RighTime Home Services San Diego

Our home furnace was not working and Jose came out repaired a part informed us that our circuit board needed to be replace he needed a second opinion on parts or a new furnace. Eric came out and was able to go through the furnace and found the problem in minutes and was able to fix the problem without a costly repair or replacement. 5 stars to Eric. Thanks Brian Connelly

I have no idea how the RighTime rating is so low on Unilocal.I just had a terrific service call (that I thought would surely be a need-​to-​replace bummer for our older furnace).
Please read~
Our heating system went out during the first cool evening of Fall (of course)! In the past I’ve used ActionAC, but they didn’t have a tech available for 7 days AND I’ve had some less than great repairs with them.
Fortunately, I found RighTime through the ARS website. They promptly called me and scheduled a tech for early the next morning. I’m up in North County and Mr Gaskill was patiently waiting outside our house by 8:20am (I had asked for 9:15, to return from school drop-​off). I let Mr Gaskill at the unit and left to kid taxi. By the time I got back at 9:15, Michael had the heating unit diagnosed and was awaiting confirmation from Lennox that he could fix the unit (I really thought it would need to be replaced). Michael had to fetch a part in SD, but he got it, and had our heat running, paid, and rapped by 11:20!!! Unbelievable! (I am 80% certain many other companies would be taking the rest of today to install a new furnace system)
Michael Gaskill has been in the plumbing and air biz for 36 years. He knows his craft and he won’t suggest you replace unless it is absolutely the last option. He is knowledgable, friendly, trustworthy and efficient. Michael just saved me about $ 9000. Props & gratitude! I highly recommend RighTime Home Services AC & H and Michael Gaskill as your service technician; but his title should really be changed to Service Wizzard!
Thank you, Michael & RighTime
And to those reviews who needed replacement–
FYI– Consumer Reports state that heating units are expected to last around 15 years.
From CR: «A majority of those broke down completely, with nearly a third producing no heat for more than a day. For 40 percent, the repair cost $ 150 or more.
If a key part such as the heat exchanger or control module fails, you’re better off replacing the furnace if it’s more than 15 years old (furnaces typically last 15 to 18 years). Otherwise, repairing rather than replacing a furnace might make more sense. If your furnace is on the fritz, try the following before you call a contractor or start shopping, and see our gas furnace buying guide for more details. For what to try, visit–

Kevin from Rightime came to the house Sunday morning during the string of hot October days. He was very professional from the beginning and made sure that our furnace engine was replaced properly. He gave us some tips on how to maintain the coolness in our house. Just glad the repair went right the first time. Thanks Kevin.

Our air conditioning went out at the worst possible time, the hottest time of the month. I take care of my 99 year old Dad and this was an emergency situation. They more than stepped up to the plate. Juan and Ramon from RighTime, both journeymen and totally professional, showed up early Monday morning prepared to work without delay. They worked all day and into the evening until the job was complete and done right the first time. We have had some pretty unprofessional people come into our home of late and did sub par work, so we were a bit leery. Not so with these men. They far exceeded our expectations and by the end of the day we had a fully functioning unit and our house was so cool and quiet. We give them 5 stars without hesitation and we so appreciate the work they did and in such a timely manner. God Bless Rightime, and Juan and Ramon specifically. P. S. They removed all the old equipment and trash and were very respectful when entering our home. Thank you, thank you, thank you.

Company has scheduling problems and is totally disorganized. Had to do 4 reschedules because they kept getting the wrong dates or sending the wrong people. Initial visit wasn’t given accurate information on job from sales rep. Had them install new ducts, another intake inside the house and a new filter system. Was told this would fix my problem with house not cooling. After first install and $ 5600 later house was still same hot temp. Rep came out again and said now my unit was to small. Wasn’t told this the first time. He looked under house and found out the first install was not done correctly. They had installed wrong sizes, had to reseal some of the hoses and reinstall some new duct work and re-​fix what they should of done right the first time. Like I said they mis scheduled 4 times which cost me money since I’m self employed and had to clear my schedule each time. Asked manager for some type of discount for my loss of business because of their miss scheduling and all she could say is sorry and that all they guarantee is getting the job done. Not really customer friendly when they are in the wrong. Just letting you all know to beware and check around. Do your home work before hiring. My first experience and my last!

Minus 5 stars!!! I made a complaint in regards to one of the technicians via e-​mail which was supposed be confidential. Guess what? Some knucklehead let him read my complaint, then he phones me and eludes that he may take civil action against me PLUS he now has my name, address, phone number and email address and «all the proof he needs» (His threatening comments are saved on my voice mail). No surprise why there are so many negative postings.

