River Run Village Apartments

I been here for a couple years and I like the place a lot, sadly I will move out soon due to a relocation.
The units (lived a two different floor plans) are great. The kitchen and bathrooms are remodeled, open floor plans, laundry in site, A/​C, very good size storage unit at the balcony, etc. Pretty much, all the works with a little upscale touch. The sizes or proportions are perfect too.
Issues, well, you will have them unless you move to a new complex. May be was luck, but no complains from me here. The maintenance guys on site are helpful, fast and polite.
What for me makes this place stand out are the managers. Renting at different places for many years now, I can tell the difference. This ladies have criteria and they know how to use it! Kudos for that! They really look for your best interest at all times. Sure you can find a place as nicer place as you can afford or are willing to pay, but managers that have your back and apply common sense criteria are very hard to find.
Price: in one word, fair. No the lowest, no the must expensive, it is right there in the market, may be even a little bit on the lower side if you are lucky.
Location: unbeatable, very close to freeways 8, 15, 163 and fairly close to 805, and the best part is that you can arrive from different parts easily to avoid game traffic or the very once in a while accident on friars.
Security: I didn’t experience any issues in 2 years, but I hear complains from neighbors about bikes been stolen from balconies or from outside their apartment at night. This is an issue in all Mission Valley area unfortunately.
In summary, great value!

My wife and I lived at River Run Village for 6 years total in both a 1 bedroom and 2 bedroom.
While there were occasional issues with water being shut off, the staff were attentive to any issues we brought to their attention.
Occasionally noisy in the evening because of our proximity to the pool.

My wife and I have been living here about 8 months now and we have been treated great by Christina and Sherrill. They are very nice and honest ladies. They always try to treat you the best with a smile and help you out if you need it. We have had a lot of packages delivered to leasing office and have had no problems collecting them.

Security deposit scam!!! To be or not to be FRAUD?
Civil Code 1950.5.
(a) This section applies to security for a rental agreement for residential property that is used as the dwelling of the tenant.
(b) As used in this section, «security» means any payment, fee, deposit, or charge, including, but not limited to, any payment, fee, deposit, or charge, except as provided in Section 1950.6, that is imposed at the beginning of the tenancy to be used to reimburse the landlord for costs associated with processing a new tenant or that is imposed as an advance payment of rent, used or to be used for any purpose, including, but not limited to, any of the following:
(2) The repair of damages to the premises, exclusive of ordinary wear and tear, caused by the tenant or by a guest or licensee of the tenant.
Due to a job opportunity I moved out of the unit 7÷20÷15 and was locked into my lease. My lease ended on 8÷26÷15 and I paid rent for the entire month of August. I included three extra dollars because I was anticipating an increase due to a water shortage in California. My rent was 1500.89 and I paid 1503.00 on 8÷1÷15. After a ten minute conversation I am still left with the same question: when and at what rate will I be reimbursed for the five extra days paid in August? Cheryl would not answer my question and ended our conversation by stating she needed «to go» because another person was in the office. I was surprised by her demeanor and lack of listening skills. The conversation was extremely limited, I was interrupted 90% of the time I tried to speak. Instead of prorating the last month’s rent River Run Village charged the entire rent and will not give me any money back. The more I pressed for my money, the more Cheryl’s story changed. Cheryl continued to add on unnecessary fees that did not apply for example 2 extra water bills (water is added on the monthly rent invoice) and a late fee. Also, her rationale of the fees differed from her coworker Christina. Email documentation states rent was mailed 7÷29÷15, I find it difficult to believe mail from San Francisco to San Diego takes ten days, the rent check was cashed 8÷7÷15.
I am not responsible for ordinary wear and tear fees or rent chargers beyond my lease agreement. It is extremely frustrating that this should have been an easy reimbursement, I did not anticipate spending time in Small Claims Court :(

I have never written a review on Unilocal,however, I feel like the horrible tenant service warranted some form of objection. I moved in roughly 53 days ago and I am now on my 3^rd service request for my toilet backing up and not flushing. The sewage and drainage is absolutely terrible. I had someone come out twice claiming they have «fixed» the problem, but it just gets worse within a week or so. I was assured yesterday that my problem would be taken care of because I have a one bathroom apartment so it was deemed an «emergency» by their maintenance staff. No one came or called. I contacted the leasing office 3 times and spoke to an agent who said someone would come. So, as of today, I have had a full 24 hours of walking to the pool’s bathroom with my 2 ½ year old who is potty training, and my 4 year old. I am now at the point where I may need to go use a hotel to live until they take care of this problem. For paying $ 1600.00 a month for a 1bd/​1ba I am starting to feel like this is a huge rip off. I can’t wait for my early termination option to apply. Also, I have not mentioned yet to the staff because they can’t even get a toilet right, my screen door is always off the tract, my hot/​cold water in my kitchen is reversed by the faucet, my towel rack was completely crooked when they put it on, they did not give me a toilet paper rack for my bathroom, and my shower faucet has the worse water pressure because it is clogged with lime. Don’t waste money or time.

