Renty

Renty seems a small rental company that is easily distinguished from the major rental companies one can find at airports, downtown, or hotels. I tried this company for its low long term rates and the unique selection of cars one cannot find in normal rental companies. The atmosphere of this place is more laid back and casual compared to the major companies. Most associates are appear of college age.
From my first time experience renting from renty I can let you know of the pros and cons.
Pros
1.low cost long term or monthly car rentals compared to the major rental companies,
Motorcycles rentals are available including a Kawasaki,
2. Massage chairs in the office waiting room pretty unique,
3. Manual stick shift cars which include some economy models for very affordable rates and fuel economy. These are very hard to find these days in the rental market except exotics which costs a fortune to rent. One of the competitiors Baja rent a car rents manual jeeps for more than $ 100 a day. Though renty one can come as low as $ 25 a day.
4. Affordable monthly rates compared to most of the majors where its possible to strike a deal less than $ 500 a month. Young multi lingual spirited staff, that can speak Chinese, Korean, Japanese, Spanish, and some other languages. They rent to under 21 without a surcharge and offer liability insurance a boon for students (particularly foreign students) who are staying in San Diego for an academic term which makes more sense than to purchase or lease a car.
Cons
1.Credit card companies such as American Express or Visa might not recognize this company as a legit rental company for CDW/​LDW coverage purposes even though its really is and the cards terms may state to cover all legit rental car companies.
2. Cars can be in pretty bad shape and have broken or missing parts like lack of sun visors, dents everywhere, and a non latching center console. Its important to take note of all defects on the car to avoid being charged for them (They will probably just pocket the money and never fix them anyways).
3. The staff takes a very long time to get anything done (good thing they have massage chairs) and sometimes serve those who come later faster. Don’t plan or expect to start your vacation on the day you fly in if you will be renting on the same day or to have much fun in San Diego on the day you rent a car. Plan on spending at least two hours at the office as they sort their way through.
4. They charge a fee for any additional driver. This is usually not practiced for the mainline rental companies in California (other states are a different matter) though at least its a one time charge not daily charge as done with rental companies in other states.
5. They are not one of those rental companies who permits some cars to head into Mexico upon purchase of Mexican liability insurance.
6. Website Rental car selections on the website are not real time. One might reserve on the website as available but in reality one would need to call for availability to avoid showing up to no availability at all.
Another issue is their lot can be hard to find and very cramped (Its very hard to manuever both for customers vehicles and rental cars its even hard to customers to walk to and from their rental cars in the back lot). They share a tiny less than 1 acre lot with three other businesses including two car repair shops (Some creepy people are related to their spitting when they see people) therefore there is hardly any parking for Renty customers (even for their own rental cars), the parking spaces that says reserved for renty customers are often parked in by Renty vehicles forcing customers to park in the very cramped lot in the back. There is a very limited amount of permitted parking along the curb which is always fully occupied by employees’ cars of both businesses. Rental cars take forever to be ready as they would need to ready or move many other rental cars in order to get to the one the customer wants.
I am surprised this lot can be this tenaciously cramped in spacious wide open San Diego feels like something that more belong in overcrowded Asian cities, NYC, or SF.
A Word of suggestion to the management,
Please improve the efficiency of your business we don’t have all day for you to ready the car, keep customer parking available for customers, make the gate wider and pave a sidewalk (walkway) from the so people don’t have to weave through tight spaces and dodge moving cars squeezing through. Have signs to the bathroom for customers. Maintain the cars better. Improve the website to show real time availability of cars. I will only come back if there is an awesome deal on a well maintained car or motorcycle otherwise I will stick to the majors.

Please do not rent vehicles from Renty. I rented a BMW 1100RT motorcycle for three days from them and the clutch went out mid trip. I was stranded on the side of the road in Big Sur. I hitched a ride back to San Diego and when I went to get a refund, the manager Curtis wouldn’t give me a dime. Not one single penny! He even charged me insurance for a full day I didn’t have the bike! His claim was I was outside San Diego county but the bike had unlimited miles. If the motorcycles are well maintained, what does it matter. That is extremely poor maintenance and extremely poor customer service. How can you run a business that relies so much on the vehicles working properly, yet have no care for maintenance? Avoid. Avoid. Avoid.