So happy, and will definitely be a repeat customer!
I called Rightime after having a pretty terrible time with my home warranty company and boy did they change my tune! The receptionist was exceptionally kind, thorough, and also patient with my frazzled brain. During peek summer season and a heat wave, Rightime was able to come by within 4 hours. Just to give you an idea, my home warranty company hasn’t been able to find a technician for 3 days now. I really appreciated the friendliness and consideration for my time.
The technician was great, as well, maybe even better! Given the fact that it was 90 degrees with 90% humidity while he worked on my roof, I can’t believe he had it in him to be so thoughtful and thorough. My goal was to get a diagnostic assessment so I could decide what to do and whether to even work with my home warranty company on this. The technician explained everything, showed me up close pictures of the unit on my roof, and exactly what he suggested be done. Everything was written up professionally, and I was able to pay by credit card, which is more than I can say about a lot of the technicians my home warranty company sends. One more perk, their service call/​diagnostic fee was only $ 70, whereas my home warranty company charges $ 125 every time.
Now, I’m really hoping my home warranty company can’t find a technician! Haha. They said if they cannot find a technician soon, they will approve me to go out of network, and I will definitely be having Rightime back to finish the job!
All in all, very professional, very timely, and very thorough. I’m happy :)

It’s Summer, 94 degrees and at 90% humidity here in San Diego. Not exactly the best time for one’s A/​C unit to die. We were having trouble finding timely service for our condo’s central air unit — our home warranty was proving itself useless and we sought out Rightime for faster service. Whereas we were asked to wait a week or more for for service by a warranty-​approved provider, Rightime came out same day.
Kevin (?) was our service rep, and was both timely and seemed personally invested in helping us. He determined that our unit was in need of extensive TLC and more likely a full replacement. Kevin seemed to understand the situation we were in and helped us better understand how to properly operate our system.
What impressed me the most was the technician’s work-​ethic, and the fact his number one priority was to inform us on what our options were. I for one appreciate that I wasn’t offered a hard sell as others have complained about. It was late in the day, and I can’t imagine being as enthused about the work as he was. Huge thumbs up to the company, at least for hiring Kevin!

This company was formally ARS. Here is a letter I sent ARS in 2011. I thought I would share it before throwing it out to clean up my files. By the way they did refund the service contract amount but not the duct cleaning. I did not contact the contractor’s board as I did not want to waste my time any further.
March 31, 2011
This is to advise you that I am canceling my service contract with ARS effective as of today’s date. Please send my refund immediately to the above address. Per, my records, I have received 16 of 24 services (8÷30÷08, 11/​11/​2009, 4÷6÷2010, 3÷25÷11) and am due a refund of ¹⁄₃ of the contract price of $ 1,728. (If I am missing one service as your records indicate, then send me proof of that service with my signature and refund ¹⁄₆ of the amount.)
Please also be advised that I would like a refund of $ 2,230 for duct cleaning in December 2007 as your technician Doug has now suggested that I need $ 4,000 of duct cleaning in a little over 3 years and I therefore can only assume that the original cleaning was not done properly. In addition, the EPA does not recommend duct cleaning for dust and this is the only explanation that I was given for the need of the cleaning.
I will expect my check for the refund of the duct cleaning and the service contract within 30 days. If not received within this time frame, I will be contacting the California State Contractors Board to file a complaint against ARS for trying to sell services and products that are not needed. (Just one of many examples is ARS trying to sell me a service contract on my 11÷11÷09 service saying that my contract was expired when I had just bought a three-​year contract on 12/​7/​07.) Another example, is Doug stating at my last heater and air conditioner services that three of four heater units were considered too dangerous to operate and that three of four air conditioning units must be replaced for a total cost estimate of $ 32,909. Doug suggested that the air units be replaced on 4÷10÷10 and they are still all working fine as of today. Doug came out almost a year later on 3÷25÷11 for our «2 per year» «superior preventative maintenance program» that is designed to «extend the life» of our heaters which will «save you money!» and which entitles me to «special discounts on certain repairs and replacements» and suggested my paying over $ 26,000 to replace my «unsafe» 10 year old heaters. Anytyme HVAC came out on March 29, 2011 and did a complete safety inspection on all of our heaters and removed Doug’s red tags as there was nothing wrong with them in the first place. If there had been anything dangerous about them, Anytyme would have disabled the heaters and turned off the gas as that is the industry standard. Doug apparently did not think they were «dangerous» enough to disable anything or turn off our gas for our safety.
Please refund my duct cleaning and service contract amounts immediately.