I’ve lived at River Run Village over a year and I love it! You’re in heart of mission valley, walking distance from Qualcomm stadium, the trolley, and Fenton parkway ! The leasing office staff is always friendly and helpful. Maintenance is always quick to help assist you with any issues you may have. I’ve had two different units here and had wonderful neighbors each time. Will definitely be staying with this community for years to come !

I lived at River Run Village apartments for three years, and it was a wonderful experience for me! The community is quiet, centrally located to all the best that San Diego has to offer, and the staff is professional and accommodating. On the rare occasion that there was a maintenance issue, maintenance responded promptly and professionally. I can’t say enough about how much I enjoy staying here! River run village apartments definitely has my highest recommendation; see for yourself!

River Run Village is such a special place to live. The staff is very friendly and they take the time to get to know each person that lives there and gives you personalized attention.
My work order gets taken care of right away.
Sherrill and Christina work in the office and they have made my move in go smoothly. They really do care!!!
Thanks!

Well ever since the issue with finding my package came up they started to actively require personnel to sign for their packages. So that improved. I’m leaving out of my lease early thank god. The apartment is falling apart and it’s been six months. The screen door to the balcony is consistently falling off for no reason and none of the closet doors stay on the tracks correctly. Sick of the place. Don’t come here. It’s a waste of time.

This is one of the worst apartment complexes I’ve ever lived in. Every thing in the apartment has been broken: Dishwasher, Both Toilets, Washer, etc. worst of all, I have been complaining about a sewage leak in the master bathroom that has made the bedroom unlivable. The staff does not have the capacity to fix anything. The unit has a hot water leak that makes the whole apartment exceedingly hot even in the winter months. Worst experience. During December, they shut down the hot water for 4 days and requested everyone use another empty unit to take showers. Most people complained about not getting their deposit back. That’s absolutely the case. If possible, do not rent from this place.
Also, I would not have given them a star if possible.

I actually give it 0 stars. So aside from the 1 pro: the convenient location (although 5 nearby apartment/​condo complexes share the location as well) let me try and list all the cons there are.
Cons:
— — –
Noise:
* If someone moves out from above/​below you, maintenance guys are in there hammering and moving things in and out nonstop until someone else moves in.
* Paper thin walls, you can hear everything that goes on outside (especially if you live in a corner unit). For those who are considering a corner unit, please keep in mind maintenance/AT&T utility guys will park their vehicles next to your unit.
* Right behind Friars Rd, which means you can hear each and every car passing by (even with your windows closed)
Security:
* Barely any security until night time, when the security guard patrols the area
* The homeless often dig through the dumpsters and collect recyclables
* Gates are often broken, especially the back gate which often is not closed
* USPS mail is often marked as un-​deliverable when someone sends you mail
* Packages are stolen from your patio/​doorstep
* Strangers soliciting knock on your door throughout the day (I’ve even experienced one at midnight on a Sunday)
Management:
* Typically unavailable except for certain obscure hours (refer to the next bullet point)
* Do not follow the posted office hours
* Unhelpful — will do the bare minimum to resolve the issue
Unit issues:
* Mold — they even outline it in their contract, but you’d be surprised how quick mold forms
* Plumbing issues/​Water damage — From my personal experience, a couple days after I moved in a pipe broke. My bathroom, half of my bedroom and the foyer right inside the door flooded.
* Crappy washer/​dryer units — My washer has often not been able to get rid of excess water. Washer/​dryer are extremely loud, even with the door closed
* Patio screen door falls off easily, it’s really a piece of crap.
* Windows often get stuck and are unable to be opened/​closed
* Stove ventilation doesn’t really work, so if you cook expect the fire alarm to sound often
General complex issues:
* Pool is usually super dirty
* Gates are often broken: 1) the back gate’s card scanner often breaks and refuses to acknowledge your card, 2) gates don’t close when they should
* Gym closes at 11pm, the security guard will kick you out if you have a key and the door is locked
* Management only communicates with you regarding your utilties/​rent due (not a
Everything listed has been a personal experience of mine while living in River Run Village Apartments. Lucky for me, I only signed a 6 month lease. I’ve moved out and will never look back!

