Now they look forward to going to the dentist. I feel she gives her patients excellent care, with no fuss and no drama. I especially appreciate that she accepted Safeguard HMO insurance (with referral from primary). I only wish my daughter had not aged-​out of pediatric dentistry (with Safeguard HMO) at age 8. My son (age 5) is still a patient here, and will be until he is 8.

Our first visit to pediatric dentist Dr. Sosa was for a medical urgency. The appointment started on time and she answered all of our questions patiently and thoroughly. Her waiting room was very tidy and the whole facility was clean and modern looking. There’s also a bunch of kid-​oriented books and toys to keep little ones entertained. We’ll be back for followup care, so I may have more to add later.