Awesome company! From the office to the tech that came out to the management, this company is fantastic. They promised ²⁴⁄₇ service, and I just had someone out. Professional, kind, and clean! I had another company out last week who was rude and tried to sell me repairs I didn’t need. This company was honest and took the time to explain what was going on so that i would understand. I would recommend them to my parents, my friends and to you! Thank you, RighTime!

I called Home Depot for an estimate. ARS came out. No way! I have a very simple condo, A/​C ready, pre-​plumbed, one floor, no ductwork changes necessary. Friends in the business said I should be able to do just A/​C for $ 3k-​$ 5k.
JUST for their cheapest A/​C only job, the estimate is over $ 8,0000!!! Furnace replacement added was over $ 10,000. Their high estimate for furnace replacement and high efficiency A/​C was over SIXTEEN THOUSAND DOLLARS!!!
I lost 3 hours that day. I should have checked Unilocal first. Now that I’ve checked Unilocal,I found someone highly rated.
I’ll likely opt for furnace replacement and add A/​C for $ 6,500 for the recommended place (.vs. $ 16,000 from Right Time). wow — what happened to reasonable, honest labor ??? Home Depot will be called next to complain.

Eric was an absolutely wonderful technician. He went out of his way to make sure we were fully informed of what he found and the necessary repairs and costs. He was prompt, courteous and knowledgeable. I will definitely be using this company in the future because of the service he provided!

I could not be more pleased with the service I received from Eric with ARS. He is a professional, knowledgeable & courteous young man. He took the time to review the services I would be receiving and explained things to me in a clear and easy to follow manner. He also made some very valid recommendations for improvements without being pushy. I received excellent service at an excellent price. Thank you, ARS!

I really appreciate the ARS maintenance plan. I use it for my heating and air conditioning. The folks on the phone are polite and helpful, and Justin, the technician who visited us, was very thorough, knowledgeable, personable, and informative. He gave very good service and also good advice. I’ll continue to call them when I need work done at my home.

I feel like a complete sucker! We used these guys this is our first house and it is over 50 years old. The hvac system was a little outdated but these guys really know how to brainwash you into thinking your system is so terrible and theirs is so wonderful. I feel taken advantage of. We are now in debt of somewhat 50k for their top of the line crap. For what we are stuck paying, I would expect it to lay gold eggs! Pease don’t be like us and do your research. Call around and get estimates and do not listen to their high pressure tactics.

BEWARE… these guys sold me a capacitor for my furnace that I can buy for $ 10.00 online and they charged me $ 325.00. They also told me my furnace wasnt good and I should replace it for $ 10,000. The furnace is 5 years old!!! WORST COMPANY EVER.

Id just like to take the time to thank Magil the service technician I had yesterday. He really went above and beyond helping us with our AC problem. Everything was explained in detail and was extremely helpful. I would definitely call them again.

Was referred to ARS through Home Depot. Don’t expect these people to show up on time for your in-​home consultation. They were supposed to arrive at 3PM but called and said their driver had a flat tire and would be here at 5PM. Shortly before 5PM they called and said their technician had more work than expected at a prior job site and would not be there until «much later.» Cancelled immediately.

BEWARE OF ARS PRICES!!! ARS tried to take advantage of my qualification for the HERO program. A Govt. program which sponsors residents in replacing/​upgrading to energy efficient systems.
They tried to charge me 24,000.00 to replace my HVAC!
I called 3 other HVAC companies, the prices ranged no more than 14,000.00
I went with Paul Tarpy heating and air, due to the great work they recently did at my friends house. Tarpy heating and air did a great job here at mine too. I got great quality top of the line products and workmanship for less than half of ARS’s quote.
ARS you should be ashamed for trying to take advantage of the residents of Lemon Grove for qualifying for the HERO Program. I called the Home Depot and advised them what an ugly experience it is to be doing business with you, I hope they drop you guys soon!

I had contacted Home Depot regarding AC back in March. They told me that ARS was who they worked with. So of course, I looked them up and saw horrible reviews… everywhere.
I was really turned off by that. In the end, we decided not to move forward with AC at all and I contacted ARS and Home Depot to tell them this.
Well, 5 months later, ARS is still calling me about setting up an appointment for an estimate, even though I told them I was not moving forward with it. They call 4 times a week. I’ve asked to not be bothered and they still contact me!
I would not recommend them at all because they will just harass you.