I have been out of this place for over a year now.
Our Experience:
We only signed a 6 month lease and I am so thankful that’s all it was. We moved into one of their newly renovated one bedroom on the third floor. After 2 months or so of living there the apartment below us had completed renovation and thats when most of our issues began. We would get a complaint on the daily from the front office that the tenants below us could hear us walking… WALKING! They would complain they could hear us in the kitchen when we were cooking — opening & closing our cabinet doors. The phone calls and emails from the front office were constant to the point I cried on a phone call with one of the gals in the front office. I had expressed to her how we felt we needed to walk on egg shells or learn to fly. The harassment had gone on the rest of our stay here, complaints daily.
Okay, sure, this was just bad luck on our part to have these people from hell living below us but the point is, one, how thin, VERY THIN, the walls are here. Sometimes I could hear the gentleman next to us snoring; our bedrooms shared a wall. Two, how management handled the situation. Instead of sending out a letter to the building expressing ‘noise rules’ (as if we were doing something other than living) or even telling them they live in an apartment complex and are sharing walls with others and to just get over it… We were harassed on the daily by the front office telling us about the people below us. It was not handled well at all.
The Apartment:
SPIDERS! I would see a huge black long legged spider (not a widow) at least once a week! the kitchen, the tub, the living room and a few times in the bedroom. I wrote the front office about this but I never heard anything back. We bought bug spray.
The apartment did not have any windows in the bathroom which caused a lot of mold to sprout, even with the fan on. The hallway was also very dark which is where the stacked W/​D laundry room was — no windows at all — felt very depressing at times.
As I said above, we did move into a newly renovated apt which had lovely granite counter tops and tile floor but the windows were out dated and thin The slider was ancient, must have been there since the building first was built. No glass sliding doors in the shower and the appliances didn’t match, black microwave and white stove.
Parking:
Also, if you are considering living here be aware of Qualcomm events! Traffic is a nightmare and parking is even worse!
Amenities:
Lastly, the amenities: the tenant office is a complete joke. There are only two computers (PC) which are ancient; they are soooo slow and make loud humming noises. The pool area is outdated and the landscaping could use a whole overhaul.
Save your money and look around… In the end, we did get some of our deposit back.

The apartments have no sound proof between them. Management does nothing about the noise. They seem to only attract young party people. When my lease is up I am out of here.

Hi the River Run Apartments were far the best place I have lived in. The staff was great and always took care of any issues that I may have had. They were prompt and very curteous.
When I moved out I received almost my entire deposit back. If I have an opportunity to move again I would consider moving back to the River Run apartments both Christina and Sheryl are GREAT, high FIVE ladies.
Thanks,
Bernadette Morales

This is a great place to live. The staff is awesome and they have accommodated our every need. The only issue I have is that the gardening crew shows up outside our bedroom window at about 7 am. After some loud chatting, they fire up the lawn mowers and weed wackers and wake up the entire building. This is in no way a reflection of River Run Village Apartments. They are great! If I knew the gardening company’s name, I would review them instead.

I loved living at this complex so much! It’s amazing. The staff is great, Christina is awesome, Sheryl is ok. Enrique is in charge of the maintenance and he is excellent! Anytime we had a maintenance issue, it was taken care of within 24 hours. There is plenty of grass, extremely pet friendly… they will have luscious green environments to roam around in! And speaking of the environment it is tailored daily. They make sure the community always looks amazing and are always trying to figure out ways to make it better. They painted the buildings a fresh palate of colors and completely redid the pool in the two years we lived there.
The only con is the plumbing. Buy a plunger for each toilet in the house! Besides this I felt it was an extremely safe area in a great part of town. I loved it and I compare it to every future apartment I am looking for in LA!

Soo the gates been broken for about three days now and nobody fixed it yet –_​– so now I have a stolen bike that I bought three days ago… if that gate would have worked it could have been prevented… Damn you river run!!!

Just wanted to send an update — just moved out of the Apartment across country and they are trying to screw us out of not only our ENTIRE 1,200 deposit we paid, they’re trying to tell us that we owe them more money… A total scam, if you do live here be prepared to NOT GET YOUR DEPOSIT BACK! I’ve talked to a couple other people who also lived at River Run and when they moved were told they weren’t receiving any of their deposit back either. I think they cheat everyone out of their deposits by saying that they are using the deposit to paint, clean and put in new carpets… REGARDLESS OF HOW LONG YOU LIVE IN THE APARTMENT, they ALWAYS paint, clean and put in new carpets… We saw it EVERY SINGLE TIME someone moved out of an apartment…
It’s a fine enough place to live… but don’t expect your security deposit back!

The size and quality of the apartments here are not proportionate to the price tag… and not in a good way.
I lived here for a year and after about 6 months I was counting down until my lease was up. I could not wait to get out of there!
Pros:
–Pool/​Spa
–Location (If you like Charger Game traffic)
–The Security Guard at night is Friendly
Cons:
–Expensive rent for the quality you get.
–Expensive hikes in rent at lease renewal.
–MOLD
–Parking is a Nightmare
–Plumbing issues
–Water Damage
–Old Buildings
–Parking Lot Gates are fickle
–Noise (Leafblower EVERYDAY!, Construction, Thin Floors)
–Smokers!
— «After Hours Maintenance Line» doesn’t get answered.
–Lack of natural lighting
–Low ceilings make a tight space seem that much smaller.

Lived there for a year 3 years ago
GREAT area… walking distance to Ikea, Costco, Library, Trolley, food! 1 – 2 Minute Drive to Mission valley
Guest Parking not great, and make sure you are nice and quiet because the young and loud will get noise complaints… Decent pool and spa, and perfect to walk the dog
Not too big so i do not recommend more than 3 people if you are not a family unit