Rent-a-Center

The management there is fucking stupid… i understand they need info but if it’s on some one who isn’t the one paying for it.. There no need for that… also don’t tell me imma get my shit on Tuesday than change it to fucking Saturday than fucking change it again like wtf man
Only person who tried was David I thank him but the boss can kiss my ass… u cant give me my shit ND still verify one stupid thing like wtf I paid 109 for it already

Do not go hear it can’t get any worse from these people I hope they lose theirs jobs and learn how to treat people that pay them to have a job rite will never do business with this guys again Francisco and David are the worst

This is the WOST store or business I have ever dealt with in my whole life. My husband and I went in Saturday morning and we signed all paperwork and even paid the $ 20.00 Something to start the process and we even brought back everything we needed within the hour to have our confirmation have them drop off our new couches on Tuesday between 4−6pm. David said we were good to go and was super nice to work with and told us we would have no issue’s. We got rid of all of our couches on Tuesday morning to prepare for the new ones when we got off of work. 5pm roll’s around and I hadn’t heard from anyone so I did a follow up call just to get an ETA… Francisco the so called «manager» let me know that it wasn’t going to be delivered due to the fact that they had in 3 days called any references or verified our employment… I was extremely upset being 7 months pregnant and no couches at this point at all and no one called to let me know. He did not apologize or try to for any solution. After venting that I need to know when they will be dropped off he said well the first guy David forgot to ask you for 2 more pay stubs so I will need that first. I got in my car drive down there and brought what he needed no problem and while I was there they begun to start calling the references??? They had 3 days to do this and they just now are attempting this? I told him that this was rather ridiculous and that I will wait it out till I can be confirmed he called them all and my landlord and employer so we did not have to wait another day. Finally over an hour later that did there job. He was extremely rude and has ZERO solution skills or management skills at all. (Never heard a sorry) He then said ok everything is set we have no more issue’s this will be to your house tomorrow (Wednesday) at 4pm. So Here we are at Wednesday and I decided to call at 1pm just to make sure because my husband was leaving work early to meet them at the house… GUESS WHAT??? The Assistant Manager David that first helped us let me know that it was processed by the manager and then Cancelled right after. AGAIN NO ONE CALLED TO TELL ME. I had to call to find this out??? I asked him why? He said I don’t know and the manager is gone today so you will have to wait till tomorrow to speak with him. I was so beyond heated at this point. My Family is now 2 nights without any furniture and we had already given our’s away so the tile is all we have… I finally got a hold of the District Manager and he told me he could not tell me why the Manager had declined us at this point it was personal. He is mad that he didn’t do his job and I called him out. So he fucked me and my family. I would NEVER buy anything from these joke of a people and do not believe there false promises. I’ver never in my life dealt with any company in this manner. Thankful for Jerome’s the $ 200.00 more was worth it! I hope all of them have BAD KARMA and I will do whatever it takes for everyone to know what a shit company and horrible customer service these people are.

Customer service over the phone is threatening, combative and nowhere near solution oriented. Francisco is hot headed and obviously likes the «power» role. Too bad it’s unprofessional and disturbing. They’ve had 3 managers in the last 6 months as well as a huge staff turn over. Took them 3 weeks to get me a remote to the TV I was purchasing and STILL charged me a FULL weekly PAYMENT, FOR 3 weeks, for a partial product received. Francisco will leave «threatening like» messages on your voicemail and staff will call your references the day your bill is due and say that they can’t get ahold of you, like you are a person running from the law. Protocol for them seems to change on a daily basis. I’m satisfied with my product as of right now, but everything else is definitely unsatisfactory.

The only reason I still give two stars is for Ashley being an employee there striving to do business right. The previous manager Alton was great and it is a shame they let him go. Big mistake. David always keeps on the happy face and tried to help me but it all came down to poor management. Francisco is not manager material, and when I am being misled and dragged into making a poor choice… you lose my business. By the way, what would have cost me $ 800 plus interest there, I found elsewhere brand new for under $ 300. It’s top bad you couldn’t order what was originally promised to be… your loss. And as an apartment manager that I am, unfortunately it steers business away from you word to mouth. I would not recommend doing business at this store. If anything go to LA Mesa or Grossmont, if Carlos is there, ask for him.

I really wish I could put negative stars for this furniture store. I have never had worse customer service in my life. The store manager who I was dealing with was named Francisco. I came into the store yesterday in the evening and Francisco was on the phone from the second I entered the store. He was speaking on speakerphone so I could hear his whole conversation and he did not even acknowledge that I walked into the store. Even though he didn’t knowledge mean I continued to take out my money and my ID to tell him that I wanted to make a payment on my account. Then without even speaking to me he continued his conversation the whole entire time still not even talking to me. When he finally gets off the phone he proceeds to lecture me about a few late payments that I had made in the past. Francisco did not know because I had recently lost my job and was struggling to make it on one income that I had called and made payment arrangements every single time that I had been late. Every time I spoke to any of the other representatives they were always extremely kind when I explained my situation and were always completely fine with me paying them sometimes a couple days late. Especially because I have been coming to rent A Center for at least 10 years I’ve paid off at least a half a dozen items over the years and have always been a loyal customer. I have never been treated with such rudeness in my life. He was lecturing me about added late fees that have been added to my bill. Why does he even care about it at least he doesn’t that make the store money? Of course I got extremely upset because he had already been so rude by being on the phone the whole entire time I was in the store and not even acknowledging me but then he has the gall to lecture me without even knowing my situation. I asked him how how it had anything to do with him. He continued on with his lecture of me and I left the store extremely upset. I told him I would never be coming back to the store to do business with Rentacenter again and I told him I would be calling his Boss and he did not even care he proudly and extremely arrogantly gave me his name Francisco so that I would know exactly who I was talking about when I call to speak to his bosses and believe me I’ve already left a message but he hasn’t called me back yet. People like Francisco should really not work in customer service.