Great customer service for unbeatable prices. I rented a car for three whole months and had absolutely no issues!

LOVE this place! Wrecked my car and was scrambling to find any place open on a Saturday. Apparently Renty is the only place in San Diego outside of the airport that’s open until 4, let alone open 7 days a week! I was in such a bad mood but they totally saw past it and made my day much better! Sung was the most patient of all! I lucked out with an already inspected car, but he got me out of there in 30 minutes with my 45 min time constraint I mentioned ahead of time. I wished all the other people wore name tags because they deserve some praise and appreciation for being excellent at what they do and having such great personalities and customer service. The literal best part… Was the top of the line massage chairs in the lobby! Let me tell you… If your torn, this should be the deal sealer. Oh and the prices were dirt cheap in comparison to some of the other more corporate companies. I highly recommend this location! Hopefully my Insurance covers it. Thanks guys! See you tomorrow :)

What I liked the most about Renty was the simple process of renting a vehicle online being that they are a San Diego based car rental service. My pet peeve is riff raff and these guys don’t have a lot of that. Thanks guys.

At first I was very pleased with this company, rentals are cheap, I had a nice convertible for 300 $/​month (or 350 $ if I took their insurance). The wait there is always pretty long but they have nice massage chairs.
Now here’s the things that went wrong with Renty:
— In May, the car I was renting broke down, started smoking and had to be towed… while my husband and I had to call a friend to pick us up (they will tow your car but don’t have any service to get you home!)
— In June, someone called me to ask me to come to the store to get the smog done and add the new stickers for the registration. I told them I worked all week and will be able to come Saturday. They told me ok, and to come before 3:30pm. Which I did. I came all the way from Oceanside where I live to be told that I actually had to come in the morning. I did a round trip for nothing, they didn’t even offer a compensation for the gas I’ve wasted…
— Later in July, I came back to do the smog and get that registration thing done. I thought I was all done with that, BUT someone just called me today to ask me to come get the stickers at the store ASAP. Ok I didn’t check the last time to make sure they put the new stickers on the car but come on! I came two times for this reason and still I have to go again!!! Gas is now over 4 $/​gallon and I will have to waste a round trip to the store because they have a huge communication problem (between employees and with customers).
Also I told them the last time that the AC didn’t work in the car. They told me that they fixed it, but they didn’t. Summer with no AC in the car…
So yes Renty is cheap but is also managed very badly and will leave you with a very bad customer service… And the cars are in pretty bad shaped too.

They are ridiculous! I thought it will be cheap here to rent the car!!! But there are so many extra charging fees come from nowhere!!! Don’t rent anything here!!! I am freaking mad!!!

Lacey is pretty much an angel to our family. I know that sounds extremely dramatic, but it’s true. We were needing a car for a month while our daughter underwent and recovered from a 10 hour spinal surgery. We are from Alaska and we don’t know anybody here… as you can imagine, it was a VERY stressful time for us. From the first email I sent from home to getting the car, Lacey made it easy and made me feel like we were taken care of. Seriously, she was sweet and professional. Where can you even find that these days?!? Especially from a car rental company?!

We rented an old Toyota subcompact with lots of rattles and one wonky power window, and we were delighted. It was about half the price of anything else we could find and the one significant problem we found, a sticking door handle, was fixed on the spot — with apologies — when we picked up the car.
Any other questions that cropped up – for example, when we extended the rental — were also dealt with courteously and promptly.
We drove the car for 2 months and it had everything we wanted: good economy, space for our stuff, air conditioning and a radio with good sound.
And the customer service was so much better than at major rental outfits — no hard-​sell for extra insurance and other add-​ons, just helpful service with a smile.

The owner reached out to me via email based on my previous review apologizing for my email having not gotten a response.
Note: I have not used their services as I’ve already purchased a vehicle. I am updating my review to reflect that they followed up and apologized.
Hopefully I won’t need to rent a car anytime soon, but I appreciate that the owner reached out to me based on my previous experience and would consider contacting them in the future.

Not quite a 5, definitely not a four, but no halvsie stars are available.
Been renting from this place just shy of four years. Have had some good dealings, and some not so good dealings, however, if you treat them fairly, they treat you fairly. I think most issues merely boil down to communication issues. I really don’t think anyone is rude.
Overall its been a great experience. I drive high miles and pay extra for a reliable vehicle. That being said, its comforting to pay one monthly price and drive worry free, have someone provide regular service, oil changes, tires, windshield wipers, etc.
I’m not sure what the complaints are about unreliable and unsafe vehicles. On the very few occasions that I have had issues with my vehicles they have been corrected immediately. You pay for what you get, I mean really what do you expect for $ 299 a month? A jaguar? LOL.
Lacey and Curtis attend to problems and issues in a professional and pleasant manner, and are always a pleasure to deal with. If you feel you are being treated unfairly, or that someone is not listening to you, talk to either of them. They spend their time addressing and correcting your issue, not pointing their finger and blaming it all on you.

I stopped by since my car was on its last legs but wasn’t ready to purchase one yet. The price range I was shooting for wasn’t available which was disappointing but Lacey did such a great job with my account that I didn’t mind. First, she worked with me so I could rent a different car for a few days then placed the car I needed on hold for me when it returns so I could get it. Here’s where she really did a great job — most insurances only cover rentals for 30 days at a time. She called my local insurance office and they said I was covered but not for how long. She then called the main line to verify that i was only covered for 30 days. Anything past that and I would’ve been in trouble. Thanks Lacey! The crew also did a great job to make sure everything on my rental was documented — scratches, bumps, etc. I’m really grateful that Lacey really knew her business, thanks again!

Ive been renting vehicles with renty for about 5 months and can sincerely say they have a 100% excellent customer service reps there. Lacey whom I’ve dealt wth for 5 months gets a 10 star top rating in my book. Shes probably one of the reasons I wont ever switch rental companies. She’s so professional, very polite, super REAL and there to please customers. ! I rate her personally a 10+!! Thank u renty for having such awesome reps there

Renting a car is not fun at all. However, the customer service here in Renty made it a great experience. The employees were amazing, friendly and very efficient. They definitely took care of me and my family. I was extremely surprised how professional they were. We had no reservations but had rented car from this location and the staff did everything possible to find a car for us in less than 30 minutes.
Renty has been a very good in meeting our seating and cargo needs for a reasonable price. This was the great place if you were in need for a quick and reasonable rental. There’s a wide selection of cars available and the cars were new and clean. Honestly, I had fun talking with the staff and manager. I had a smooth transaction with them. Other companies often took so long when it comes to transactions but Renty is exactly the opposite. This company prefer that customers will be help out as soon as possible. Great!
Spell Awesome. R E N T Y

Terrible place, extremely unprofessional and rude employees. Please save yourself some time and money and go somewhere else.

Would’ve given them 0 stars if I were given the chance. I haven’t rented an actual vehicle from these people simply because from the get go the customer service was already some of the worst I’ve encountered. When I asked for rates, the price for each car constantly fluctuated from one day to the next. I was placed on a waiting list for one car and it was only usual to call in continually to check on the availability, but only after the 2^nd or even 3^rd time the agent, you know who you are, I called was impatient with me for calling back so often and went so far to tell me off to not call back again. Guess what, you’ve lost a viable customer and keep it up and you’ll keep losing more. Beware of sketchy and unreliable places like Renty. They only chat nicely when they’re looking to get your credit card number and cash. Mediocre customer service, and I’d hate to see how they treat their renting customers.

Terrible survice. Too expensive, Expensive extra charge and unfirendly service. I dont recommend it. It is a waste to give marks. They made extra charge one hundred dollars a day becuase i didnt return with the date of contract. Is it impossible?

Pretty good place to rent a car

My rental experience was poor. They advertise low prices but I got charged a higher rate for an old Taurus. I think they use salvaged cars. I got a 2007 Ford with 100K miles and the drivers door sticker said it was a 1997.
The car did not start a few times due to a bad battery but they blamed me for leaving the lights on.
I got stranded at work and had to spend the night at the office. The 2^nd time they wanted to charge me for the tow. They were argumentative with me and unprofessional.
I drove to their office and they checked the battery and it was indeed bad. They apologized but the damage was done.
Poor service and no after hours help.

I just used their shuttle service from San Diego to LAX!
Driver was polite and on-​time.
Thanks so much for a wonderful experience!